Skip navigation
Currently Being Moderated

cant sign up to creative cloud

Jun 5, 2012 1:36 PM

it wont take payment, this credit card works everywhere else with the same details..

 

also at adobe.com I cant sign in, I have to go acrobat.com to sign in, what's up with that?

 

and I tried changing region to UK while in the forum.. page cant be displayed?

 
Replies
  • Currently Being Moderated
    Jun 5, 2012 1:57 PM   in reply to mike-squidinc

    If you're using safari try another browser, I had a semilar problem today

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 5, 2012 2:02 PM   in reply to mike-squidinc

    I am on  mac, and now Firefox is working,.... so, wait a while and try again,... and hope they will fix this soon

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 13, 2012 9:05 PM   in reply to mike-squidinc

    I'm in the same boat Mike, been trying to give Adobe money for weeks now. Eventually got a helpful guy in telesales who said he'd help, but never called back. It's really bizarre that we're trying our best to give them money but they won't take it!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 20, 2012 11:43 AM   in reply to mike-squidinc

    @mike-squidinc and @lowwhistler - Please email me your Adobe ID at kenrice@adobe.com. We will investigate and get the problem resolved.

     

    UPDATE

    Issue was resolved for both customers.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 28, 2012 2:55 PM   in reply to Ken G. Rice

    No it wasn't. I still don't have access, and worse still, the trial has now expired, so I can't even use CS6 now. Love to move to another vendor, but of course we can't can we...

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 28, 2012 3:04 PM   in reply to lowwhistler

    works for me now, hope they get it sorted for you soon whistler

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 28, 2012 3:05 PM   in reply to mike-squid

    Glad to hear there's hope

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 28, 2012 3:29 PM   in reply to lowwhistler

    @lowwhistler - My apologies. A lot of people have emailed me directly and I believed the issue was resolved for you. Please email me your Adobe ID and include your handle 'lowwhistler' so that I know for sure it is you. Will work to resolve the issue quickly.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2012 3:27 PM   in reply to Ken G. Rice

    And good to your word, it is now indeed resolved. Thanks Ken

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)