Flash Player suddenly stopped working on my computer completely!

[Marshaln]

So I tried out the Adobe Photoshop trial, and when that trial expired, I uninstalled it using Revo Uninstaller, and I think that may have accidentally uninstalled Adobe Flash Player from my  computer entirely. None of my browsers can show Youtube Videos, Pandora Radio does not work,  and when I go to click on a link from Google, it's just a white screen and does not redirect me to the link, although Flash games do work for some odd reason.

I use Google Chrome, have deleted browsing cache, Flash cache, and attempted to re-install Adobe Flash Player onto my computer, but when I go to install it on chrome, it says that flash is built in. When I go to install it on Firefox, I click download and nothing ever pops up.

If anyone can help me, I'd really appreciate that very much!

[pwillener]

It would help if you told us what OS you are using.

[Marshaln]

Sorry, I'm using Windows 7. And I had to use my phone to post this reply because the reply button on my computer wasn't doing anything, but I'm not sure if that's Java or not.

[Sunil_Bhaskaran]

Hi,

Google Chrome is installed with Flash Player. Using Google Chrome, could you please go this page and see the version of Flash Player? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

The following page has the detailed information on downloading and installing Flash Player on Windows using Mozilla Firefox: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Flash_Player_...

If downloading doesn't work, refer to: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#install_in_a_...

Thanks,

Sunil

[Marshaln]

I did everything you told me to, but flash still does not work. When I finished uninstalling and reinstalling the lastest version of flash and click on your first link, I still cannot see the little movie that it tries to display.

[pwillener]

Can you try a clean install, as described in http://forums.adobe.com/thread/928315

If Flash Player still does not work after this, please list all files you have in

• C:\Windows\system32\Macromed\Flash
• C:\Windows\syswow64\Macromed\Flash

as well as the contents of the FlashInstall.log files from both above folders.

[Marshaln]

Sorry for the delay, the clean install did not work unfortunately. Here is the information you requested.

C:\Windows\syswow64\Macromed\Flash

• FlashInstall

=O====== M/11.2.202.235 2012-05-29+21-53-15.099 ========

0000 00000010 "C:\Users\Marshal\AppData\Local\Temp\{BBA17047-6BC6-49DE-893E-BD5BF85DCBD1}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll

0014 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

0015 00000017 C:\windows\SysWOW64\Macromed\Flash

0016 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0017 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

=X====== M/11.2.202.235 2012-05-29+21-53-16.413 ========

• flashplayer.xpt
• FlashPlayerUpdateService
• FlashUtil32_11_2_202_235_Plugin
• mms
• NPSWF32_11_2_202_235.dll

C:\Windows\System32\Macromed\Flash

• FlashInstall

=O====== M/11.2.202.235 2012-05-29+21-53-09.266 ========
0000 00000010 "C:\Users\Marshal\Downloads\install_flash_player_64bit (2).exe"
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0004 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0005 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0008 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0009 00001036 Software\Opera Software/Last CommandLine 2
0010 00001036 Software\Opera Software/Last CommandLine 2
0011 00001036 Software\Opera Software/Plugin Path 2
0012 00001036 Software\Opera Software/Plugin Path 2
0013 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
0014 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe
0015 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0016 00000011 1
=X====== M/11.2.202.235 2012-05-29+21-53-18.155 ========

?=O====== M/11.2.202.235 2012-05-29+21-55-41.907 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe" 
=X====== M/11.2.202.235 2012-05-29+21-55-46.167 ========

?=O====== M/11.2.202.235 2012-06-02+01-14-07.933 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe" 
=X====== M/11.2.202.235 2012-06-02+01-14-10.829 ========

• FlashUtil64_11_2_202_235_Plugin
• NPSWF64_11_2_202_235.dll

I'm not entirely sure what all of this information means, but hopefully someone does.

[pwillener]

This looks all perfectly correct; no installation errors or warning, and all required files are where they should be.

You mention "white screen" in your original post; could it be a display adapter driver problem?  Can you check if updating your device driver will improve the situation?  See http://forums.adobe.com/thread/945765

[Marshaln]

Here's my driver information, but I tried to update it and it was up to date, so I don't think the driver is the issue.

Here's the White Screen that I get when I click on a link from Google; the page simply doesn't redirect, so I've been using Bing Search Engine for the meanwhile.

I also thought it might help if I showed some of the other issue I'm having, such as Youtube Videos not displaying anything, the Pandora Radio website not initializing, and the Intel website not completely loading when I tried to manually update my Graphics Driver instead of the "Update Driver..." option as displayed in the first image.

I'm beginning to question whether or not the issue is Adobe Flash, but perhaps Java, but then again, I don'

t know too much about computers, so for all I know, the issue could be anything.

[pwillener]

Your graphics driver is not really old, but a tiny bit old.

Can you check with this tool if it finds a newer driver: http://www.intel.com/p/en_US/support/detect

I found that this driver update tool does not work well on Firefox; try it on Internet Explorer.

I don't know anything else that could cause the problem you are seeing.  You mentioned Java, what version do you have installed?  (http://www.java.com/en/download/testjava.jsp)