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Clint Porter
Clint Porter
Currently Being Moderated

After Effects CS6 catastrophically freezes Mac Pro / Quadro 4000

Jun 6, 2012 8:29 AM

Starting late yesterday, my system catastrophically freezes shortly after I start moving things around in an AE comp. Additionally, Photoshop CS6 did the same thing to my system this morning when I was using the Marquee tool. I've been using CS6 Production Premium for the past 3 weeks or so, with almost zero problems in any of the apps until yesterday.

 

When it freezes, one screen goes black (the main one, powered by an Quadro 4000), and the other is totally stuck on whatever it was showing until I hold in the Power button and shut it down. I have a feeling it could have something to do with the Quadro card. I hope it doesn't, because I'm using the raytracing engine in AE.

 

I registered CS6 Production Premium midday yesterday. I wonder if this could be related, since AE ties in several third party pieces of softwarelike Mocha AE (which I opened) after registering CS6. I have not made any other software/hardware changes over the last few days.

 

Coming off a clean Lion install, everything has been incredibly fast and stable until now. I wondered if it could have to do with the disk cache because I was doing a ton of rotobrushing, 3D tracking and precomped raytracing leading up to this, but it's happened now in Photoshop too. (My disk cache is set up on my fibre RAID)

 

The crashing in AE is not specific to my project, even though it started on a CS6 project that's gotten very, very complex. I can open it create a new project, throw a solid in, and start messing around with it and within a minute it crashes the Mac.

 

Anybody seen anything like this? I'll try unplugging my Quadro next and see if it still happens.

 

Hardware:

 

Mac Pro 4,1 (2009)

Two Apple LED 24" displays

NVidia Quadro 4000 (First slot, 1st display)

NVidia GT120 (second slot, 2nd display, stock Apple card)

2 x Apple Xserve fibre RAID-5 (3.5TB each)

24GB RAM (6x4GB in slots 1-3 and 5-7 as recommended for MP 4,1)

 

Software:

 

Clean install of 10.7 Lion (I did this 3 weeks ago in prep for CS6), updated through 10.7.4

CS6 Production Premium (with x.0.1 updates)

I don't have the Mac up in front of me right now to list the NVidia and CUDA drivers, but I installed them fresh from the web three weeks ago, and I checked for updates yesterday.

10723 Views   9 Replies   Latest reply: Oostenburgermiddenstraat, Jul 3, 2012 12:50 PM
 
Replies
  • Clint Porter
    Currently Being Moderated
    1. Clint Porter,
    Jun 6, 2012 9:01 AM   in reply to Clint Porter
    Report

    CUDA driver is 4.2.7. GPU driver is 7.18.18 270.05.25f01

    Also have a Blackmagic Intensity Pro installed with latest drivers, which I've disabled in AE.

     

    Does anyone know how to read this? It's the crash report Apple generated when I start back up.

     

    Interval Since Last Panic Report:  373 sec

    Panics Since Last Report:          4

    Anonymous UUID:                    9107CFF3-5154-4330-AA90-DF5FEB038DDF

     

    Wed Jun  6 08:58:25 2012

    Machine-check capabilities (cpu 14) 0x0000000000001c09:

    family: 6 model: 26 stepping: 5 microcode: 17

    Intel(R) Xeon(R) CPU           X5570  @ 2.93GHz

    9 error-reporting banks

    threshold-based error status present

    extended corrected memory error handling present

    Machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x0000000000000800 invalid

    IA32_MC1_STATUS(0x405): 0x0000000000000800 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid

    IA32_MC5_STATUS(0x415): 0x0000000000000000 invalid

    IA32_MC6_STATUS(0x419): 0x0000000000000000 invalid

    IA32_MC7_STATUS(0x41d): 0x0000000000000000 invalid

    Package 1 logged:

    IA32_MC8_STATUS(0x421): 0x0000000000000000 invalid

    Package 0 logged:

    IA32_MC8_STATUS(0x421): 0x0000000000000000 invalid

    panic(cpu 14 caller 0xffffff80002c4d65): "Machine Check at 0xffffff7f822e0d7a, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff82a0ed5090, CR3: 0x000000001428f000, CR4: 0x0000000000000660\n" "RAX: 0x0000000000000001, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff82a62cb3c0, RBP: 0xffffff82a62cb3f0, RSI: 0x0000000000000006, RDI: 0xffffff802fe20c00\n" "R8:  0xffffff802fc55800, R9:  0xffffff82b03c5000, R10: 0xffffff826faf30b0, R11: 0x00000000000004b0\n" "R12: 0x0000000000000148, R13: 0xffffff802fb265c0, R14: 0xffffff802fc55800, R15: 0x0000000000000001\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f822e0d7a, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-1699.26.8/osfmk/i386/trap_ native.c:278

