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Digital Negative (DNG)

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DNG Converter Not Recognizing .CR2 Files

Dec 28, 2010 6:17 PM

I have a new Canon EOS 5D Mark II and CS3, so I cannot view the CR2 files from the 5D in Bridge in their native format. I read all the posts and upgraded to ACR 4.6, then upgraded the camera profiles to those in the ACR 5.2 package (the one that includes the 5D Mark II).

I then read that I need the DNG Converter to generate DNG files from the CR2 files, so I have installed DNG 6.3.

Problem now is that the DNG Converter will not recognize any CR2 files on my machine, neither the new 5D Mark II CR2 files of my old Rebel CR2 files. When I navigate to a folder containing CR2 files with DNG it says "No images have been selected" in the "Select images to convert" section of the GUI.

I have no idea what to do, I need to get the DNG Converter working to view the files from my new camera in Bridge. Help!

13888 Views 22 Replies Latest reply: Gipple, Dec 5, 2012 8:57 AM

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1. Tai Lao,

Dec 28, 2010 9:35 PM in reply to Pink Lemon

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Make sure you are using version 6.3 of the DNG Converter, not an earlier one. It's not tied at all to your version of ACR.

If you happen to be on a Mac, you should note that the DNG Converter does not work on individual files but on folders if you navigate from within the Converter itself.

Alternatively, you can drop the icon of the files onto the DNG Converter application icon in the Dock.

Knowing more about your setup would help.

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2. Pink Lemon,

Dec 29, 2010 6:49 AM in reply to Tai Lao

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I am running Windows Vista and yes I do have the latest version (6.3) of DNG Converter.

When I select a folder containing CR2 files in step one of the DNG Converter the "Convert" button at the bottom of the DNG Converter GUI remains greyed-out. Even though I know the folder contains valid CR2 files the "Convert" button will not become active, regardless of which folder I choose.

Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"? I'd like to try this but not sure what you mean by "in the dock"...

Thanks for your response, hopefully we can get this sorted out !

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3. Tai Lao,

Dec 29, 2010 10:14 AM in reply to Pink Lemon

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Pink Lemon wrote:

…Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"? I'd like to try this but not sure what you mean by "in the dock"…

Your ignorance is justified, as Windows doesn't have a Dock. It's a Macintosh feature.

In Windows I guess you'd achieve the same by dragging and dropping the icon(s) of the DNG file(s) onto the application icon or a shortcut thereof that you place in a convenient place.

____________
Wo Tai Lao Le
我太老了

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4. Pink Lemon,

Dec 29, 2010 3:37 PM in reply to Tai Lao

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So still stuck... Is there anyone from Adobe that can explain or hazard a guess as to why my DNG Converter will not convert any CR2 files? If it is a single executable file as advertised, I can't imagine why it wouldn't work... Help!

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5. MadManChan2000,

Dec 30, 2010 7:38 AM in reply to Pink Lemon

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Hello, does your directory have any unusual characters (e.g., unusual punctuation)? Or are you possibly selecting a path on a network drive? I am wondering if these could be preventing DNG Converter from recognizing your selected directory/path properly.

Once you have selected the path, the name of the path should appear to the immediate right of the "Select Folder..." button in Step 1. Only then will the "Convert" button at the bottom become active.

If the text to the immediate right of the "Select Folder..." button continues to read "No images have been selected", then either there are no recognized images in the selected folder, or there is something wrong with the folder (or entire path) itself.

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6. Pink Lemon,

Dec 30, 2010 7:36 PM in reply to MadManChan2000

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MadManChan,

Thanks very much, that's very helpful... I can get images converting now but only if the CR2 files are located in C:\ and only if the location to save the files is also C:\. If I choose any other folder as the source or destination folder the 'convert' button stays greyed out. I even tried creating a folder C:\DNG\ (even Windows 3.1 wouldn't have had a problem with that !) and it still won't work. If I try to select C:\DNG\ (or any other folder on C:\) the 'No images have been selected' text remains and the convert button stays greyed out.

So the short of it is that I can now convert and view the DNG files in Bridge CS3. But I'd really like to figure out the DNG Converter quirks so I don't have to operate in C:\ and thus run the DNG Converter as administrator every time I use it.

Any ideas?

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7. Ceeman,

Jan 2, 2011 4:25 AM in reply to Pink Lemon

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Hi Pink Lemon,

I found this thread when I experienced "about" the same problem. If I click the <Select Folder>, and browse to a folder that contains .CR2 files from my Canon EOS-60D, the DNG Converter 6.3 proudly declares, "No items match your search".

Then, I tried to drag a .CR2 file from Windows Exploder onto the DNG Converter shortcut-icon on my desktop, and it worked! I can also drag multiple selected files from within a directory, or a complete directory there, and it works. (I can NOT drag files onto the DNG Conv itself, just onto the shortcut icon)

I have Win7/32 and a funny thing is,that when I tested DNG Conv 6.3 on my old PC which runs Win XP/SP3, the <Select Folder> function worked without a hitch. I could even browse the very same CR2 folders on my Win 7 PC, over Wi-Fi, and it worked OK on XP.

So, the problem with Adobe's DNG Converter 6.3 (and new Canon .CR2's) seems to be OS dependent. It looks like it doesn't work correctly on Vista or Win 7.
Check if the drag system works OK on Vista, as on Win 7.

