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Julia Schurman
Julia Schurman Calculating status...
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help with upgrades

Jun 2, 2012 5:22 AM

Hi, I'm still sadly using CS2 on mac 10.5 for small design business.

Just bought new system mac 10.7 and of course CS2 won't work on it.

What versions of Creative Suite will work on my new computer?

I really can't afford to spend the 1300 bucks on CS6...

And why the heck won't Adobe give me some kind of upgrade?

Any thoughts much appreciated.

 

Julia

1329 Views   15 Replies   Latest reply: Manish-Sharma, Jun 28, 2012 10:40 AM
 
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  • Bob Levine
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    1. Bob Levine,
    Feb 21, 2013 9:10 AM   in reply to Julia Schurman
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    You had your shot at upgrade pricing until CS6 shipped. In fact, you could have gone to CS5.5 and gotten CS6 for free, but that deal is dead.

     

    Adobe's upgrade policy has been in effect for many years. Three version back and that's it.

     

    Effective 2013 that policy changes to one version back. You are out of the upgrade loop and you have three choices.

     

    1. Don't do anything and live without the software.

    2. Buy a full CS6 license.

    3. Move to Creative Cloud.

     

     

    Bob

     
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  • Julia Schurman
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    2. Julia Schurman,
    Jun 2, 2012 9:58 AM   in reply to Julia Schurman
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    well, extremely disappointing but useful information..

    so what version of creative suite can i actually use on new system, like can i use CS5, i've seen

    good prices on that..or what about an impassioned plea to adobe for a deal of some kind.

     

    Any thoughts appreciated,

     

    Julia

     
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  • Bob Levine
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    3. Bob Levine,
    Jun 2, 2012 10:05 AM   in reply to Julia Schurman
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    Good deal? What kind of good deal? Like on eBay…home of the software pirates?

     

     

     

    You’re risking your money on anything other than an authorized reseller and finding anything but CS6 now will be a crap shoot.

     

     

     

    And no, you’re not going to get a deal from Adobe…they offered you one for years when CS3, CS4, CS5 and CS5.5 were released and you didn’t take advantage of it.

     

     

     

    My suggestion is to take advantage of Creative Cloud.

     

     

     

    Bob

     
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  • Julia Schurman
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    4. Julia Schurman,
    Jun 2, 2012 11:11 AM   in reply to Bob Levine
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    rats!but thanks...

    Julia

     
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  • Bob Levine
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    5. Bob Levine,
    Jun 2, 2012 12:41 PM   in reply to Julia Schurman
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    Just found this on Amazon: http://amzn.to/NtcDwj

     

    You might even still be eligible for a free upgrade to CS6 but I wouldn't count on it: http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-produ ct-announcement.html

     

    Bob

     
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  • Julia Schurman
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    6. Julia Schurman,
    Jun 3, 2012 4:39 AM   in reply to Bob Levine
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    thanks...

     
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  • bchaudha
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    7. bchaudha,
    Jun 9, 2012 11:39 AM   in reply to Julia Schurman
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    Hey Julia, plesae get in touch with me if you still facing issues, [phone number removed by admin] orbchaudha@adobe.com

     
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  • Julia Schurman
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    8. Julia Schurman,
    Jun 26, 2012 2:45 PM   in reply to Julia Schurman
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    okay, well i bought CS6 and now it will not install...i have tried this at the very least three times, download comes fine and then it will just not install,

    the warning is...checksum error and there are something like 472 errrors listed...i have spent about four to five hours screen sharing with adobe, in case

    i guess i am an idiot...but that guy is not getting it either...i have a case opened with adobe support portal and have not heard from them for over 24 hours...

    anyone out there had this experience?

     
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  • Bob Levine
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    9. Bob Levine,
    Jun 26, 2012 2:47 PM   in reply to Julia Schurman
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    System specs, please.

     

     

     

    Also, have you tried a new user account?

     

     

     

    Bob

     
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  • Manish-Sharma
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    10. Manish-Sharma,
    Jun 26, 2012 7:30 PM   in reply to Bob Levine
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    In addition to what Bob asked , may we have the case number as well.

     
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  • Julia Schurman
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    11. Julia Schurman,
    Jun 27, 2012 5:39 AM   in reply to Bob Levine
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    we tried installing it on both my account and root user account, neither worked..
    mac 10.7.3,

    Model Name:          iMac

      Model Identifier:          iMac12,1

      Processor Name:          Intel Core i5

      Processor Speed:          2.5 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          4 GB

      Boot ROM Version:          IM121.0047.B1F

      SMC Version (system):          1.71f22

     

    my case # is 0183337285

     
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  • Manish-Sharma
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    12. Manish-Sharma,
    Jun 27, 2012 6:36 AM   in reply to Julia Schurman
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    I checked the case note and found that initailly you had the Invalid checksum error , which was fixed from the Disk utility preferences after which your installation completed but Indesign , Photoshop didn't get install.

     

    Then you upgraded to Mac 10.7.4 and faced the error "Installer failed to initialize " while installation . I hope I am right till this point.

     

    Now you are getting this error and can't continue your installation.

     

    First , Restart your machine in "Safe mode" and then check,

              If incase this doesn't work then check from the new user account as Bob said earlier , there is a difference in root user and new user account (admin privileges)

     
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  • Julia Schurman
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    13. Julia Schurman,
    Jun 28, 2012 1:45 AM   in reply to Manish-Sharma
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    you're right up to a point, i can't get 10.7.4 to install either...

    the whole thing with the checksum error is still there ..

    sorry to say , but how do i restart machine in safe mode..

    and have been trying to install, solely from root user account..

    i can't try this til later, crazy schedule.

    but thanks for all advice

     
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  • bchaudha
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    14. bchaudha,
    Jun 28, 2012 8:23 AM   in reply to Manish-Sharma
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    Hey Manish, please can you email me (Staff, Adobe): bchaudha@adobe.com.

    This is not sale realted comment and it is only to help the Julia - "For Forum Admin"

     
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  • Manish-Sharma
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    15. Manish-Sharma,
    Jun 28, 2012 10:40 AM   in reply to Julia Schurman
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    If you are still facing the "Checksum error " then you can navigate to Disk Utility -->Preferences and then uncheck "Verify Checksum "

    Now check installing the software . If still you get the same error i.e. "Invalid Checksum" then download is corrupt and you have redownload the product.

     

    Now , If you don't get the Invalid checksum error , and you stuck at "Installer failed to initialize " then restart the machine in Safe Mode , check :- http://support.apple.com/kb/HT1455

    Check installing in the safe mode.

     

    Please update us !!!!

     
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