    Backtrace (CPU 14), Frame : Return Address

    0xffffff82a642bec0 : 0xffffff8000220792

    0xffffff82a642bf40 : 0xffffff80002c4d65

    0xffffff82a642c0a0 : 0xffffff80002daa9f

    0xffffff82a62cb3f0 : 0xffffff7f822d82a5

    0xffffff82a62cb4c0 : 0xffffff7f822d9d9c

    0xffffff82a62cb570 : 0xffffff80002c63b2

    0xffffff82a62cb590 : 0xffffff800022d375

    0xffffff82a62cb5d0 : 0xffffff800022e060

    0xffffff82a62cb630 : 0xffffff800022f413

    0xffffff82a62cb690 : 0xffffff7f81aa1af1

    0xffffff82a62cb6e0 : 0xffffff7f81ac1241

    0xffffff82a62cbb30 : 0xffffff7f81aa49ca

    0xffffff82a62cbb80 : 0xffffff8000654b68

    0xffffff82a62cbba0 : 0xffffff80006558bb

    0xffffff82a62cbc00 : 0xffffff7f81aa4bdd

    0xffffff82a62cbc40 : 0xffffff800065609b

    0xffffff82a62cbd80 : 0xffffff80002a3f08

    0xffffff82a62cbe80 : 0xffffff8000223096

    0xffffff82a62cbeb0 : 0xffffff80002148a9

    0xffffff82a62cbf10 : 0xffffff800021bbd8

    0xffffff82a62cbf70 : 0xffffff80002aef20

    0xffffff82a62cbfb0 : 0xffffff80002daa33

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(193.0)[654D2ABC-8783-3A 8C-ADAC-5B56A63ECDF4]@0xffffff7f822d6000->0xffffff7f822fdfff

             com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffff ff7f81a5a000->0xffffff7f81b19fff

                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xf fffff7f808db000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB0 4738]@0xffffff7f808c9000

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB01 79]@0xffffff7f80866000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C06 1685FC5]@0xffffff7f80891000

     

    BSD process name corresponding to current thread: Adobe Photoshop

     

    Mac OS version:

    11E53

     

    Kernel version:

    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

    System model name: MacPro4,1 (Mac-F221BEC8)

     

    System uptime in nanoseconds: 3079968744507

    last loaded kext at 215525499432: com.apple.filesystems.afpfs          9.8.1 (addr 0xffffff7f81624000, size 356352)

    last unloaded kext at 211679305362: com.apple.driver.AppleIntel8254XEthernet          2.1.3b1 (addr 0xffffff7f817a4000, size 110592)

    loaded kexts:

    com.nvidia.CUDA          1.1.0

    com.blackmagic-design.iokit.DeckLinkDriver          9.5.1

    com.blackmagic-design.iokit.DeckLinkHD_Driver          1.0.0

    com.blackmagic-design.iokit.DeckLinkFrameBuffer          9.5.1

    com.logmein.driver.LogMeInSoundDriver          1.0.0

    com.apple.filesystems.afpfs          9.8.1

    com.apple.nke.asp_tcp          6.0.1

    com.apple.filesystems.smbfs          1.7.2

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AppleBluetoothMultitouch          70.12

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AppleTyMCEDriver          1.0.2d2

    com.apple.driver.AGPM          100.12.42

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.2.0f3

    com.apple.driver.AppleMikeyDriver          2.2.0f3

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.26

    com.apple.driver.AppleUSBDisplays          323.3

    com.apple.driver.AppleUSBAudio          2.8.5f4

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.2

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0

    com.apple.GeForce          7.1.8

    com.apple.driver.AppleLPC          1.5.8

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.0.3

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.iokit.SCSITaskUserClient          3.2.0

    com.apple.driver.AppleLSIFusionMPT          3.0.5

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.Intel82574L          2.2.0b2

