Skip navigation
Currently Being Moderated

Acrobat error 130:11

Jun 6, 2012 3:00 PM

Tags: #error_130:11 ##cc_aam_acorbatx

What is the Acrobat error 130:11? it says there is a problem with my creative cloud license. I just started and paid for my subscription and it has been working fine since I installed it one week ago.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    May 24, 2012 11:58 AM   in reply to letsdesign3737

    -do you have any previous Acrobat version currently installed in your computer before your creative cloud subscription?

     

    if you do,

         -then try to uninstall it.

         -restart computer

         -log in to creative cloud subscription

         -redownload acrobat using your application manager

     
    |
    Mark as:
  • Currently Being Moderated
    May 25, 2012 7:53 AM   in reply to letsdesign3737

    if you had cs3 previously in your computer

     

         >firstly, completely uninstall all components of CS3 you need to run the "cleaner tool"

           but take note about the EULA before using this tool.

     

          you can get it  here:  http://www.adobe.com/support/contact/cscleanertool.html?promoid=GYTAU

     

         >restart computer, then reinstall all softwares

     
    |
    Mark as:
  • Currently Being Moderated
    May 30, 2012 1:46 PM   in reply to venzmark

    I'll be damned if I'm going to uninstall prior licensed versions of Adobe Suites to make Creative Cloud apps happy.

     
    |
    Mark as:
  • Currently Being Moderated
    May 30, 2012 8:52 PM   in reply to letsdesign3737

    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dav

     
    |
    Mark as:
  • Currently Being Moderated
    May 31, 2012 8:23 AM   in reply to letsdesign3737

    I had already unistalled my earlier version of Acrobat Pro. Got the same error. After visiting this thread, I uninstalled Acrobat X Pro which on my Windows 7 platform has two uninstall options. I had to run uninstall twice since the Application Manager didn't recognize the first uninstall I ran. I then ran the Application Manager download and install, and that came up flagged with an install error. I ran the "fix" via Application Manager and that finally worked. This is the third or fourth time that I've had authorization issues with applications since I started with Creative Cloud (I've had authorization problems with Bridge and Photoshop in addition to Acrobat Pro). It's a real productivity killer to have to troubleshoot these issues and get the apps working again.

     

    I have the CS5 Master Collection installed and a subset of CS4 installed. I'm not going to uninstall these apps, especially with Creative Cloud's flaky authorization behavior. For backward compatibility, InDesign in particular requires me to maintain multiple versions.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 1, 2012 3:10 PM   in reply to BJN3

    It only took me a day to experience the same issue. I'm taking the same, long, unistall and reinstall tack to try and fix it again. This time I also uninstalled Acrobat Reader X figuring maybe there are some shared registry entries that may get reset on this new install. The download is taking forever compared to yesterday's effort. By the way, why can't the Application Manager invoke uninstallation? It's not much of a "manager" since it only appears to do installs. Again the install failed, this time I'm capturing details which follow:

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

     

     

    -------------------------------------- Summary --------------------------------------

     

    - 0 fatal error(s), 3 error(s), 2 warning(s)

     

     

     

    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

     

    WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

     

    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

     

    ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll.

     

    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

    MSI Error message: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll.

     

     

     

    ERROR: DW050: The following payload errors were found during install:

     

    ERROR: DW050:  - Acrobat Professional: Install failed

     

    ---------------------------------------------------------------------- ---------------

     

    I have Bridge and InDesign open (trying to do some work while troubleshooting this issue), so perhaps the DLL is in use?

     

    I shut down all Adobe apps and ran install again. Similar message but different files that can't be overwritten:

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

     

     

    -------------------------------------- Summary --------------------------------------

     

    - 0 fatal error(s), 3 error(s), 2 warning(s)

     

     

     

    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

     

    WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

     

    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

     

    ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrobat.tlb.

     

    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

    MSI Error message: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrobat.tlb.

