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NarutoeagleReal
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Adobe Photoshop CS6 Installation Failed?

Jun 3, 2012 12:10 AM

Tags: #and #cs4 #photoshop #problem #cs3 #help #with #error #on #a #adobe #for #version #9 #live #license #cs #broadcast #creative #suite #of #this #to #disk #6 #collection #cs2 #i #up #download #installing #cs6 #or #contact #tv #installation #window #acrobat_x #if #can #me #serial #number #support #the #you #please #subscription #cloud #experience #your #customer #an #fails #photshop #" #have #someone #been #further #current #serial_key #lamont #khan #boxing #thank #but #exists #pops #trying #before #failure_caption #conflicting #recently #computer. #employee #creative_cloud_team #telling #that: #prerelease #media. #persists #assistance." #situation #time.

     I have recently been trying to download Photshop CS6 but the Installation Fails and a Window pops up telling me that:

 

" A Conflicting or Prerelease version of Adobe Photoshop CS6 exists on this computer. The conflicting version before installing the current media.

 

" If the problem persists, please contact Customer Support for further assistance."

 

Can someone with experience of this or an employee of Adobe Photshop please help me with this situation, Thank You for your time.

3877 Views   7 Replies   Latest reply: lialialili, Sep 15, 2012 7:57 PM
 
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  • Mylenium
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    1. Mylenium,
    Jun 3, 2012 12:42 AM   in reply to NarutoeagleReal
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    You have not uninstalled the PS CS6 Public Beta properly. Check the PS forum for instructions.

     

    Mylenium

     
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  • stephaniestrine
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    2. stephaniestrine,
    Jun 3, 2012 2:20 AM   in reply to NarutoeagleReal
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    I purchased CS6 Design Standard this evening, and I'm also getting "The Installation Failed" when I try to install using Akamai.  I've re-started my computer several times, uninstalled the CS6 trial version and shut down Safari, and I still can't install.  I even tried downloading the "alternate" methods, but unfortunately they're only for Windows!  HELP - what do I do?!

     
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  • stephaniestrine
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    3. stephaniestrine,
    Jun 3, 2012 2:21 AM   in reply to stephaniestrine
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    I should add, the error window says:  the installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance.

     
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  • NarutoeagleReal
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    4. NarutoeagleReal,
    Jun 4, 2012 12:06 AM   in reply to Mylenium
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    I do know that I have to uninstall it but the when I click on the uninstall button nothing happens

     
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  • Sameer A
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    5. Sameer A,
    Jun 4, 2012 3:59 AM   in reply to NarutoeagleReal
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    Hi NarutoeagleReal,

     

    Try this solution and check if it resolves th issue.

     

    I you are on Windows Navigate to C:\Program Files\Common Files\Adobe   on a  32 bit machine.  C:\Program Files(x86)\Common Files\Adobe on a  64 bit machine. 

     

    Find a folder named caps and rename it to caps.old.

     

    I you are on Windows Navigate to Library/Application Support/Adobe/

     

    Find a folder named caps and rename it to caps.old.

     

    Once you rename the caps folder try installing the software.

     

    Hope it works.

     

     

    --SameeR

     



     
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  • o3fingers
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    6. o3fingers,
    Jun 18, 2012 2:50 PM   in reply to NarutoeagleReal
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    If you just dragged the beta CS6 application to the trash on Mac, it didn't uninstall properly.

     

    But there's a free cleaner app from adobe, available here: http://www.adobe.com/support/contact/cscleanertool.html

     

    That should uninstall any stray drivers and let you install the release version of CS6.

     
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  • lialialili
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    7. lialialili,
    Sep 15, 2012 7:57 PM   in reply to o3fingers
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    Thank you so much !!! Your tip was so helpfull . I ve beeen next to my comp 2 days . You solved it in a couple of minutes!!

    tahnk you !!

     
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