I just received the following from Identit-e, which basically means things are going in circles - Adobe says go to indentit-e and now identit-e says go to Adobe:
Thank you for your message.
Unfortunately, you have been referred to us in error. Since you have been recently accepted in our system for an Adobe Store order, you do not need to register for any new products right now.
Please contact Adobe support at www.adobe.com/support.
This is the most bizarre business practice I have ever encountered. So now as of June 1, the free upgrade to CS6 is showing up under "My Orders" in Adobe.com, but there is no serial number and the download link leads to a page that says I have no downloads. I just got off the phone with customer service who said there is a "block" and that he would speak to another department to remove the block. After being on hold for a few minutes, he advised that the other department could not be reached as they were all taking calls so I wiould hear back in 24-48hours (business hours, meaning I will probably not hear back until at least Tuesday) advising me that the block is removed and that it would take a further 7 days before the download link became available. So now there is approximately 4 days left on the trial, I will get an email approx. 5 days from now advising that the block has been removed and then a further 7 days before I can access the serial number. Is this normal for Adobe? I have never encountered anything like this ever, from any organization, large or small. I certainly wish we never ordered CS5.5.
Thanks, Jeff, for looking into this. On a bright note, the serial number just showed up in my inbox in the early evening of Friday, June 1, from the Adobe Store - just out of the blue. Not sure what the block was, or why there was a block, but I am happy that it is now resolved. I appreciate Adobe is a very large organization, and I am sure there is a rationale behind what happened, but I do not profess to understand what it was.
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