If you are removing Creative Suite software from you computer and installing it on another computer, you'll need to deactivate the software. Remember that you must first deactivate your software before you uninstall it on one computer and install it on another. Unistalling does not deactivate your Adobe software automatically.
Note: Lightroom does not have an activate/deactivate option.
To deactivate the software from your computer:
For troubleshooting information related to Adobe activation and deactivation, see Activation, Deactivation | Adobe Products.
This document contains information on common questions related to activation and deactivation such as:
- Uninstalled the software without deactivating it.
- No access to previous computer : Lost, Stolen, and crashed computers.
- Deactivation option is disabled.
- Options to contact Customer support. The page is Chat enabled. You will be able to chat with a person as soon as a tech support person is available.
I sold my old laptop after removing all programs and files. But I did not know I had to deactivate my Dreamweaver Cs$. How can I solve this issue, I cannot install it in my new computer. Cause it says is already on two, and I don't even have it anymore.
Thank you, this was very helpful. I did discover that the 'deactivate' option was not available until I opened an actual document. I started Acrobat Reader Pro X and selected 'Help' on the menu bar but noticed that the 'deactivate' menu item was disabled. So, I selected or opened one of my recent reader files. After the file opened, I selected the 'help' category on the menu bar, again. This time the 'Activate' item was available. As you posted, It asked me if I wanted to do this temporarily or permanently. Thanks again . I need to transfer applications and files to a newer laptop.
I've reached my 2-computer limit for my Acrobat X Pro - but both of the computers it was installed on are dead. The first was a desktop that died last year. The other was my laptop that died a few weeks ago, but I was able to move the hard drive to a new (actually a used) similar laptop. Now I get the message that I have reached my limit & can't do another install, yet neither of my other installs is in use OR able to be deactivated by any means that I know of. Any ideas on what I can do???
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I deactived a version of photoshop on a computer that no longer works and have been using Photoshop on my newer desktop for several years (just one copy). I have just purchased a new laptop and it says that I have two copies already. How can I use my second copy on my new laptop.
I lost an HD on my 21.5" iMac which finally resulted in Apple replacing the computeer so one cc of CS6 went down with that HD. I then bought a 27" with the 1GB graphic card and put 16GB mem in it. But I get thethe "deactivate" pop up and I only have it installed on thhis and my Macbook.
could you help please?? I have had enough grief with the last couple of weeks downtime.
You will be unable to deactivate remotely. If you end up running into this difficulty then I would recommend contacting our support team. We can evaluate your previous activations and override as needed.
I had a loaner computer that wasn't deactivated when I returned it. iTunes has a method of deactivating all computers virtually. I didn't see that option here. I'm going to send an email to Adobe.
iTunes is basically reseting your activations. Our support teams can accomplish the same task for you as well. I would recommend going to Adobe.com and selecting Help>Contact Us. Once you choose the applicable options for your application you will be able to locate the support options available for your region.
And what do we do if your deactivation servers are "down"? I've tired to do Help > Deactivate for the last day and it keeps saying:
I've done this 10 times before and I can connect up to Adobe Updates, so I can connect to Adobe, but I just keep getting this error message. I can hit retry and it takes a few minutes but still comes back to the same error message. I don't have any proxy's, or firewalls. Chat said I should contact support, but... he was support, wasn't he?
It is likely you have a software firewall issue or need to modify your host file. The activation servers have not been down recently. Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/content/help/en/x-productkb/policy-pricing/acti vation-network-issues.html for steps on how you can resolve this difficulty.
I have recently successfully moved my activation to a new SSD drive in my computer (CS5.5 Design Premium and Lightroom 3). However, I have suffered a catastrophic failure of the drive, and cannot access any of the data on it. How can I deactivate the software to rebuild on another hard disk?
I just contacted support via chat because my system motherboard was replaced (and I cannot deactivate that device).
The chat rep made me wait 5 minutes before he/she wrote that support could not deactivate subscription devices and that I would have to do it myself. He offered to send me a link to the online support pages (where I found the instructions to contact Support).
This is just awful. I guess I will have to cancel my subscription.
I am fairly confused about this activation.
After the new motherboard was installed, the first Adobe product I ran asked me to sign in to activate the subscription. I did, and everything seemed okay.
Then, maybe after a reboot, Acrobat asked to be activated. I signed in and was told that I had exceeded the subscription activation number. That's when i started looking for support.
Other Adobe products kept working.
Now I can start Acrobat XI Pro without any problems or getting any messages.
If you did something, thanks! If you didn't do anything, then this whole activation process remains a mystery, but I am up and happy... but wary.
If you receive a message that you have exceeded your amount of allowable activations then please contact our support team. Please try installing prior to contacting them though as they will not be able to assist you unless the software is installed and you are receiving an activation error.
I purchased a new MacBook Pro Retina and moved the CS5.5 to my new Retina. The previous MBP was completely erased.
Trying to put CS5.5 on a 2nd Mac and it says I cannot due to the 2nd MBP is using the license.
Any suggestions as to how get to use CS5 on my second home family Mac?
Thx Much and Merry Christmas
Hello. I have an Adoble Photoshop Element 8.0
I recently sent my old laptop to my grandmother and i forgot to deactive it. Is there any possible way to deactivate it from my account or something?
hi- do you have to choose deactivate permanently? I am pretty confused about this whole thing with 2 computers- i want to use cs5.5 on my imac and macbook pro but I guess that is really not possible. thanks-