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Abhay Sharma
Abhay Sharma
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Captivate 5 Disappears after Launch

Jun 3, 2012 5:55 PM

CaptivateProblem.png

Captivate 5 window Disappears at Launch

 

On Mac Captivate 5.01 the program launches and the menu items show at the top of the screen, also the 3 red-yellow-green circles show to close the program - BUT THE WHOLE INTERFACE IS MISSING.

 

I tried changing the Window>Workspace, and also tried restarting the program and the computer, but nothing will show me the main interface dialogs to work on my project!! What is happening?? Any suggestions?

 

Here is a screen snapshot of what I see - HELP!!!

424 Views   2 Replies   Latest reply: Abhay Sharma, Jun 4, 2012 5:42 AM
 
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  • RodWard
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    1. RodWard,
    Jun 3, 2012 9:11 PM   in reply to Abhay Sharma
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    Your Preferences folder may have become corrupted and needs to be deleted so that Captivate can restore it on next launch.

     

    Check the info at this link for the location of the folder you need to delete on a MAC: http://forums.adobe.com/message/3677780#3677780

     
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  • Abhay Sharma
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    2. Abhay Sharma,
    Jun 4, 2012 5:42 AM   in reply to Abhay Sharma
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    RodWard provided a correct answer that worked successfully. Many, many thanks. If anybody else has the same problem, here is a more complete description of the problem and the solution.

     

    Platform: Mac OS 10.7.4, Captivate 5 or Captivate 5.5

     

    Symptoms: After launch of the application, all the GUI disappears and only the top control bar and 3 colored circles are left. Sometimes trying some buttons can get the main GUI panels back, but it is hit and miss. Eventually, for me, nothing worked and there was no way to convince the main GUI panels to reappear.

     

    Solution: Close Captivate. Launch Terminal. Type "cd Library", then type "open ." Navigate to Preferences and find the folder "Adobe Captivate 5" or "Adobe Captivate 5.5". Rename this folder, I changed the name to "Adobe Captivate 5 Old". Now restart Captivate. Everything works perfectly.

     
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