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kartoch
kartoch
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Connect Addin doesn't pass the "Loading Adobe Connect" on Ubuntu 11.10

Nov 24, 2011 12:29 AM

Tags: #firefox #linux #adobe_connect #addin #ubuntu #11.10

Hello,

 

I want to use the Connect Addin for linux in ubuntu 11.10. But the window just show the message "Loading Adobe Connect". I've tried multiple help on the forum (clean the cache of my navigator, global settings as always, etc...) but nothing work. How can i solve this problem ?

 

I would be also interested by a way to have interesting debug message from connectaddin.log, how can i set it to be more verbose ?

 

OS

  • ubuntu 11.10
  • gnome-shell
  • 32 bits

 

Navigator

  • Firefox 8.0 (but 7.0 does not work either)
  • I've cleaned the cache several times

 

Flash player

  • Shockwave Flash 11.1 r102
  • installed on /usr/share/ubufox/plugins/libflashplayer.so and /usr/lib/flashplugin-installer/libflashplayer.so (don't know which one is used)
  • global settings are all set as "always"

 

Connect

3793 Views   6 Replies   Latest reply: lanfranco33, Jun 4, 2012 12:26 AM
 
Replies
  • Heyward Drummond
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    1. Heyward Drummond,
    Nov 25, 2011 1:23 PM   in reply to kartoch
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    If you are seeing that loading continuously then it usually means that port 1935 is blocked. Port 80, 443, 1935 need to be open on the firwall for you to use Adobe Connect. On this same network, are you able to use Windows or Mac to connect just fine?

     

    Is there a firewall on the Linux PC that might have port 1935 blocked.

     

    There is a debug mode for the add-in but you need to call into Adobe Support and they can help you diagnose this.

     
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  • kartoch
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    2. kartoch,
    Nov 26, 2011 1:36 PM   in reply to Heyward Drummond
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    Hello,

     

    Thank you for your reply.

     

    Sadly still no luck: the connect addin window is still showing the "Loading Adobe Connect".

     

    • there is no firewall restriction, and other people can use addin on their computer using windows or Mac on the same network
    • i forgot to say in my first message that connect works fine in my navigator (without sharing screen of course) if I remove the connect addin application from my computer

     

    You mentionned the need to call Adobe Support, how can i contact them to have debug messages on ?

     

    Any other hints?

     

    Cheers,

     

    Julien.

     
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  • Heyward Drummond
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    3. Heyward Drummond,
    Nov 26, 2011 4:11 PM   in reply to kartoch
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    You will need to go the the Adobe Support page which will load based on your country:

     

    http://www.adobe.com/support/contact/

     
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  • prefec2
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    4. prefec2,
    Jan 20, 2012 2:13 AM   in reply to Heyward Drummond
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    Hello,

     

    ich have a similar problem in Ubunt 11.10 with Adobe Connect. I have the Adobe Connect Addon installed and I can see other people's screens without any trouble. Also we can use the whiteboard together. However, when I want to share my desktop, an additional "Loading adobe connect ..." window opens and after a few seconds the Adobe Connect main window collapses.

     

    There are no firewall issues. So it has to something else. So my question is: Julien, did you succed with your problem? Or does anybody have an idea how to solve that?

     

    If not I will contact the support.

     

    Greetz

       Reiner

     
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  • kartoch
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    5. kartoch,
    Jan 20, 2012 2:18 AM   in reply to prefec2
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    In my case it seems related to the bug #2697245 (http://kb2.adobe.com/cps/877/cpsid_87793.html) so no solution until they fix it.

     
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  • lanfranco33
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    6. lanfranco33,
    Jun 4, 2012 12:26 AM   in reply to kartoch
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    I have exactly the same problem occurring on ubuntu 12.04.

    The adobe connect diagnostic check suggest me to install only the add-in but after installed the linux 32bit version nothing change.

    What cab I do?

     
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