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Windows 8 64-bit + Adobe Application Manager

New Here ,
Jun 01, 2012 Jun 01, 2012

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I updated my computer to Windows 8 last night/this morning and erased all of my apps. Everytime I try to start the Adobe Application Manager, I get "Download error. Press retry to try again or contact customer support. (403)"

Is this a common error with an awesome fix?

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correct answers 1 Correct answer

Explorer , Jun 01, 2012 Jun 01, 2012

Just got off phone with Adobe tech support...they are aware of the problem and hope to have it fixed very soon.  I assumed the problem was at their end cuz all my network connections and firewall settings are correct.

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LEGEND ,
Jun 01, 2012 Jun 01, 2012

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Don't know, but Windows 8 is beta-software. Officially unsupported by Adobe. But perhaps those who have been playing with Windows 8 like you will have some ideas to help.

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Explorer ,
Jun 01, 2012 Jun 01, 2012

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Started receiving same error this morning...haven't changed a thing on my computer. I'll download and install full version of AAM and see if problem is resolved. This same error started without any changes to my Windows 7 Ultimate pc.

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New Here ,
Jun 01, 2012 Jun 01, 2012

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That's bizarre...I downloaded the full version of AAM as well, and still got the same error. Good luck!

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LEGEND ,
Jun 01, 2012 Jun 01, 2012

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Probably something to do with network configuration. I'd delete the current network config and let Windows configure a new one or do so manually....

Mylenium

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New Here ,
Jun 01, 2012 Jun 01, 2012

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I can get online and do everything I was doing yesterday in regards to being on the Internet, so I don't think that's the problem.

I am currently getting around this little issue by installing each product (Photoshop, Premiere Pro, etc) individually, with Adobe's Download Assistant. Photoshop finished and was working perfectly (aside from video driver problems, but that's Win8, not Adobe). I will update again when everything's finished and I perform a restart.

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Explorer ,
Jun 01, 2012 Jun 01, 2012

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Just got off phone with Adobe tech support...they are aware of the problem and hope to have it fixed very soon.  I assumed the problem was at their end cuz all my network connections and firewall settings are correct.

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New Here ,
Jun 01, 2012 Jun 01, 2012

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Cool, I will close this thread then. I found a similar thread with an issue with AAM with the same fix I came up with / http://forums.adobe.com/message/4401840 (skip the Manager and install trials).

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Explorer ,
Jun 01, 2012 Jun 01, 2012

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Install trials was the same advice I was given. Have a great weekend.

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New Here ,
Jun 01, 2012 Jun 01, 2012

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Likewise!

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Adobe Employee ,
Jun 02, 2012 Jun 02, 2012

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We are still investigating the 403 error.  Please try the solutions currently listed in Download error 403 launching AAM | CCM - http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-aam.html.

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Explorer ,
Jun 02, 2012 Jun 02, 2012

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As of early this morning, no longer getting 403 error...AAM working fine. Thank you for CCM link...I will apply AAM 6.1.

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