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christineral@hotmail.com
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Adobe Technical Support Is Ridiculous

May 31, 2012 5:43 PM

Tags: #help #live #license #support #technical #creative_cloud_team

If you have a problem with your creative cloud programs working, don't bother calling tech support as they cannot help you unless it is a very obvious issue that most novice computer users could figure out, if it goes beyond that, then they will up it to level 2, but you cannot talk to level 2, instead level 2 will call you back in 24-48 hours (unless a weekend falls in there). Also, don't really expect them to follow the 10-7 PST time for call support, as they don't actually support that either. I don't know about you, but I use the adobe products as part of my livelihood and being without for 24-96 hours, especially when paying for a subscription is not acceptable. Like any other large software company, they need to have support 24/7 with all levels of support available. Anyway, now I am stuck without the applictions working, having changed things I don't know on my computer, only making matters worse, and now stuck waiting to see if someone will call back and if I am available for the call, and if I am at my computer. Great support Adobe!

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  • Currently Being Moderated
    May 31, 2012 7:06 PM   in reply to christineral@hotmail.com

    We are the user here like you , If you could tell us your issue with the complete details may be we can help.

     
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    May 31, 2012 11:18 PM   in reply to christineral@hotmail.com

    Yes, we all know that Adobe support sucks. That's why we users keep working our ***** off to help one another. Rather than get all exasperated and deriled about things nobody can change, simply provide proper info and we will try to help.

     

    Mylenium

     
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    Jun 1, 2012 4:00 AM   in reply to christineral@hotmail.com

    You have to help us so that we can help you ...

     

    Please provide us details of your issue like error message , OS , version of product etc, your story is not going help until and unless it doesn't have any info regarding your problem.

     
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    Jun 1, 2012 7:40 AM   in reply to christineral@hotmail.com

    I am so with you. I have never seen anything as horrible as this bunch of mess. Unbelievable that so many people use this software with such a pathetic site and terrible support. I've had nothing but problem after problem and now have the same issue as you. I get a message that I need to be connected to the internet. I've chatted twice with agents, and now it says no one is available. grrrr

     
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    Jun 1, 2012 11:33 AM   in reply to nodenroc@yahoo.com

    If you are receiving errors regarding connecting to the Internet I would recommend starting with document  Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

     

    Beyond that is your network managed in anyway?

     
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