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David J Swift
David J Swift Calculating status...
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My Cloud fear

Jun 6, 2012 2:45 PM

Tags: ##cc_app_credential

In three weeks on my desktop, Creative Cloud has asked me to sign in at least three times.

 

This creeps me a bit. Seems random. I just spent two days on location with no internet access. What if the Cloud feels an urge for me to sign up during such a situation?

 

Is there a more precise description of how Adobe will poll headquarters for the ID?

 

Before hitting the road, can I force a Sign In as a preventative?

 

Also: is it me or is this the least buggy CS release ever? Everything runs faster than CS5. Updates happen without incidence.

2106 Views   7 Replies   Latest reply: David J Swift, Jun 4, 2012 2:36 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jun 3, 2012 2:28 PM   in reply to David J Swift
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    You will need to be online and sign in at least once every 30 days to verify your subscription.

     
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  • David J Swift
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    2. David J Swift,
    Jun 4, 2012 9:54 AM   in reply to Jeff A Wright
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    There's a world of mystery in the words "at least."

     

    I must determine if

     

    a ) the software will demand sign-ins at random -- surprise! -- intervals

     

    b) I can appease the signer-inner mechanism for at least a few days before I hit the road.

     

    I live in Wyoming and do a lot of location work. I get the impression that CS6 can be arbitrarily disabled at any moment if I happen to be out of wifi range.

     

    Can you talk me down?

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jun 4, 2012 11:10 AM   in reply to David J Swift
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    It depends on when you started your subscription on when you will need to be signed back in by.  You can locate this information in your Subscription Manager in your account on Adobe.com.

     
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  • David J Swift
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    4. David J Swift,
    Jun 4, 2012 11:27 AM   in reply to Jeff A Wright
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    I been asked to sign in three times in my first three weeks.

     
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  • David J Swift
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    5. David J Swift,
    Jun 4, 2012 12:30 PM   in reply to David J Swift
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    Make that four. I just launched Indesign. It displayed a "won't launch, can't verify" dialog (or something like that) and presented a Try Again Button. Which worked.

     

    Did the same thing last Friday.

     

    In both cases, Pshop was running.

     
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  • Jeff A Wright
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    6. Jeff A Wright,
    Jun 4, 2012 12:53 PM   in reply to David J Swift
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    David did this occur when you were connected to the Internet?  If so I am assuming you used a variety of networks?  Is so if you receive a failure to open an Adobe Creative product I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

     
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  • David J Swift
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    7. David J Swift,
    Jun 4, 2012 2:36 PM   in reply to Jeff A Wright
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    Jeff, this has happened on my desktop (MacPro, Snow Leopard) the four times. Now that I think about it, my laptop of course wanted activation when I set it up, and again last week when I launched Indesign. And I just launched Indesign again for the heck of it. I got the "accept terms of agreement" dialog to click on. Poor CS6 sure is paranoid.

     

    Desktop is wired, laptop wifi.

     

    My internet connection is good enough for me to upload plenty of hi-res images every day. It's prone to outages more often than I like (2-4 times month for a few minutes) but none of the activation requests seemed tied to connection errors.

     

    I covered the items on the KB link you provided. All checks out.

     

    It's helpful to know that the verification requests are anomalies. I'll keep closer track of things to find a pattern. Meanwhile, I'll throw a bit of disk maintenance it at.

     
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