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8. Pink Lemon,

Jan 2, 2011 11:59 AM in reply to Ceeman

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Thanks, this actually worked for me too (I have Vista on my machine). Still frustrating that the converter doesn't work as designed, but now at least I don't have to work in C:\ all the time and run DNG Converter as an administrator.

If anyone from Adobe is reading this can you please fix the OS-dependencies in the next release?!

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9. lizmint,

Aug 16, 2011 1:15 AM in reply to Ceeman

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Thanks - I had exactly the same problem with version 6.4. I've spent all morning trying to solve it, then found your post, and thankfully dragging to the desktop icon worked (I'm running Windows 7).

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10. granville2r,

Sep 7, 2011 3:13 PM in reply to lizmint

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I am glad I have found this thread, I have wasted hours in the last few evenings trying to sort out this problem.

I have been using DNG converter 5.4 for two years to convert Canon G10 raw files without any problem. I switched to version 6.4 to convert Panasonic G2 raw files and have had little sucess. It worked once on the folder I set up for my first panasonic shoot. I have had no sucess for subsequent shoots in other folders. When I open the converter it has that original folder selected and I can make further conversions on the raw files in that folder but it cannot find raw files in any other folder. Not for the thousands of G10 files which I have converted or even the files in my first G2 folder if I move away from it and come back to it.

I am using Vista. I have notice something else that is unusual, Vista does not see the converter as a programme, it cannot uninstal it in the control panel.

Granville

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11. JimHess-h1lFU3,

Sep 7, 2011 3:22 PM in reply to granville2r

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There is no uninstall routine for the DNG converter. There are no extra files or registry entries. If you want to get rid of the DNG converter, simply delete it. It is not something strange with Vista.

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12. granville2r,

Sep 7, 2011 3:59 PM in reply to JimHess-h1lFU3

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Thanks I have deleted v 6.4 and gone back to v 5.4 which will convert the Canon G10 raw files, but not the Panasonic G2 files. V 5.4 is also not visible in contol panel so I must have deleted it rather than uninstalled it.

Granville

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13. granville2r,

Sep 7, 2011 4:10 PM in reply to MadManChan2000

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Version 6.3 and 6.4 do not regonise raw files in folder that version 5.4 does and the convert button remains geyed out. I have removed version 6.4 and installed 5.4. it finds files for conversion where 6.4 does not, hovever it is unable to convert the Panasonic G2 file.

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14. dakovo,

Sep 10, 2011 8:39 AM in reply to Pink Lemon

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Exact same issue here. Downloaded and used the 6.2 version back in July without a hitch for converting 60D CR2 files. Now after installing the latest release, the CONVERT box is grayed out. Will reinstall the 6.2 version and see what happens. Looks like a bug.

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15. dakovo,

Sep 10, 2011 8:45 AM in reply to dakovo

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Definately a bug. 6.2 works!

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16. granville2r,

Sep 10, 2011 11:49 AM in reply to dakovo

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Thanks for that, I had tried 6.3 but not 6.2. It does the files from my new camera and works for me.

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17. Rollin Hill,

Sep 10, 2011 1:51 PM in reply to Pink Lemon

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I just tried V6.4.0.139 and it would not recognize .CR2 files. I found V6.2 and installed it instead and it does work. Definitely something wrong in 6.4.

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18. VincenzoLunardi,

Sep 27, 2011 2:26 AM in reply to Pink Lemon

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Thought I'd add my twopence worth here as it's close to my heart and may help.
When I upgraded from a 5D to 5Dii, the DNG was my only option at the time. Slow, not very intuitive to good workflows, but it worked.
I also used a Lumix G10 which also used DNG to do the conversions, all OK.
But upgrading to a G3, now came the grief, and still no DNG upgrade to date.
With the G3 came a free copy of Lightroom 3.2 which quickly upgraded to 3.4, OK now for CR2 files but still won't read G3 RAWs.

Then I found this thread:
http://forums.adobe.com/message/3937512#3937512

This gives a link to Lightroom and CameraRaw that sees G3 RAWs which will help some of people.
http://blogs.adobe.com/lightroomjournal/2011/08/lightroom-3-5-and-came ra-raw-6-5-available-on-adobe-labs.html

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19. granville2r,

Sep 27, 2011 11:47 AM in reply to VincenzoLunardi

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The G2 I bought had the Lightroom offer. I have claimed it but it has not arrived yet, there is still a couple of weeks to run before the delivery deadline. I should be OK when it does

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20. VincenzoLunardi,

Sep 27, 2011 3:21 PM in reply to granville2r

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I don't think the G2 has the same problems of the G3, it uses an older RAW version, so Lightroom 3.2 or the 3.4 update should work fine.

I got my 5 year warranty certificate after 2 months but had to chase up the software, sent an email to:

lumixcameras@eu.panasonic.com

It then arrived within a few days, amazing that innit.

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21. ac-photo,

Jun 4, 2012 5:49 AM in reply to Rollin Hill

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Same problem with Canon 5D3, CS6, ACR 7.1, and the last version of DNG.
Doesn't see my CR2 files !
Adobe doesnt' see the problem lol

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22. Gipple,

Dec 5, 2012 8:57 AM in reply to ac-photo

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For you Vista users this worked for me:

Move the adobe converter program (the .exe) into the folder of your CR2 files and then run it.

I tried several versions of the conversion program and like many posts above the options were greyed out or the CR2 files were not recognized but this worked.

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