     

     

     

    ERROR: DW050: The following payload errors were found during install:

     

    ERROR: DW050:  - Acrobat Professional: Install failed

     

    ---------------------------------------------------------------------- ---------------

     

    Great. Third install attempt also failed. I run my system as an admin, but I'll see if I can restart Application Manager with sysadmin priveleges. I don't know what the "OS requirements..." messages are about.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2012 9:41 PM   in reply to BJN3

    Hi BJN3

     

    firstly....

       

    ERROR: Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll

     

      >are you logged in as an "administrator"

     

    try to log in as administrator with read and write permissions

     

    then try to reinstall

     

     

    please let me know if these helps....

     


     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2012 10:56 PM   in reply to letsdesign3737

    Hi,

     

    Can you please share Logs (amt3.log, oobelib.log from %temp% in Win, or /tmp in Mac) of the error 130:11.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2012 8:24 AM   in reply to Jain, Priyank

    Hi Jain,

     

    I sent the log files from the previous instance of the error to David Baxter who forwarded them for analysis. Would it be helpful for me to send the logs again after the recurrence of the event?

     

    I started the Adobe Application Manager using Run as Administrator (I run my system as Administrator anyway) and that did not affect the installer errors. I kept running the install fix and as with the earlier event, the intall eventually worked. Acrobat X is running, but I fully expect the 130:11 error to return.

     

    BJ

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2012 8:33 AM   in reply to BJN3

    That didn't take long. The first pdf I attempted to open ran Acrobat Pro X and generated the 130:11 error.

     

    This is really crippling. I'm attempting to install Reader X and set it as the default for pdf viewing until Adobe can provide some kind of remedy.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2012 8:34 AM   in reply to BJN3

    Hi,

     

    This should not happen again if it has working fine. But if you can provide following details it would really help us to understand the root cause of the issue:

    1. What Adobe's product was installed before you tried to install Acrobat X using creative cloud.
    2. Was Acrobat also installed previously.
    3. Was Acrobat if installed serialized (if so then with its own serial number or with a Suite's Serial number, also the type of serial number - subscription or perpetual).

     

    You can alternatively mail me at priyjain@adobe.com if above information cannot be posted on forum.

     

    -Priyank

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2012 9:03 AM   in reply to Jain, Priyank

    As I posted, the error has already happened again this morning with the first pdf I attempted to open.

     

    I'm sorry, I can't recall the specifics of the Acrobat Pro X install. I have had serialized versions of Acrobat Pro X installed before for multiple Creative Suite versions. The latest serialized version I had installed was with CS5 Master Collection (so it was serialized with the CS5 perpetual license). I do not have any other version of Acrobat Pro installed on my system. I had Reader X installed, I removed it while trying to troubleshoot the Pro X issue, and I just reinstalled Reader X so I have some means of reading pdf files.

     

    When I installed Pro X, I believe I read that I needed to run an uninstaller before installing Acrobat Pro X and I recall instructions for removal via an Adobe tech web page. The prior version is not installed on my system it would make sense that I uninstalled it.

     

    I have had Creative Cloud authorization errors with other suite applications, but these clear themselves up unlike this issue with Acrobat Pro X.

     

    I have set Acrobat Reader X to open pdfs with my system and via Bridge CS6 until there's some fix for this 130:11 error.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 5, 2012 5:12 AM   in reply to letsdesign3737

    Hi,

     

    Can you please try following to resolve this issue:

     

    • If you see 130:11 error on AX launch.
    • Launch any other CS6 application (Say Photoshop CS6 or Illustrator CS6).
    • This will give you Trial Expired screen on launch.
    • Click on License this software.
    • Login with your AdobeID (used to buy CCM).
    • It will give subscription activated screen.
    • After this Acrobat should launch normally.

     

    -Priyank

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 5, 2012 5:40 PM   in reply to Jain, Priyank

    Yes!!! That's the answer.

     

    You need to activate the account -- even though the only way to download the Cloud materials is with that account.

     

    Adobe: You can do better than that. Possibly by adding some INSTRUCTIONS, or DIRECTIONS, or simply ASKING us to re0enter out Adobe names etc.

     

    I (and many other new users) have wasted HOURS on this nonsense. I was about to cancel my Cloud account.

