• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PS CS6 Extremely slow and sluggish. Brush tool delay.

New Here ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

Hello everyone.

I own a copy of Photoshop CS6.

Switching from Photoshop CS to CS6, I have found this version to be extremely slow and I can not find a reason why it is like this. It is impossible for me to work on it.

Problem: Slow performance, when using the brush tool there is a long delay - lag. The brush takes more than 8 seconds to catch up with my strokes.

Software:Adobe Photoshop CS6 x64
OS:Windows 7 x64 SP1
CPU:AMD Phenom II X4 965 BE
GPU:Radeon 6790 OC @ 920Mhz
RAM:A-Data DDR3 1333Mhz CAS9 4GB (x2)
SSD:A-Data 510 128GB SATA3
HDD:Samsung SATA 1TB

Tried:

- Memory usage allowed upgraded to 6GB, nothing changed.

- Default selected "Scratch Disk" is the main SSD which has over 58GB of free space, I've tried selecting the secondary HDD as well but nothing changes.

- Disabled the "Use Graphic  Processor" square. nothing changed.

- Disabled the "Use open CL" square in advanced Graphic Processor Settings. Nothing changed.

- Changed power management settings in windows to "High Performance". nothing changed.

- Disabling tablet pc service doesn't help.

Notes:

- Graphic drivers are the latest release on AMD website

- Windows is completely updated

- SSD Firmware is the latest available.

- The issue happens both with mouse and tablet.

- 1px brush and 5000px brush lag just alike in zoomed and not zoomed canvas.

- This happens on both x64 and x86 versions of the software.

Any help is aprecihated.

Thank you in advance.

Views

25.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

Download and install the ATI Catalyst version 12.2 drivers specifically (though they will end up saying 12.3 once you install them). At the moment, though it is not the latest release, 12.2 appears to be the best recent driver set to work with Photoshop.

http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx

Also, there appear to be several settings you have not tried, and you have to be sure to close and restart Photoshop when you make such changes, or you might not be testing with the changed settings.  Specifically, in the Performances preference dialog, press the [ Advanced ] button and try the different Drawing Modes.

AdvancedSettings.jpg

-Noel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

By the way, since you have newer drivers already installed, here's specific information on how to remove a newer version of ATI drivers and install 12.2:

  • Uninstall Catalyst by removing the AMD Catalyst Install Manager in the Control Panel's Programs and Features section. This will cause the drivers that come with Windows to kick in.

  • Delete or rename these specific files, which the uninstaller neglects to remove.

    C:\Windows\System32\amdocl64.dll
    C:\Windows\SysWOW64\amdocl.dll

  • Download/install Catalyst 12.2

-Noel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

Thank you for your fast reply Noel,

Thanks for suggesting to try those drivers out, I had them before upgrading to v12.4 but they did not make any difference.

I did see that Advanced Settings window and it is from there I had tried to disable the OpenCL, however had not tried different Drawing Modes.

I have tried them just now on your suggestion but sadly there was no difference.

UPDATE: Here is my System Info dump.

Thank you again,

Keep the suggestions and doubts coming please,  really want to fix this!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

Right off the bat something seems incomplete or wrong with your display driver setup:

Video Card: Unknown Video Card Name.

Driver Version: Unknown Video Driver Version.

Video Card Driver: Unknown Video Card Driver.

Video Mode: Unknown Video Mode.

Video Card Caption: Unknown Video Card.

Video Card Memory: Unknown. MB

This is what I see, with an ATI 5670, for those same fields:

Video Card: ATI Radeon HD 5670
Driver Version: 8.950.0.0
Driver Date: 20120214000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB

I really would suggest trying going through the uninstall and install I noted above.

-Noel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

I have no idea why that happened. I had installed new drivers but didn't retsart the computer after that. Yesterday it would have correct fields but there would have no difference.

UPDATE: I have restarted the computer and the System Info shows this:

Video Card Number: 1

Video Card: AMD Radeon HD 6700 Series

OpenCL Unavailable

Driver Version: 8.961.0.0

Driver Date: 20120405000000.000000-000

Video Card Driver:aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Video Mode: 1280 x 1024 x 4294967296 colors

Video Card Caption: AMD Radeon HD 6700 Series

Video Card Memory: 1024 MB

But that doesn't really solve my problem

Thank you again for the help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

I really, really, really think you need to uninstall 12.4 and install 12.2.  I don't know how to be more clear.

Even if it doesn't directly solve this problem, it will poise you for MUCH better stability once you do solve it.

-Noel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

I have tried with 12.2 but it didn't change anything.

I can't talk about stability tough, I can not use such a slow software...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

I'm using 12.2 Catalyst now:

It seems that unchecking "Use graphic processor" fixes the problem,

I also have noticed that switching between drawing modes has a certain impact on the performance. Advanced is terribly slow while Basic is just slow.

Although I do not understand why a graphic card like mine (HD 6790) would cause slowdowns in photoshop. I read of people with slower graphic cards having absolutely no lags.

I have also noticed that moving layers is slow and lagghy even with "Use Graphic Processor" unchecked.

Has anybody got any idea on how to fix this and the previous issue up?

