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9kstone
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Edu Verification not accepted

Jun 5, 2012 8:00 AM

Hi, I recently bought the Lightroom 4 Education version and tried to register today. Later on I was told that the level of my school where I teach (public music school) did not fit the requirements for the Education discount. In the past I ordered different software and never had that problem. What bothers me the most is that there is no possibility to respond to the email (noreply).

So what can I do now? Is there an upgrade or do I have to sell the product (allthough it sais that student and teacher editions cannot be sold...). Thanks. Martin

 
Replies
  • Currently Being Moderated
    Jun 5, 2012 8:14 AM   in reply to 9kstone

    Hi Sir,

     

    I ahve forwarded your query to the cuoncerned team and they will look into it.

     

    Thanks

    Mandhir

     
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  • Currently Being Moderated
    Jun 5, 2012 8:16 AM   in reply to 9kstone

    This is a User to User forum, which by definition is limited in what advise it can give. Therefore, my recommendation is to contact Adobe Customer Services, I'm sure they'll be able to offer help.

     

    Edit: looks like Mandhir is on top of things for you.

     
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  • Currently Being Moderated
    Jun 5, 2012 8:24 AM   in reply to 9kstone

    Hi Martin,

     

    Could you please provide me your email address or any ticket or the case number or your phone number to contact you so that we can check further.

     
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  • Currently Being Moderated
    Jun 6, 2012 6:53 AM   in reply to 9kstone

    Hi Martin,

     

    I am taking care of this case. Please check your email.

     
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