     

    HoodedFang

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 5, 2012 5:55 PM   in reply to HoodedFang

    Hi HoodedFang, I stumbled on this fix before and I doubt it's more than a temporary workaround that you may have to use with some frequency. I was working with Pro X for some time before it started generating 130:11 errors and I've had to redo activation with other CS6 apps before Acrobat Pro started acting up.

     

    Right now I'm running the trial version of Acrobat Pro X as another workaround pending a more permanent solution to this problem. Good luck and recommend staying tuned.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2012 9:21 AM   in reply to letsdesign3737

    I've provided diagnostic log files and understand that Adobe's working on the problem. Until the fix comes, the workaround that I'm using is to unistall Acrobat X and instead of installing it via Adobe Application Manager, install the Acrobat X trial from the Adobe site. This would keep you running for more than a week, and hopefully long enough to have the fix update released.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 19, 2012 6:53 AM   in reply to BJN3

    DITTO.  This is costing me downtime and money.  Completely unacceptable.  I own Master Collection 5 and subscribe to CS6 and its almost unworkable at this point.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 19, 2012 8:15 AM   in reply to letsdesign3737

    Let's get real here Adobe!

     

    Many of us have previous version of PS and or the Suite. We don't want/need to remove them as we try out the new CS6 Suite. We may need to have a simple Adobe Reader on the computer. We don't need/want all these conflicts with old and new programs. The nonsense of paying for a monthly subscription, only to be told at least once a day, that we are on a 'trial' or unregistered etc. is totally unacceptible.

     

    I'll cancel my subscription and revert to my older (working well) copies of PS and ID if I keep getting error massages or am told to reinstall.

     

    Will somebody at Adobe take responsibility for this fiasco? A public firing, and appology and a masive correction are all required at once.

     

    As a software reviewer for a prominent Canadian magazine, I'm getting totally irritated by this mess. Fix it and fix it now.

     

    HoodedFang

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 19, 2012 9:14 AM   in reply to HoodedFang

    Hi,

     

    Regarding acrobat 130:11 error, You need not install/reinstall any software again.

     

    1. Launch any other installed CS6 product.
    2. Click on License this software and login with same ID from which you have bought CCM.
    3. Launch Acrobat. and it will work fine.

     

    -Priyank

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 20, 2012 12:49 AM   in reply to letsdesign3737

    I am really sorry for your bad experience with this.

    By any other CS6 product in the steps can you please try any of the following products:

     

    • Photoshop
    • Photoshop Extended
    • After Effects
    • Premier Pro
    • InDesign
    • Flash Professional
    • Illustrator
    • Dreaweaver
    • Audition
    • Prelude
     
    |
    Mark as:
  • Currently Being Moderated
    Jun 20, 2012 5:51 AM   in reply to Jain, Priyank

    Thanks for your personal reply.

     

     

     

    Here’s the problem as I see it:

     

     

     

    Upon ordering the suite and downloading the various components, there is no indication that individual components need to be REGISTERED.

     

     

     

    The message about ‘this is a 30 day trial’ is totally confusing. I already bought the product – and my credit card is already billed!

     

     

     

    Trying to open an existing .PDF causes inconsistent results. One time my old Reader opened the file. Another time Acrobat. Then I got the 130:11 errors. I deleted Acrobat, installed Acrobat and everything worked – then back to the error message and a freeze.

     

     

     

    I have registered my components. Sometimes they open (as they did this morning). Other times I have to open a couple of times.

     

     

     

    NOTE: the time to open Photoshop or InDesign on my superfast desktop is s-l-o-w. My older versions open faster.

     

     

     

    Suggestions: Add a set of INSTRUCTIONS to the download/installer page making it clear that the product needs to be REGISTERED again – even though the download needed the registration data;

     

     

     

    Build in some sort of consistent memory module – Oh this person has already registered these components and does not need to reregister;

     

     

     

    At error 130:11 detail what the message means and what to do with it – we don’t need to be doing long Google searches to resolve multi thousand dollar purchases.

     

     

     

    I’ve been using Adobe products for production for a long time. This is by far the WORST Adobe experience (and the most costly).

