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Creative Suites Windows

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Where is my upgrade to CS6

May 27, 2012 2:11 AM

Tags: #install #license #upgrade #cs6

I have submitted a case for upgrade on 5/10 and again on 5/20 I still don't have an answer or any notification from Adobe, I've got a case number which says I would hear in 1-3 days.

I chatted with Subharada (Bangalor?) she couldn't even find my account! I can't find anyone or any link to talk to anyone who cares? I got an idea: Why don't you bring back customer support back to the USA where customer service used to work?

I have a case# and a copy of the pitiful account of my 'chat' with Subha. if your interested let me know. And please email me something about when I will get my upgrade, pleeeeeaaz.

Your good customer Dbellas

539 Views 3 Replies Latest reply: Bob Levine, Jun 4, 2012 5:15 AM

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1. Mylenium,

May 27, 2012 4:52 AM in reply to Dbellas

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Wait until the Memorial Day weekend is over, then get in touch again. If you have a case number, post it in teh Download, Install and Setup forum and someone there might look into the matter.

Mylenium

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2. Dbellas,

Jun 3, 2012 11:57 PM in reply to Mylenium

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Mylenilum,
It is now 6/3 and I have no notice from Acobe about my pre announce upgrade to CS6 Master Suite. I bot 5.5 and registered it is confimed in My Adobe Products with the correct S/N. I have a case number from 5/22 # 0208421282 but have had no mail from Adobe. Whaat are theey dooing, trying to drive me crazy?

Daniel Bellas
Consultant/Design Artist
Phone and privâtes email avalable upon request.

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3. Bob Levine,

Jun 4, 2012 5:15 AM in reply to Dbellas

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Call Adobe. There's nothing anyone here can do, unfortunately.

Bob

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