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Adobe Cloud CS6 - Can't install/start AAM and CS6

Jun 1, 2012 2:31 PM

Tags: #error #- #aam #403 ##cc_aam_error_403 ##cc_unanswered

Since 6 Hours i try to get the CS6 installed - hope anybody can help.

 

- I deinstalled Photoshop CS6 beta and my CS5 completely

- I deactivated my firewall

- I used Adobe CreativeSuite cleaner

- I downloaded the full AAM6.1

- But - when I start the AAM I allways get the message : Download Problem Error 403 Contact support

- OS: Win7 - 64bit

 

Thanks for help

 
Replies
  • Currently Being Moderated
    Jun 1, 2012 1:21 PM   in reply to Vera Wirth

    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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  • Currently Being Moderated
    Jun 2, 2012 12:29 AM   in reply to David__B

    Gone to creative cloud faq: here is the answer

    What if I have problems downloading my software?

    Visit the Adobe Store download forum, where you can find information about typical software download issues.

     

    so here I am again!

     

     

     

    This was not a general question, it a specific one: AAM is not working by now.

     

    6hrs ago MacBookPro with Lion OS: AAM stoped downloading (after installing 2 app Acrobat and PS6) other apps. I was in office (on its internet connection).

    Back home (another internet connection) it was sill not working. I tried on the PC (win7 64bit) and I couldn't either install AAM (download didn't start)

     

    Maybe the server was down.

     

    1 hrs ago it begun working both on PC and MAC, but just the list of apps.

     

    I couldn't  download any app.

     

    Now AAM doesn't start again (both on PC and MAC): Download Problem Error 403 Contact support

     

    MESSAGE UPDATE

     

    After 8 hrs everything is working: I think it was just something like a server was down....

     
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