Please.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

I have the same problems as you have and my specs are:

Motherboard: Asrock Fatality P67 Performance

Cpu: Intel Core i7 2600k 3.4 Ghz

Graphic Card: Nvidia Geforce GTX 460 OC

Ram: 6.0GB

Hard Drives: 60gb intel 520 SSD - system and photoshop here

977GB Western Digital WDC WD10EAVS-00D7B1 ATA Device (IDE)

Audio: Realtek High Definition Audio

when i turn off graphic processor then it works almost fine, brush is fast and responsive and anything else on the layout

but when using liquify then the mouse keeps moving laggy until i hold down the button O.o

it's strange and i do not have these problems in CS5.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

metallicfist wrote:

when i turn off graphic processor then it works almost fine, brush is fast and responsive and anything else on the layout

but when using liquify then the mouse keeps moving laggy until i hold down the button O.o

it's strange and i do not have these problems in CS5.

This definately says it is a graphics card/driver problem.  Lifquify underwent a major change in CS6 to rely more on features of the video card.  So just because it worked in CS5 means nothing.

I am sure Nvidia is working full time to update drivers to meet this new challenge.  If latest driver does not work send them a bug report.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Curt,

We (Metallicfist and I) seem to have the same problem on different graphic cards (NVIDIA and AMD)

A friend of mine has a Radeon HD 6850 OC and it works fine with Catalyst 12.4

These facts make me think that it doesn't seem like a GPU driver problem.

Also, there are a sheepload of nvidia GTX 460 around, how come this is the first time I read about an user having problems like these?

I have tried to bring the clock of the GPU down to factory default but that didn't change anything.

P.S. This message makes me sound like an ass but I'm not trying to be mean, just telling my opinion on the matter. ❤️ Curt.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

In CS6 they added the Mecury Grahics Engine and some features require more of the graphics card.  Min VRAM is now 512 m.  Here is a link http://forums.adobe.com/thread/979969

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

HD6790 has 1GB DDR5 RAM
GTX 460 has either 756MB or 1GB RAM

Features that require the power of mercury engine are obviously going to be slower when "use graphics processor" is unchecked. However with such graphic cards there should be no slowdown when it is checked.

There are slower graphic cards that work no problem with it, some people have our same graphic cards and have no issues whatsoever...

I believe there is something else that either doesn't work properly or is missing...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

What does the GTX prefex stand for.  Just had another user with graphics card problems and after 90 min. on line with Nvidia they said the GT240 was not compatable with CS6.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Curt Y wrote:

What does the GTX prefex stand for.

Beats me, all I know is that GTX 460 is faster than my HD 6790 and it is almost the top of the line on NVIDIA's 400 series...
It is a recent card. GT240 is f-old, for that one to be non compatible doesn't surprise me, even though at the bottom of the link you gave us NVIDIA series 200 is supposed to be supported by CS6's Mercury...

Is it even possible that my HD6790, which shares the same processor as an HD6870 and HD6850, is not compatible with CS6 while those 2 are?

What softwares does photoshop requires to run correctly on any W7 computer? Could it be that a third party software which is required to make PS work correctly is not working correctly or is outdated?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Do you have more than one card installed?  This can cause problems.

Anti-virus can also cause problems.  Temporarliy disable it and see if performace improves.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Only one (AMD 880G chipset). No antivirus at all

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Here is a note from the person with the GT240.

According to NVIDIA Tech Support,on Adobe's website it tells what cards are compatible. Tech said GT240 was not and that Adobe lists the GT470 as the minimum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

Just as a spot of perspective - I'm using a Nvidia GTX 560Ti 1024Mb with the latest 301.24 driver and everything is working fine - no brush lags, CL ok. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2012 May 28, 2012

Copy link to clipboard

Copied

nickna12 wrote:

Just as a spot of perspective - I'm using a Nvidia GTX 560Ti 1024Mb with the latest 301.24 driver and everything is working fine - no brush lags, CL ok. 

Lucky you. Seriously.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 29, 2012 May 29, 2012

Copy link to clipboard

Copied

Yup that's pretty lucky...

well my GTX 460 is a 1gb and anyway photoshop should not behave like that, i would consider it as a bug and not user hardware/software related.

i also tried to install the latest version of Geforce 301.24 driver yesterday after i wrote my first post here, but it didn't change anything. Still having the same issue :S

also GTX is just a name of a serie of graphic cards, it doesnt mean anything

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 30, 2012 May 30, 2012

Copy link to clipboard

Copied

Is the slowdown only affecting Liquify? Or does it also affect other GPU features like Oil Paint, Warp and Puppet Warp, canvas rotation? I have only seen Liquify slowdowns rarely and they are very hard to reproduce here. Are the slowdowns on machines with tablets attached?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 30, 2012 May 30, 2012

Copy link to clipboard

Copied

Hello Jworthin,

The slowdowns, as I said earlier in my first post, happen with brush tool and when moving layers around.

It is so slow I couldn't even bring myself to test any other feature...

On a new document, A4 size 300dpi, brush tool lags incredibly much.

And I can't bring myself to believe it is caused by having a slow graphic card because this card isn't slow at all.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 30, 2012 May 30, 2012

Copy link to clipboard

Copied

I have tried both, there is no difference and yes it only happens with Liquify or very soft and big brushes.

didn't notice any kind of slowdown using vanishing point, oil paint, dynamic zoom or anything else.

my brush is delayed and behind the mouse when going quick.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines