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PlumLyon
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Acrobat x pro "license agreement" bug on opening

Jun 6, 2012 5:52 AM

Tags: #acrobat #x #pro #screen #menu #loop #cs6 #end_user_license_agreement

Hi I hope you can help find out how to get rid of this problem, it is urgent that I have access to acrobat documents for my work which is very busy at the moment.

 

I downloaded and installed Acrobat X Pro as part of the CS6 Design & Web package purchased in May 2012. 

 

Since that time I cannot open any PDF, because an endless loop occurs with a license agreement screen that kicks in every 20 seconds.  It is impossible to open any document or create one, because the licence agreement screen requests that I accept or quit, and then pops up again and again and will only stop if I select "quit", which quits the entire application. 

 

I tried uninstalling the software to install it again, but the following error screen pops up:

 

"The accplication selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."

 

I have activated the CS6 Suite with my valid registration number and have already run several of the sortwares already.

 

Please help because without this software (my old pdf viewer has seemed to dissapear) I cannot work! 

 

Thank you.

1844 Views   3 Replies   Latest reply: Arpit Kapoor, Jul 5, 2012 2:01 AM
 
Replies
  • Manish-Sharma
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    1. Manish-Sharma,
    Jun 6, 2012 6:01 AM   in reply to PlumLyon
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    Go to Mac HD/Applications/Utilities/Adobe Installers and locate the Acrobat X pro uninstaller.

     

    Uninstall the Acrobat X and re-intall using CS6 installer.

     
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  • StiligeCecilie
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    2. StiligeCecilie,
    Jul 5, 2012 1:21 AM   in reply to Manish-Sharma
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    How to I install Acrobat X Pro again using the CS6 installer? I have now uninstalled my Acrobat X Pro using windows installer, but I can't find it in the Adobe Download Assistant. I have a serial for CS6 Master Collection, but that serial does not work on a single Acrobat X Pro installation! What do I do?

     
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  • Arpit Kapoor
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    3. Arpit Kapoor,
    Jul 5, 2012 2:01 AM   in reply to StiligeCecilie
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    MC CS6 serial key will not work on Acrobat X Pro point product. You need to download and install the entire MC CS6 and then install Acrobat X Pro from that using the same MC CS6 serial key. It should work then.

     
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