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"Unable to set maximum number of files to be opened." in CS6, on two computers

May 23, 2012 3:58 PM

Tags: #error #bug #cs6 #ignored #frustration

I continue to get this message on my CS6 Illustrator install, and it prevents the launch of the software

 

I know about this forum posting:

http://forums.adobe.com/message/4410279

 

But I am intentionally double posting as:

 

  • There has been nothing from an Adobe rep on this subject in a while.
  • The other post has "trial" in the heading and I don't want that to be a distraction from the issue.  This is happening on paid versions of the software.
  • I want to be clear that it is happening on two machines
  • Neither machine has ever had the SMART whiteboard software installed on it
  • Neither machine appear to have any of the terminal-accessible files that apparently effect this sort of thing
  • One of the two machines is essentially a clean OS install and only has Adobe & MS software on it
  • This problem happens intermitantly, sometimes showing up and sometimes not.  A restart is required to even have a chance of not experiencing the issue.

 

This problem needs a real solution from Adobe.

2440 Views   10 Replies   Latest reply: Alptekin Sanli, Sep 2, 2012 12:46 PM
 
Replies
  • ukely0n
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    1. ukely0n,
    May 27, 2012 6:39 PM   in reply to amcoWork
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    I've had the exact same problem. I'm running CS6 on a 2008 Macbook Pro, Mac OS X 10.7.4, haven't ever had SMART software installed. I've puchased a copy of Illustrator and am nearly unable to use it because of this issue.

     
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  • phillipgessert
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    2. phillipgessert,
    May 29, 2012 9:30 AM   in reply to amcoWork
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    I've also got this issue, having it now in fact, rebooting sometimes helps but rebooting every time I want to run Illustrator is definitely pretty sour!

     

    CS6 (Creative Cloud), OS X 10.7.4, 2010 iMac, no whiteboard software

     
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  • craigtvs
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    3. craigtvs,
    Jun 3, 2012 7:38 AM   in reply to amcoWork
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    I have the same issue. Brand new MBP. Everything current and to date. 

     
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  • cgbeige
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    4. cgbeige,
    Jun 6, 2012 12:15 PM   in reply to amcoWork
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    same here - OS X 10.7.4 2011 MBP 17"

     
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  • jazzoberoi
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    5. jazzoberoi,
    Jun 6, 2012 3:25 PM   in reply to amcoWork
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    edit the “launchd.conf” file which is located in /etc directory.

    1.) Go to finder

    2.) Go to the Go Menu at the top of the screen

    3.) Scroll to “Go to Folder…

    4.) When the pop-up box comes up, type /etc

    5.) locate the “launchd.conf” file, open it in TextEdit. The entry that is causing the problem is the “limit maxfiles” line. If you remove that line and restart your machine the problem will be fixed. If you remove the whole file, your SmartBoard preferences will be lost, apparently, but I didn’t verify this.

    6.) Restart your computer.

    Once you restart, Illustrator should launch without any problems.

     

    also if It gives issue while editing i had made a copy on the desktop and then deleted the copy  inside the ETC folder

    and it launched the illustrator and solved this issue

     

    let me know if it sloved yours

     

    Jatinder "Mohan"

     
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  • cgbeige
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    6. cgbeige,
    Jun 7, 2012 7:42 AM   in reply to jazzoberoi
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    I don't have a launchd.conf in my /etc folder.

     

    What's a SmartBoard?

     
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  • phillipgessert
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    7. phillipgessert,
    Jun 7, 2012 8:21 AM   in reply to jazzoberoi
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    I haven't got a launchd.conf either. It seems like a lot of users of certain software (like SmartBoard, for instance) have this issue—but it's definitely not limited to them. Unfortunate, because most of the fixes (like this one) are primarily pointed at those users!

     
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  • Alptekin Sanli
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    8. Alptekin Sanli,
    Jul 29, 2012 6:17 AM   in reply to phillipgessert
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    Here's my double post:

     

    I guess this is the most up-to-date thread on this problem; for what it's worth, here's my (strange) experience:

     

    AI was working fine on Mac OS X 10.7.4; after I upgraded to 10.8 ('clean install') I started getting the error. I tried everything suggested on the forums and Adobe's official help page, to no avail. I don't have any of the .conf files mentioned, and don't even know what 'SMART' is. (sudo-ing didn't work either; it wouldn't let me save anything?!)

     

    Then today everything just went back to normal. The only change I made with the computer in the meantime was to re-install Parallels Desktop 7, and perhaps 3 restarts. There was no change in AI's behavior after the first restart. After the second restart, AI would run for only one session—after I quit and wanted to come back, I got the error, again. Now, it's 'back to normal'.

     

    I'm not confident that things will stay this way, though. This isn't exactly a 'crash' either, so there's no report to send to Adobe. I guess the best we can do is to keep these threads alive.

     
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  • diegos77
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    9. diegos77,
    Sep 2, 2012 12:40 PM   in reply to Alptekin Sanli
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    This works for me !!!

    1 - Try deleting font database (I use Fontexplorer X Pro)

    2 - Stick to Firefox

     

    Good luck!!!

     
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  • Alptekin Sanli
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    10. Alptekin Sanli,
    Sep 2, 2012 12:46 PM   in reply to diegos77
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    The latest Illustrator update (16.0.1; I think it was released less than a week ago) fixed the problem for me.

     
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