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zygzee
zygzee
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Can not login to Business Catalyst?

Jun 1, 2012 9:51 AM

Tags: #sign_in #business_catalyst #business_catalyst_error

I published a website thru Muse to my Business Catalyst account. When I try to login the page freezes and does not go anywhere. I have used all of the browsers I have; Safari, Firefox, Chrome and Opera, and they all give me the result: after I fill in my email and password and press the sign in button nothing happens the page freezes. How do I get in so that I can manage my site?

524 Views   5 Replies   Latest reply: zygzee, Jun 29, 2012 1:27 AM
 
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  • David__B
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    1. David__B,
    Jun 1, 2012 11:55 AM   in reply to zygzee
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    I'm going to move your post over to our Business Catalyst forum, they should be able to help get you get it straightened out.

     

    -Dave

     
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  • Brad Lawryk
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    2. Brad Lawryk,
    Jun 1, 2012 12:22 PM   in reply to zygzee
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    Where are you trying to login? Your site administration?

     

    If so, be sure you are going to http://yoursitename.businesscatalyst.com/adminconsole

     

    You may also log into your Creative Cloud and click on manage site from  there. It will be listed on the right hand side.

     
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  • zygzee
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    3. zygzee,
    Jun 27, 2012 9:00 PM   in reply to Brad Lawryk
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    Sorry it took so long to reply. I am not use to using a forum for support, and do not know were to look to see if someone replies.

     

    If I click on manage in the Creative Cloud window, I get a login screen. After I fill in the information and click the sign in button, nothing happens. The screen just stays on the login page and nothing happens. The same thing happens when I use the URL address you sugested.

     
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  • Aniela Goia
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    4. Aniela Goia,
    Jun 28, 2012 5:14 AM   in reply to zygzee
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    Hi ,

     

    Please contact us here: http://www.businesscatalyst.com/contact and provide your site URL , your AdobeID, and an image of your issue (captured with Jing) .

     

    Best regards,

     

    Aniela

     
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  • zygzee
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    5. zygzee,
    Jun 29, 2012 1:27 AM   in reply to Aniela Goia
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    I  am out of town until Monday. I contact you next week.

     
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