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AndrewIDG
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Folio Builder 12.1.3 Error #3115

Mar 14, 2012 7:36 PM

Tags: #error #dps #indesign_cs5.5 #folio_builder #folio_producer_tools #digits_publishing_suite

I have Win7 64bit machine running InDesign 7.5.2 - I was prompted to update the DPS tools when I went to create/upload a new folio.

I downloaded Folio Builder Panel 12.1.3 and Folio Producer 1.9.1 extracted the files and installed

 

Now when I launch Folio Builder Panel I get the following

 

"Än error has occurred {Error #3115]"

DPS_Error3115.PNG

I have uninstalled DPS Builder and Producer, uninstalled InDesign and made sure Indesign folders under user preferences were removed.

Restarted machine, clean install of Indesign and online updates, install tools then Builder - still get the error

 

What is the fix?

 

It should not be this hard to do a simple upgrade.

3468 Views   8 Replies   Latest reply: RosieMolly, Jun 2, 2012 7:25 AM
 
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  • Winston Barnard
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    Dec 8, 2011
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    1. Winston Barnard,
    Mar 14, 2012 9:50 PM   in reply to AndrewIDG
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    Hello Andrew. Please see if this soution works from James: http://forums.adobe.com/message/4265514. If it does not work please let me me know.

    wbarnwar@gmail.com

     
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  • AndrewIDG
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    2. AndrewIDG,
    Mar 15, 2012 3:36 PM   in reply to Winston Barnard
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    Solution refer]ed to using pre release tools - this machine has only had release versions of DPS installed.

    I am still seeing the problem

    I have logged a case with Adobe Tech Support so they can resolve.

     
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  • John J Metzger
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    3. John J Metzger,
    Mar 15, 2012 7:23 PM   in reply to AndrewIDG
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    Did you try deleting your local cache folder?

     
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  • Neil Enns - Adobe
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    4. Neil Enns - Adobe,
    Mar 15, 2012 8:04 PM   in reply to AndrewIDG
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    The link Winston provided (which details how to delete the local cache folder, as John suggests) should do the trick.

     

    Neil

     
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  • AndrewIDG
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    5. AndrewIDG,
    Mar 15, 2012 10:04 PM   in reply to Neil Enns - Adobe
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    Happy to try deleting Cache

     

    What is the path/location on a Windows 7 box

     
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  • Neil Enns - Adobe
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    6. Neil Enns - Adobe,
    Mar 16, 2012 3:21 PM   in reply to AndrewIDG
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    %appdata%\StageManager.BD092818F67280F4B42B04877600987F0111B594.1\Loca l Store

     

    Delete the #SharedObjects and dmp folders. Note that this will result in losing any local folios you may have created.

     

    Neil

     
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  • AndrewIDG
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    7. AndrewIDG,
    Mar 18, 2012 7:48 PM   in reply to AndrewIDG
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    close InDesign and  follow the steps below

     

    1. 1.       Go to C: drive.
    2. 2.       Click on Organize button on top left hand side.
    3. 3.       Click on Folder search option.
    4. 4.       Click on view tab and select show all hidden items.
    5. 5.       Apply and ok.
    6. 6.       Then  c:\users\username\AppData\Roaming\StageManager.BD092818F67280F4B42B04 877600987F0111B594.1\Local Store.
    7. 7.       Delete dmp and shared object folder.
    8. 8.       Empty trash.

     

    Then re-launch InDesign

     

    This fixed the problem for me

     
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  • RosieMolly
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    8. RosieMolly,
    Jun 2, 2012 7:25 AM   in reply to AndrewIDG
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    I'm getting the same error message. Just installed CS6 upgrade from 5.5. I'm running OS Lion on an iMac. Is there a fix for macs please anyone?

    Many thanks for your time.

    Rosie

     

    Message was edited by: RosieMolly

    Ah, I just found the fix quoted elsewhere. Thank-you Bob Bringhurst - this worked. Posting it again here in case needed by someone else.

     

    7. toutoungi, 30-May-2012 09:42   in reply to erichawkinson

    Hi, i just updated to CS 6 (on a mac OS X 10.7.4) and I am getting the same error message: [Error #3115column 'folioIntent' already exists]  Uninstalled everything and reinstalled, but that did not help. Can anyone help me with a fix for this? Thanks

     

    | Reply Bob Bringhurst, Adobe Employee 30-May-2012 09:44   in reply to toutoungi

    Did you remove the temporary folders in the Local Store folder as described above?

     

    | Reply toutoungi, Community Member 30-May-2012 09:58   in reply to Bob Bringhurst

    thanks for the quick response... Any idea where I could find them on a Mac? Was searching for a while but with out sucess... thanks again

     

    | Reply Bob Bringhurst, Adobe Employee 30-May-2012 10:01   in reply to toutoungi

    [User] > Library > Preferences > StageManager.[###] > Local Store. If you're on Lion, your system files are likely hidden. Hold down Option and choose Go > Library.

     

    | Reply toutoungi, Community Member 30-May-2012 10:16   in reply to Bob Bringhurst

    thanks... hidden files and folders... Everything works now!

     
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