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bosdog p
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CS6 hangs

Jun 1, 2012 9:34 PM

Tags: #premiere #cs6

i just installed CS6 on a win 7 pro machine (32 gigs RAM, quadro 4000 card, intel i7 3930K CPU), and premiere hangs right after launch, sometimes a minute after launch.  photoshop, too.  so far, no problems with bridge or illustrator.  has anyone else countered this?  the adobe rep with whom i spoke was at a loss...  thanks.

1048 Views   9 Replies   Latest reply: bosdog p, Jun 5, 2012 4:04 PM
 
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  • Mylenium
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    1. Mylenium,
    Jun 2, 2012 1:26 AM   in reply to bosdog p
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    Update your graphics card driver and configure it properly.

     

    Mylenium

     
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  • bosdog p
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    2. bosdog p,
    Jun 2, 2012 9:33 AM   in reply to Mylenium
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    thanks, mylenium.  i've updated the driver.  what do you mean by "configure it properly"?

     

    also, i take it back--bridge has now crashed, too. immediately after launch, like the others.

     

    thanks.

     
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  • Mylenium
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    3. Mylenium,
    Jun 2, 2012 10:20 AM   in reply to bosdog p
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    What is "properly", is entirely up to your configuration. I was merely indicating that quite obviously your issues are graphics related due to openGL in both programs not working as it should...

     

    Mylenium

     
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  • bosdog p
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    4. bosdog p,
    Jun 2, 2012 10:49 AM   in reply to Mylenium
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    thanks.  that's a very open-ended comment, though  if you don't mind my asking, what do you think are some configuration missteps that could be causing this?

     

    thanks.

     
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  • bosdog p
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    5. bosdog p,
    Jun 2, 2012 5:49 PM   in reply to bosdog p
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    for anyone else having this issue--i uninstalled the ndivida driver, and the freezing stopped.  i'm not leveraging the quadro 4000's power when i run CS6, so it's not a tenable solution, but as the software is not freezing. it seems the conflict is between CS6 and nvidia's driver...

     
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  • bosdog p
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    6. bosdog p,
    Jun 3, 2012 10:19 AM   in reply to bosdog p
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    here's a temporary hack:

     

    beta driver version 301.42

    override global settings on a per-application basis via the "manage 3d settings" UI

    set "OpenGL rendering GPU" to auto-select, which i believe bounces the decision to the application

    in premiere, turn off MPE (at project creation or from project settings-> general)

    this is not a long-term solution, but at least i've been able to use premiere for 5 minutes without it freezing, which is a new record by several orders of magnitude

     

    i hope adobe fixes this soon, as this is a fatal problem that renders the card effectively unusuable with premiere pro 6.

     
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  • bosdog p
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    7. bosdog p,
    Jun 3, 2012 10:30 AM   in reply to bosdog p
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    well, never mind.  as soon as i tried to adjust the brightness in the appearance setting, the application froze again...

     
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  • bosdog p
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    8. bosdog p,
    Jun 5, 2012 11:48 AM   in reply to bosdog p
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    just an update--the same thing is happening with premiere pro and the gtx 580 card.

     
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  • bosdog p
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    9. bosdog p,
    Jun 5, 2012 4:04 PM   in reply to bosdog p
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    i reinstalled the OS, updated the BIOS, and updated all motherboard drivers.  so far, all is working well with GTX 580. 

     
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