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"Need Disk" error when reinstalling CS5

Jun 1, 2012 12:00 PM

Tags: #cs5 #install #disk #download #design_standard #error_message

I tried to install my purchased CS5 on a new computer, but I get an error message saying I need to insert the Design Standard English disk.  I re-downloaded the program files, so it should not be missing any files, but it still gives me the same error.

439 Views   9 Replies   Latest reply: Jeff A Wright, Jun 4, 2012 4:22 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jun 2, 2012 1:43 PM   in reply to RedStripeBold
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    Where are you downloading from?  When do you receive this error message?  Which operating system are you using?

     
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  • RedStripeBold
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    2. RedStripeBold,
    Jun 4, 2012 11:10 AM   in reply to Jeff A Wright
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    I am downloading from my Adobe account, where I purchased CS5.  I receive the message about 8 seconds after it accepts the licence and starts the installation.  Windows 7 Professional.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jun 4, 2012 11:16 AM   in reply to RedStripeBold
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    Are you downloading or installing?  From what you are describing it sounds like you might be in the middle of the installation process?  If so then I would recommend downloading a new copy of the install files from your account.

     
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  • RedStripeBold
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    4. RedStripeBold,
    Jun 4, 2012 3:39 PM   in reply to Jeff A Wright
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    Yes, that's what I did, thinking that I must be missing some files.  I still get the same error.  I have installed this program 2 other times with no issues.  Why is it now asking for a disk?

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Jun 4, 2012 3:42 PM   in reply to RedStripeBold
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    Have you already installed it twice on this same computer?  If so what prompted you to reinstall it again?  If not did you have any other Adobe software installed previously on this computer?

     
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  • RedStripeBold
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    6. RedStripeBold,
    Jun 4, 2012 3:52 PM   in reply to Jeff A Wright
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    No, i just downloaded onto one computer because it has internet connection, and the computer I want to install it on does not.  I then put it on a USB drive and copied it to the new computer.

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Jun 4, 2012 3:57 PM   in reply to RedStripeBold
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    Are you sure the copying process is being completed before you eject the USB disk?  Are you choosing the eject option?  What format is your USB drive?  FAT32 or NTFS?

     
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  • RedStripeBold
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    8. RedStripeBold,
    Jun 4, 2012 4:08 PM   in reply to Jeff A Wright
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    Yes, the entire folder and contents is on the disk.  The USB is a FAT32.

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Jun 4, 2012 4:22 PM   in reply to RedStripeBold
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    Are you going to Computer and right clicking on the drive and selecting Eject prior to disconnecting.  FAT32 should work ok but if you don't have anything else on the drive you may want to try NTFS.

     
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