    com.apple.driver.AppleAHCIPort          2.3.0

    com.apple.driver.AppleUSBEHCI          4.5.8

    com.apple.driver.AppleUSBUHCI          4.4.5

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleSMBIOS          1.8

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.3

    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0

    com.apple.security.SecureRemotePassword          1.0

    com.apple.driver.AppleMultitouchDriver          231.4

    com.apple.driver.IOBluetoothHIDDriver          4.0.5f11

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.2.0f3

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.nvidia.nvGF100hal          7.1.8

    com.apple.iokit.IOFireWireIP          2.2.4

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.AppleHDAController          2.2.0f3

    com.apple.iokit.IOHDAFamily          2.2.0f3

    com.apple.iokit.IOAudioFamily          1.8.6fc17

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.ApplePolicyControl          3.0.16

    com.apple.driver.AppleGraphicsControl          3.0.16

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleSMC          3.1.3d8

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0

    com.apple.driver.IOPlatformPluginFamily          5.1.0d17

    com.apple.nvidia.nv50hal          7.1.8

    com.apple.NVDAResman          7.1.8

    com.apple.iokit.IONDRVSupport          2.3.2

    com.apple.iokit.IOGraphicsFamily          2.3.2

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11

    com.apple.iokit.IOBluetoothFamily          4.0.5f11

    com.apple.driver.AppleUSBHIDKeyboard          160.7

    com.apple.driver.AppleHIDKeyboard          160.7

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.driver.AppleUSBMergeNub          4.5.3

    com.apple.driver.AppleUSBComposite          4.5.8

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.7

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.iokit.IOSCSIParallelFamily          2.5.1

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0

    com.apple.iokit.IOUSBUserClient          4.5.8

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          4.5.8

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.5

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          331.6

    com.apple.iokit.IOStorageFamily          1.7.1

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.6.8

    com.apple.iokit.IOACPIFamily          1.4

     
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  • Clint Porter
    Currently Being Moderated
    2. Clint Porter,
    Jun 6, 2012 9:11 AM   in reply to Clint Porter
    Report

    This time it crashed when I opened After Effects but before the UI even loaded. Here's the crash report:

     

    Interval Since Last Panic Report:  13135521 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    36FFFD71-8317-4D93-A646-2800BB7785F1

     

     

    Wed Jun  6 12:08:51 2012

    panic(cpu 0 caller 0xffffff80002a7fbe): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x10, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-1699.26.8/osfmk/x86_64/pmap.c:2173

    Backtrace (CPU 0), Frame : Return Address

    0xffffff82b200b790 : 0xffffff8000220792

    0xffffff82b200b810 : 0xffffff80002a7fbe

    0xffffff82b200b880 : 0xffffff80002aac06

    0xffffff82b200b910 : 0xffffff800027fbbd

    0xffffff82b200b970 : 0xffffff8000273c2d

    0xffffff82b200ba60 : 0xffffff8000274a3a

    0xffffff82b200ba90 : 0xffffff800026e812

    0xffffff82b200bac0 : 0xffffff8000226282

    0xffffff82b200bae0 : 0xffffff8000619c10

    0xffffff82b200bb00 : 0xffffff7f81a6671d

    0xffffff82b200bb50 : 0xffffff7f81a66f0f

    0xffffff82b200bbc0 : 0xffffff8000654655

    0xffffff82b200bbe0 : 0xffffff8000655918

    0xffffff82b200bc40 : 0xffffff800065609b

    0xffffff82b200bd80 : 0xffffff80002a3f08

    0xffffff82b200be80 : 0xffffff8000223096

    0xffffff82b200beb0 : 0xffffff80002148a9

    0xffffff82b200bf10 : 0xffffff800021bbd8

    0xffffff82b200bf70 : 0xffffff80002aef20

    0xffffff82b200bfb0 : 0xffffff80002daa33

          Kernel Extensions in backtrace:

             com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffff ff7f81a5a000->0xffffff7f81b19fff

                dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xf fffff7f808db000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB0 4738]@0xffffff7f808c9000

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB01 79]@0xffffff7f80866000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C06 1685FC5]@0xffffff7f80891000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    11E53

     

     

    Kernel version:

    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

    System model name: MacPro4,1 (Mac-F221BEC8)

     

     

