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Jack Mayer
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windows>links missing

Jun 3, 2012 12:00 PM

Tags: #mac #indesign_cs5

I have opened my InDesign 5.5 for the first time (I am a long time CS3 InDesign user) and noticed that I have no access to my linked images. The menu item "Links" does not appear in my Windows menu. When I open the document using CS3's InDesign, the Links are there. I have uninstalled and reinstalled the program without any change to the problem. I am using MacOS 10.7.4. Additionally, the program (until I reinstalled it) continually told me it was missing certain plugins, which were clearly properly installed and activated. Even when I reinstalled the program I had to drag and drop several plugins to get them to be recognized. I am beginning to think CS5 InDesign does not play well with Lion.

1387 Views   18 Replies   Latest reply: Peter Spier, Jun 4, 2012 9:31 AM
 
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  • John Hawkinson
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    Jun 25, 2009
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    1. John Hawkinson,
    Jun 3, 2012 12:10 PM   in reply to Jack Mayer
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    CS5.5 works ok with Lion.

    This is usually a symptom of bad preferences, which are *not* cleared when you uninstall.

    See Troubleshooting 101: Replace, or "trash" your InDesign preferences.

    Alternatively, try a different user account as preferences are user-specific.

     
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  • Peter Spier
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    2. Peter Spier,
    Jun 3, 2012 12:19 PM   in reply to John Hawkinson
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    Forums are down for maintenance, so you may not get this for awhile, but rather than bad prefs this is more commonly a symptom of a workspace that doesn't include the command in the menu. Do you see a "show all commands" command at the bottom of the menu?

     
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  • Bob Levine
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    3. Bob Levine,
    Jun 3, 2012 12:23 PM   in reply to Peter Spier
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    Just to be clear…the actual entry would be Show All Menu Items.

     

     

     

    Bob

     
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  • Peter Spier
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    4. Peter Spier,
    Jun 3, 2012 12:29 PM   in reply to Bob Levine
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    Thanks, Bob.

     

    Since I ALWAYS have all commands showing that hasn't burned into my brain.

     
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  • Bob Levine
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    5. Bob Levine,
    Jun 3, 2012 1:06 PM   in reply to Peter Spier
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    I wasn’t sure, either. I turned a couple things off to make sure.

     

     

     

    Bob

     
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  • Jack Mayer
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    6. Jack Mayer,
    Jun 3, 2012 4:55 PM   in reply to Bob Levine
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    Thanks, Bob, but the Show All Menus menu item is grayed out under all workspaces other than "New in CS5.5." When I select it in that Workspace, nothing changes. The "Links" menu item under windows does not appear. I have taken other suggestions and trashes prefs--still no Links menu item. I guess I'll have to take it up with Adobe on Monday. Frustrating!

     
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  • John Hawkinson
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    Jun 25, 2009
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    7. John Hawkinson,
    Jun 3, 2012 4:56 PM   in reply to Jack Mayer
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    And a separate user account?

     
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  • Jack Mayer
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    8. Jack Mayer,
    Jun 3, 2012 5:35 PM   in reply to John Hawkinson
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    John:

     

    Do you mean a separate user account for the Mac or for ID? Not sure how to be a new user for ID. Also, why would ID treat a new user differently?

     
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  • John Hawkinson
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    Jun 25, 2009
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    9. John Hawkinson,
    Jun 3, 2012 5:40 PM   in reply to Jack Mayer
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    For the Mac.

    Because ID stores preferences and configurations in the user's Library directory, and there can be more problems than are removed by trashing the preferences, and there can be complex interdependencies. It's easy to test, so please try it!

     
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  • Jack Mayer
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    10. Jack Mayer,
    Jun 4, 2012 5:20 AM   in reply to John Hawkinson
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    Set up new usewr account on the Mac, opened ID as that user, NO change. Seems like I shouldn't have to jump through hoops to use software that, considering its astronomical cost, is supposed to work properly. I'll take this matter up with Adobe this morning. Thanks, anyway.

     
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  • Bob Levine
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    11. Bob Levine,
    Jun 4, 2012 5:32 AM   in reply to Jack Mayer
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    Astronomical?

     

    Have you fully patched CS5.5 to 7.5.3? Did you purchase it from an authorized reseller?

     

    Bob

     
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  • Peter Spier
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    12. Peter Spier,
    Jun 4, 2012 5:39 AM   in reply to Jack Mayer
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    The point of this exercise was to verify that the problem is, indeed, with InDesign, not some glitch in your user account that needs to be fixed there. Since behavior is the same for a new user, you've established that.

     

    I just did some experimenting here, and I was able to make ID behave as you describe, I think. Open the Extensions Manager (Help > Manage Extensions) and scroll down to LinksUI, which is the panel. Make sure it is enabled, then restart ID.

     
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  • Jack Mayer
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    13. Jack Mayer,
    Jun 4, 2012 6:03 AM   in reply to Bob Levine
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    Bob: Yes and purchased directly from Adobe.

     
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  • Jack Mayer
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    14. Jack Mayer,
    Jun 4, 2012 6:04 AM   in reply to Peter Spier
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    Peter: ALL my extensions are selected and enabled, and always have been.

     
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  • Bob Levine
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    15. Bob Levine,
    Jun 4, 2012 6:08 AM   in reply to Jack Mayer
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    Can you post screenshots, please.

     

     

     

    Bob

     
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  • Peter Spier
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    16. Peter Spier,
    Jun 4, 2012 6:10 AM   in reply to Jack Mayer
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    Jack Mayer wrote:

     

    ALL my extensions are selected and enabled, and always have been.

    OK. It was worth checking.

     

    Did you run the cleaner tool before reinstalling the last time? It certainly seems like you have an installation problem, and it would probably be a good idea to uninstall, run the cleaner (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), reboot, and try again.

     
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  • Jack Mayer
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    17. Jack Mayer,
    Jun 4, 2012 9:19 AM   in reply to Jack Mayer
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    Guys:

    Can't thank you enough for all your help.

     

    Went through the time-consuming process of Uninstalling/Reinstalling the entire CS5.5, and updated to 7.5.3 for ID. The "Links" menu command is now in place and appears to work properly. I am thinking that the problems (ID's was not the first) began when, to tidy up my Applications folder, I created an "Adobe CS5.5" folder and moved the individual CS5.5 folders into that new folder. Of course each App had to be told where its supporting files/folders now resided. I left the newly installed apps where they were installed and have learned a valuable lesson.

     
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  • Peter Spier
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    18. Peter Spier,
    Jun 4, 2012 9:31 AM   in reply to Jack Mayer
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    Perfectly OK to put the apps in a subfolder, AS LONG AS you tell the installer to do it during the installation. Unfortunatley the installer interface isn't terribly intuitive about how to do that. You need to clcik the little folder icon next to the name of the folder where the installer is telling you it is going to put things.

     
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