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Installation of Photoshop CS6 (Extended) on Case-Sensitive Drives

May 10, 2012 7:24 PM

Tags: #mac #cs6 #installation #case-sensitive

I understand that under the "system requirements" the Adobe website says that you can't install PS CS6 (Extended) on case-sensitive drives (I'm using a MacBook Pro, OS X v. 10.7.4).  This seems to have been the case at least since CS5.

 

I didn't see this, and I bought (quite excitedly) the update from CS PS5 (Extended) to PS6.  I had NO PROBLEM installing PS5 on this drive. 

 

Of course, as other users have indicated, the installer refuses to let you install on a case-sensitive drive (e.g., no options to install on another disk).  There is also no mention that CS6 must be installed on the boot drive.

 

Requiring installation on the boot drive has serious implications for those of us who require case-sensitive drives for other work; I don't want to have to reboot from another drive when I use PS, and switch back and forth -- that's simply foolish.

 

From my point of view (as a user, granted), this is lazy programming, and this needs to be fixed ASAP.  At least in my case, I have a $400 lump of software just taking up space, when I want to be up to my eyeballs enjoying PS6 in all it's glory.

 

Outside an Adobe fix, I don't see a solution to this problem.  If I wipe my drive, format it as not case-sensitive, then I lose functionality for other critical work.  Further, I'm not sure that the process of  wiping the drive, formating it as non case-sensitive, and restoring everything from TimeMachine would even work (since the backup material is coming from a case-senstive drive and trying to go to a drive that is not case-sensitive).

 

The REALLY frustrating part is that I've installed Photoshop 3, 4, and 5 (and from much, much further back) on case-sensitive disks -- all with no problems.  It's only now that the issue smacks me in the face.

 

There's got to be a work-around, if not a "real" solution.

 

Whatever help you might be able to offer would be greatly appreciated; details can be sent to cdretk at gmail dot com.

 

 

I have hope, and I thank you in advance.

 
Replies
  • Currently Being Moderated
    May 11, 2012 2:34 AM   in reply to cdre-tk

    This has been discussed ad nauseum, previously, in this forum. Look it up.

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
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    May 11, 2012 6:07 AM   in reply to cdre-tk

    When you say Photoshop 3, 4, 5, you do NOT mean CS3(Ps10), CS4, CS5, but the versions for Power PC, right?

    Those have been compiled with other tools than Apple's Xcode, and it seems that it is responsible for the issues.

     
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  • Currently Being Moderated
    May 11, 2012 9:35 AM   in reply to Pierre Courtejoie

    We keep working with Apple to resolve the tools issues, but it's 2 steps forward and 1 step back each time.

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
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    May 11, 2012 11:46 AM   in reply to cdre-tk

    Perhaps then, after all of the above is said and done, you can define your observation that "the installer refuses to let you install on a case-sensitive drive" a little better.  Maybe the specific error messages, logs, etc. will lead someone to be able to tell you what's wrong.

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
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    May 11, 2012 12:14 PM   in reply to cdre-tk

    Well, I guess then it's up to Chris or someone from Adobe to ask you for the specific log files that elucidate what's happened, since you don't think the drive is case-sensitive.

     

    Is there anything you've done that's special to the drive(s) on your MacBook?  Is any other drive case-sensitive?

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
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    May 11, 2012 2:55 PM   in reply to cdre-tk

    I don't even get a "Helpful" for suggesting it might be an issue with another drive?    LOL, don't worry about it, I'm just being a bit mischievous because it's the end of a long day.

     

    Glad to hear you got to the bottom of that. I suppose since Apple is case-insensitive by default (not to mention Windows being case-insensitive), having a case-sensitive drive does mean you're kind of out of the mainstream.

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
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    May 12, 2012 9:04 AM   in reply to cdre-tk

    I use Subversion in my business, where we develop on Windows machines.  I do have one engineer with an Apple, but he develops in a VMware virtual machine using Windows 7.  I'll have to ask him whether he ever retrieves files to his Mac outside the VM.

     

    In any case , I don't find case insensitivity an issue.  I don't know how that would map to Apple systems, but as long as you don't try to put two files in the same folder with the same name (using different case) I don't see it as a problem.

