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Bought CS5.5 through Adobe Education but still no CS6 upgrade‏‏

Jun 1, 2012 7:56 AM

Has anyone else had the following problem:

Bought the student/teacher version of CS5.5 during the complimentary upgrade timeframe (April 13th or 14th) from I have yet to reveive the CS6 upgrade email (now being June 1st) and there are less then 5 days left on the trial CS6. Numerous support cases and chats have simply responded that I am approved but wait for the email. I have just recently been advised after speaking with someone, that I haven't received the upgrade email because it is being blocked by identit-e despite the fact that the proof of enrolement was provided directly through and my profile indicates that the student/teacher eligibility runs until October 2012. I was asked by the live person at Adobe to just email the proof to identit-e and that the upgrade email will then be sent. That was done and I still have not heard anything from identit-e and there is no way to check anything with them without a product code (which I do not have since it was a digital download). This is extremely frustrating and a poor way of doing business. I do not know when or if this will ever be resolved. There was never any intention to buy CS5.5 but for the complimentary offer that was made to get CS6 as well - we really would have just waited and bought CS6 when it was released were it not for the offer. Now nerarly a month after CS6 has shipped our trial version is about to expire and we will no longer be able to use CS6. I don't know what else can be done or whether others have worked through this strange experience?

  • Currently Being Moderated
    Jun 1, 2012 9:09 AM   in reply to gpsd

    Post your case number here, and Jeff, Preran or one of the others may look into the matter.




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  • Currently Being Moderated
    Jun 2, 2012 1:16 PM   in reply to gpsd

    I can confirm that the block has been removed.  Unfortunately you will need to wait for the process to be completed for you to receive your serial number.  I am sorry for all of the inconvenience.

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