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oflores 2012
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Problem charging my credit card. Charge appears on my bank but order still pending

May 15, 2012 9:00 PM

Tags: #creative_cloud #credit_card #credit

The issue is I cannot use the apps and I'm running late on my schedule.

 

Adobe website is the most difficult in the world to contact a sales rep and no chat is available pretty unbelivable for a company this big

 
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  • Currently Being Moderated
    May 15, 2012 9:50 PM   in reply to oflores 2012

    Hi Oscar,

     

    I tried to check the order status from our side and we found that there was a negative reply from your Credit Card Vendor.

     

    Please get this checked and place the order once again.

     

    Thanks

    Mandhir

     
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    May 15, 2012 11:41 PM   in reply to oflores 2012

    I have a similar problem - Adobe is not allowing the subscription purchase because it says the address can not be verified.  I've verified all my info, it's correct and the card works elsewhere without incident.  Adobe says the $1 pre-auth is failing, though it shows up every time on my financial institution's transaction history.

     

    Even more frustrating is that Adobe's site is discarding my order as soon as it gives me the error message.  No order number to follow up on, and so far no ability for anyone at Adobe to actually get this resolved (since I guess case numbers require order numbers).

     

    Please, Adobe, get your billing/support system fixed, or at least show some indication that this problem is being worked on.

     
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    May 16, 2012 12:05 AM   in reply to Trilo Byte

    Hi Trilo,

     

    I am gettiing this checked ad would need some time to look into it.

     

    Thanks

    Mandhir

     
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  • Currently Being Moderated
    May 16, 2012 9:26 PM   in reply to Trilo Byte

    Hi Trilo,

     

    You can try to reprder the Adobe DDM and i hope it should work now.

     

    Please let me know if you habe any more issues.

     

    Thanks

    Mandhir

     
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  • Currently Being Moderated
    Jun 3, 2012 2:11 PM   in reply to oflores 2012

    I am beyond pissed with Adobe ordering system. IT DOESN'T WORK! I have been trying since release day to get 5 Creative cloud subscriptions and believe it or not I still am unable to buy them. System says cannot verify credit card address. I have called every week , mulitple time per week and even Adobe sales people are confused by their own system. The credit card is fine and works everywhere else. My trials are running out in 3 days and i'm #%@!.

     

    Oflrores, how did you resolve your issue?

     

    Anybody from Adobe can help here?

     
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