     

    I'm not arguing with you - if you need case sensitivity that's fine, but perhaps you might want to separate your server needs from your workstation, because like it or not, in today's world you're in the minority with case sensitivity enabled.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 4, 2012 2:58 AM   in reply to cdre-tk

    If not support Case-Sensitive, Bad Product Adobe Quality. No need sale

     

    Run Adobe on Parallels Desktop 7 *EPIC FAIL*

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
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    Jun 4, 2012 3:13 AM   in reply to DevZone.my

    Can you install all Apple software on case sensitive drives, including Logic pro, or FCPx?

     
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  • Currently Being Moderated
    Jun 4, 2012 3:18 AM   in reply to Pierre Courtejoie

    reverse engineering installer, install support Case Sensitive HFS+ (need gdb + hex editor)

     
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  • Currently Being Moderated
    Jun 4, 2012 3:55 AM   in reply to cdre-tk

    I realize this is a stale discussion but...

    cdre-tk wrote:

     

    ...In the past, when you wanted to install something on your Mac, you'd simply copy a folder to your Applications directory.

     

    As Photoshop (among other programs) has gotten more complicated, it's decided that it needs to install things in the various system directories...

    How old is your perception of "in the past"?. Program installers from the early 1990s  would drop stuff all over the system, especially in the Extensions folder.

     

     

    cdre-tk wrote:


    ...I don't know what Adobe needs to install there (since Photoshop is, after installation, available to all users), but that was the key...

    Photoshop may be available to all users but each user has their own preferences that need to be written to their own user space. The fact that you don't know about this may give good cause for you to learn about your system  prior to telling developers what they should do.

     

    Where should we send the bill for educating you about your system? 

     

    From what I've read from this discussion, your issue involved a case sensitive drive being used for your main user account, even though your system drive was case-insensitive. If you created a fresh account for Photoshop, that account would have appeared on that case-insensitive system drive. So all that you have accomplished is a basic installation on a case-insensitive drive, as recommended by Adobe. Your "SOLUTION" was doing what Adobe requires and it is what every other Photoshop user does.

     
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  • Currently Being Moderated
    Jun 4, 2012 4:00 AM   in reply to Marian Driscoll

    Installer not Case Sensitive, infringement of mac users rights

     
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  • Currently Being Moderated
    Jun 4, 2012 4:11 AM   in reply to DevZone.my

    DevZone.my wrote:

     

    Installer not Case Sensitive, infringement of mac users rights

    Can you spare a verb or at least post in your native language?

     

    This forum is not restricted to 140 characters. This forum does not present any technical obstacle for you to fully form your thoughts.

     
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  • Currently Being Moderated
    Jun 13, 2012 4:13 PM   in reply to cdre-tk

    I find it stunning that case sensitive drives are not supported.  They certainly were with CS5.  Is Apple backing away from the case sensitive, journaled partition - maybe backwards to something like DOS.  Hey - here's an idea how about 8.3 file names being required for CS7.

     

    I also loved the blame on the Apple tools.  I have a hard time believe XCode requires case insensitive drives.  Sounds more like developer error to me.  Adobe - how about you folks just cowboy up and fix this debacle? 

     

    Guess I'm staying on CS5.  What a pathetic effort.

     

    Erik

     
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  • Currently Being Moderated
    Jun 13, 2012 4:42 PM   in reply to erikarthur

    >> They certainly were with CS5.

     

    No, we have never been able to support case sensitive drives for installation.

     

    We keep trying to solve it, but the dev tools (from Apple) keep finding new ways to prevent it from working.

    Every cycle it's 2 steps forward, and 1 step back.

     
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  • Currently Being Moderated
    Jun 13, 2012 5:36 PM   in reply to erikarthur

    Awfully lazy developers Apple

     
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  • Currently Being Moderated
    Jun 14, 2012 10:22 AM   in reply to Chris Cox

    I do not see how this can be a big problem. I mean, this is ridiculous!

    Just simply use the correct cases. Please explain why i am wrong!

     
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  • Currently Being Moderated
    Jun 14, 2012 10:46 AM   in reply to Diogo123456

    We are trying to use the correct cases, but there are situations where the dev tools get things more than a little confused.

    We've been working with Apple on this for a long time.  We find a few problems, Apple eventually fixes those, then a few new problems appear in the dev tools which we have to find and document, then wait for the tools to be fixed, etc.

     
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  • Currently Being Moderated
    Jun 14, 2012 7:05 PM   in reply to cdre-tk

    Sorry I was having a bad day yesterday.  Karma sucks - I got to work today and someone went off on me the same way about computer software my group builds.  I thought of this thread and how I deserved it.

