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rkemperroar
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MAC Version Creative Cloud remote server is not responding

Jun 1, 2012 9:12 AM

It appears I am also having the issue with having the AAM giving the The remote server is not responding in a proper manner.

 

OSX 10.7.3    Previous adobe SW installed(AE CS5.5  PS 5.1, PS elements).  Existing Current AAM = 2.0.241.0   I ran the Creative Suit Cleaner program but the program said I had NO creative SW installed (which is true as all other Adobe SW was stand alone).    Firewall is OFF.   Home internet ISP = COX.   Is this an issue because of previous installs of Adobe SW that has used several version of the AAM?   I ran AE CS5 and PS CS5 updates - there are no updates needed according to AAM.    Tried the Cloud AAM several times and keep getting the error remote server is not responding in a proper manner.  Please help.  Thanks Rick

1235 Views   10 Replies   Latest reply: Jeff A Wright, Jun 2, 2012 2:25 PM
 
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  • Balazs Forian
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    1. Balazs Forian,
    Jun 1, 2012 10:42 AM   in reply to rkemperroar
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    I'm getting the same message (The remote server is not responding in a proper manner) when trying to install AAM.

     

    Downloaded AdobeApplicationManager.dmg from https://creative.adobe.com/apps. I get this message right after mounting and launching the installer.

     

    OSX 10.7.4, Firewall OFF. No Adobe SW installed ( except Flash Player and AIR ).

     

    Any suggestions?

     
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  • ado0387
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    2. ado0387,
    Jun 1, 2012 2:10 PM   in reply to Balazs Forian
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    I'm getting the same exact error and I have the same exact setup. So annoying because everything was working fine just days ago..

     
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  • syager
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    3. syager,
    Jun 1, 2012 2:24 PM   in reply to rkemperroar
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    I'm having the same problem. OSX 10.6.8. Frustrating. I just signed up for a year and don't want this to spoil my productivity. This better get fixed soon.

     
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  • JT36025
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    4. JT36025,
    Jun 1, 2012 5:55 PM   in reply to rkemperroar
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    Same exact thing, here. Seems as though Adobe would rather us download off 3rd party sites? This is very frustrating.  I have a large project due for work Monday, and had planned on using over the weekend.  Lets go Adobe, we pay good money for your product, fix this ASAP. 

     
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  • rkemperroar
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    5. rkemperroar,
    Jun 1, 2012 8:08 PM   in reply to rkemperroar
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    OK ao here is what I tried ---- go to

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

    download AAM here  then download the MASTER COLLECTION

    use your cloud ID   then install missing products one by one ---  a pain for sure but seems to work -- I am missing lightrrom - muse - edge downloading now.

     
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  • meowmanx
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    6. meowmanx,
    Jun 1, 2012 8:52 PM   in reply to rkemperroar
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    Thanks for the hint - the previous version of the AAM (6.1) gave a better error indicator what was wrong with my system. I'm using a MacPro and had moved my user folder to my non SSD drive - hence screwing with my /'user'/Library folder permissions. 6.1 stated that it didn't have write access to the folder...

     

    Correcting the permissions for this folder allowed both the previous AAM 6.1 and current AAM (as of this date) to install, then login to the Creative Cloud and finally download/install my applications.

     

    Hope this helps anyone else with the silly "adobe application manager download error. please contact customer support" error report message

     
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  • Balazs Forian
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    7. Balazs Forian,
    Jun 1, 2012 10:13 PM   in reply to Balazs Forian
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    Update: tried installing AAM on a windows machine but it gave the same error message. Switched back to my mac and after a few tries AAM installed successfully. Managed to download & install 1 product then the error message returned. Now I'm unable to complete my installation. It looks like people @ Adobe are having difficulties fixing some issue within their architecture.

     
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  • Jeff A Wright
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    8. Jeff A Wright,
    Jun 2, 2012 1:25 PM   in reply to Balazs Forian
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    We are currently investigating this situation.  Please try the solutions listed in Download error 403 launching AAM | CCM - http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching- aam.html.

     
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  • Balazs Forian
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    9. Balazs Forian,
    Jun 2, 2012 2:02 PM   in reply to Jeff A Wright
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    Hi Jeff, thanks for the heads-up! Today AAM managed to launch downloads, everything worked fine.

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Jun 2, 2012 2:25 PM   in reply to Balazs Forian
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    Very good to hear Balazs Forian.  You may want to keep these steps in mind in case you experience additional difficulties.

     
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