     

     

     

    Someone needs to fix the problem, apologize, and get the product working as it should – and VERY FAST

     

     

     

    Peter Walpole

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 8, 2012 9:47 AM   in reply to letsdesign3737

    I am having the same problem. Very frustrating.

     

    Looking forward to a proper fix.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 13, 2012 4:32 PM   in reply to Omegaman22

    Please install the updated version of the Adobe Application Manager from the link within this document

     

    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

     

    It should resolve this issue.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 14, 2012 4:50 PM   in reply to David__B

    OK, I installed the "update," it od\ffers no explanation as to what occurred with the update installation, or what I should now do and the Adobe apps still respond with the 130:11 error.

     

    - What a waste of time & money.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 14, 2012 5:12 PM   in reply to lbpalm

    I can honestly say I have now ‘beaten the system”. My installation of the CS6 suite is working OK.

     

     

     

    Here’s how:

     

     

     

    I had to register a number of the components with my email and password. I think three components required this. But I’ve had no error message since.

     

    I have however had about three upgrades and Fixes. Today I applied the latest fix to InDesign (it activated as I loaded the program.

     

     

     

    However:

     

     

     

    Since moving to the Suite, Lightroom 4.1 no longer is an option to offload photos from my camera chip when placed in my card reader;

     

     

     

    And

     

     

     

    Photoshop is no longer to program that opens selected photos. Some Windows media module wants to do that. In fact I had to search down PS through a load of menus to make it an option again (Crazy)

     

     

     

    Lightroom 4, as downloaded through the Suite’s Manager loaded in my C: partition, not my usual Programs/Adobe location.

     

     

     

    I get the impression that nobody actually beta tested the whole suite before release. That’s why I’m a software reviewer, because I look for these snags

     

     

     

    InDesign is wonderful, with loads of ways (too many?) of doing a task. Lighroom is indispensable (for my work). PremierPro is way too loaded for ‘learn on the job’ – I need a good manual.

     

     

     

    Adobe needs to fix these snags and fast.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 3:36 PM   in reply to HoodedFang

    I am getting really fed up with this 130:11 licensing error with Acrobat X!

     

    After reading this thread, I have installed the updated Adobe Application Manager as suggested above, I have registered the software yet again, but because I accidentally opened a CS5 application while removing CS5 apps from my taskbar, Acrobat X now just shuts down without warning.

     

    I am sitting here with six CS6 apps open without any license warnings but do you think I can keep Acrobat open for more than a few seconds - NO.

     

    Can someone please do something about this bug urgently?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 5:44 PM   in reply to AlanSimmonds

    I think we're having another bug, not the licensing error. I've been getting Acrobat X opening a document, doing the annoying accessibility scan, and then unceremoniously closing as I scroll through the document. No message, no crash, just closing.

     

    Did you get tech support advice to install the trial version of Acrobat Pro X as a workaround for the 130:11 errors? I did, and I'm now wondering if this application behavior is related to that installation. I'll try uninstalling and Acrobat X Pro yet again, then try installing it from the updated Application Manager.

     

    You might try the same. I'll post back with the results of my reinstallation.

     

    Okay, just uninstalled and reinstalled Acrobat X Pro via the updated Application Manager. I wonder why Application Manager can't update itself. Nevermind, this release is all half-baked and buggy.

     

    Acrobat X Pro now starts (with that damn accessiblity stuff that we Wacom users have to disable via api renaming) and it's not closing down so far. It's still annoying with "Reading Untagged Document" messages that I have to kill, but it's staying open.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 22, 2012 3:01 PM   in reply to BJN3

    Uninstalled and reinstalled Acrobat X and it's working OK at the moment.

    BJN3 wrote:

    ...

    Did you get tech support advice to install the trial version of Acrobat Pro X as a workaround for the 130:11 errors? I did, and I'm now wondering if this application behavior is related to that installation. I'll try uninstalling and Acrobat X Pro yet again, then try installing it from the updated Application Manager.

    ...

    When I contacted tech support a couple of months back about the 130:11 error, the weekend support staff didn't know anything about it! they suggested I try contacting them in the week

     
    |
    Mark as:
1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points