     

    It's not an issue of using cases or not in the installation path.  The part that sucks is I have to repartition my HDD to use CS6.  That's going to take a number of hours to backup, partition, and restore the data.  The installer won't run until I do this work.  Yuck.

     

    E

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
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    Jun 14, 2012 7:07 PM   in reply to erikarthur

    Sounds like a good excuse to buy that big new SSD you have been dreaming about.  You know you want it...

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 4:59 PM   in reply to Noel Carboni

    Quantum Computer only need

    and Quantum SSD (0-true / 1-false / quantum superposition 3) qubit

     
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  • Noel Carboni
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    Dec 23, 2006
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    Aug 15, 2012 5:11 PM   in reply to DevZone.my

    Hm, I wonder what would be the effect of simulating a Higgs Bozon on a Quantum Computer.

     

    Probably a black hole and the end of the universe.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 8:45 PM   in reply to Noel Carboni

    No, it would be both on and off at the same time and also in the lab and out of the lab.

     
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  • Currently Being Moderated
    Dec 30, 2013 9:25 AM   in reply to Chris Cox

    Chris:

      I'm not sure what you are doing wrong, but so far Adobe applications are the ONLY ones that I have a problem with.

     

    Currently I have

       Adwords Editor

       Audio Book Builder

      Chicken of the VNC

      Create

      Evernote

      Firefox

      Frostwire

      Transmission

      Google Drive

      Google Earth

      Google Sketchup

      Google Chrome

      Little Snitch

      Microsoft Messenger

      Microsoft Office 2003

      Microsoft Office 2011

      Nikon ViewNX

      Opera

      Openoffice

      Pacifist

      Photosweeper

      R-Studio

      Scrivener

      SeaMonkey

      Teamviewer

      TextWrangler

      Toast Titanium

      Transmission

      VirtualBox

      Wireshark

     

    NONE of these have an issue with case sensitive file systems. 

     

    Why does Adobe?

     
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  • Currently Being Moderated
    Dec 30, 2013 10:05 AM   in reply to System Thaumagurgist

    Because Apple's tools have issues with complex builds.

    We keep working on it, but it's always two steps forward and 3 steps back with the build tools.

     
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  • Currently Being Moderated
    Dec 30, 2013 10:07 AM   in reply to System Thaumagurgist

    For me this was user error in that I didn't understand what case sensitive meant.  Case senstive is allow files with different capitalization patterns to exist on the HDD as different files.  myFile and MyFile and myfile would be three different files.  On a case insensitive file system there can only be one myfile file in a directory.  Capitialization in the name is not considered so you can't have the myFile and MyFile files in the same directory.

     

    Yeah that's what unix does but it's kind of a nightmare for the common user and now I can see why Adobe wouldn't want to support that option.  I ended up backing up my system and reformatting to make the HDD case insensitive which is how it comes from Apple.  Apple could certainly be more clear in the description of the various file systems and maybe even hide case sensitive under an advanced option.

     

    Maybe not news to you and I'm sure it's not what you want to deal with but that's the deal.  Sorry.  E

     
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  • Currently Being Moderated
    Dec 30, 2013 9:22 PM   in reply to erikarthur

    Whether it is Apple or Adobe's work flow isn't the issue.  Between the two

    of them, if they are going to support both naming variants, then at both

    Adobe and Apple:

     

    1.  You MUST use the same case file names.  (E.g. FrameWorks and not

    Frameworks) EVERY time.  And refer to them in your programs and

    configuration files the same way EVERY time.

     

    2.  You may NOT in your development code use different but case invariant

    file names for different files.

     

    3.  Your libraries must do the Right Thing.

     

    What gets me is that few others seem to have this problem.  Perhaps Adobe

    needs to abandon Apple development software, and roll their own outside the

    standard system libaries.

     

    Further searching shows that it is not a problem unique to Adobe.  The

    games BeJeweled, and BZFlag have this issue, as does the Steam game support

    systems.

     

    In every case I've run down to date, it has been a violation of #1.

     

    Now there are workarounds:  A script that creates appropriate symlinks on

    case sensitive file systems would be fairly easy.   It would impose some

    minor amount of extra overhead.

     

    I bought a copy of Adobe Creative Suite.  I returned it unopened.  You lost

    a sale.  Furthermore, until it is fixed, I will mention this at every

    opportuity as an exampled of a combination of sloppy workmanship, and

    customer indifference on the part of Adobe.

     

    Tell your bosses, Chris, they need to fix this.

     

     

     

    Respectfully,

     

    Sherwood of Sherwood's Forests

     
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