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Help w 64 bit flash player install

May 26, 2012 2:41 PM

I'm trying to install flash player 11 on a 64 bit hp tower. I just upgraded from vista home premium to w7 home premium.

 

The download works. I click Run (do you want to run or save) then Run (do you want to run this software) then Yes (do you want to allow this program to make changes to this computer).

 

Nothing seems to happen -- no install bar appears or anything else to indicate there is activity, but if I try going through the full sequence again it says only one copy can run at a time.

 

Do you have any idea how to overcome this problem?

Do I just have to wait longer for it to install?

 
Replies
  • Currently Being Moderated
    May 26, 2012 10:47 PM   in reply to communityissues

    I suggest that you first restart your system to terminate any installers that may be running in the background.

     

    Next download the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#install_in_a_firewall_proxy_server_environment and save them to disk.  You only need to download the 64-bit installers on Windows 7 x64.

     

    Now close all browser windows and run the downloaded installers.

     
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  • Currently Being Moderated
    May 26, 2012 10:48 PM   in reply to communityissues

    [topic moved to Flash Player forum]

     
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  • Currently Being Moderated
    May 28, 2012 6:44 PM   in reply to communityissues

    Can you provide a URL where this occurs?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 1, 2012 6:36 PM   in reply to communityissues

    Hi Terry,

    Could you try both of these YouTube video tests to see how they perform?

     

    Test 1

    Test 2

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 2, 2012 11:42 PM   in reply to Chris Campbell

    Chris:

     

    I'm having similar issues on most youtube sites...  I would have said all except that your "Test 1" link actually works.

    "Test 2" does not.  What's the difference?

     

    asfhjskaleushlskh

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 6, 2012 1:25 PM   in reply to asfhjskaleushlskh

    Test 1 used YouTube's Flash video player, while Test 2 used YouTube's HTML5 player.

     

    Terry, because both players failed I'm suspicious of your network connection to YouTube.  We can at least rule out a Flash specific problem here.  You might want to post your findings over on YouTube's forums to see if anyone there has advice for you.

     

    asfhj..., in your case you are definitely having an issue with Flash content.  We'll need more background on what OS, browser, Flash Version and descriptions on what happens with other Flash content that you try to view.

     

    Thanks,

    Chris

     
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