    System uptime in nanoseconds: 11065178599106

    last loaded kext at 136620640742: @filesystems.afpfs          9.8.1 (addr 0xffffff7f8259a000, size 356352)

    last unloaded kext at 236065275145: >!A!I8254XEthernet          2.1.3b1 (addr 0xffffff7f817a4000, size 110592)

    loaded kexts:

    com.nvidia.CUDA          1.1.0

    com.blackmagic-design.iokit.DeckLinkDriver          9.5.1

    com.blackmagic-design.iokit.DeckLinkHD_Driver          1.0.0

    com.blackmagic-design.iokit.DeckLinkFrameBuffer          9.5.1

    com.logmein.driver.LogMeInSoundDriver          1.0.0

    @filesystems.afpfs          9.8.1

    @nke.asp_tcp          6.0.1

    @filesystems.smbfs          1.7.2

    >!AHWSensor          1.9.5d0

    >!A!BMultitouch          70.12

    @filesystems.autofs          3.0

    >AudioAUUC          1.59

    >!ATyMCEDriver          1.0.2d2

    >AGPM          100.12.42

    >!AMikeyHIDDriver          122

    >!AHDA          2.2.0f3

    >!AUpstreamUserClient          3.5.9

    >!AMCCSControl          1.0.26

    >!AMikeyDriver          2.2.0f3

    >!UDisplays          323.3

    >!UAudio          2.8.5f4

    |IOUserEthernet          1.0.0d1

    |IO!BSerialManager          4.0.5f11

    @Dont_Steal_Mac_OS_X          7.0.0

    >AudioIPCDriver          1.2.2

    >ACPI_SMC_PlatformPlugin          5.0.0d0

    @GeForce          7.1.8

    >!ALPC          1.5.8

    >BroadcomUSB!BHCI!C          4.0.5f11

    >XsanFilter          404

    |IOAHCIBlock!S          2.0.3

    @!AFSCompression.!AFSCompressionTypeDataless          1.0.0d1

    @!AFSCompression.!AFSCompressionTypeZlib          1.0.0d1

    @BootCache          33

    |SCSITaskUserClient          3.2.0

    >!AFWOHCI          4.8.9

    >!ALSIFusionMPT          3.0.5

    |IOAHCISerialATAPI          2.0.3

    >!UHub          4.5.0

    >!I82574L          2.2.0b2

    >!AAHCIPort          2.3.0

    >!UEHCI          4.5.8

    >!UUHCI          4.4.5

    >!AEFINVRAM          1.5.0

    >!ARTC          1.5

    >!AHPET          1.6

    >!AACPIButtons          1.5

    >!ASMBIOS          1.8

    >!AACPIEC          1.5

    >!AAPIC          1.5

    >!A!ICPUPowerManagementClient          193.0.0

    @nke.applicationfirewall          3.2.30

    $quarantine

    Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.93 GHz, 24 GB, SMC 1.39f5

    Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB

    Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

    Memory Module: global_name

    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 2 incoming serial ports

    Network Service: Ethernet 1, Ethernet, en0

    PCI Card: Apple 2 Port 4Gbps Fibre Channel Card, sppci_fibrechannel, Slot-3

    PCI Card: Apple 2 Port 4Gbps Fibre Channel Card, sppci_fibrechannel, Slot-3

    PCI Card: pcibdbd,a117, sppci_video, Slot-4

    PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-1

    PCI Card: NVIDIA Quadro 4000, Display, Slot-1

    PCI Card: NVIDIA GeForce GT 120, Display, Slot-2

    Serial ATA Device: HL-DT-ST DVD-RW GH41N, 655.5 MB

    Serial ATA Device: WDC WD1001FALS-41K1B0, 931.51 GB

    Serial ATA Device: WDC WD1001FALS-41K1B0, 931.51 GB

    Fibre Channel Device: SCSI Target Device @ 0

    Fibre Channel Device: SCSI Target Device @ 0

    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd100000

    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd120000

    USB Device: Hub, 0x05ac  (Apple Inc.), 0x9136, 0xfa200000

    USB Device: Hub, 0x05ac  (Apple Inc.), 0x9137, 0xfa240000

    USB Device: Display Audio, 0x05ac  (Apple Inc.), 0x2912, 0xfa241000

    USB Device: Display iSight, 0x05ac  (Apple Inc.), 0x8508, 0xfa242000

    USB Device: Apple LED Cinema Display, 0x05ac  (Apple Inc.), 0x9236, 0xfa243000

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000

    FireWire Device: built-in_hub, Up to 800 Mb/sec

     
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  • Clint Porter
    Currently Being Moderated
    3. Clint Porter,
    Jun 6, 2012 9:50 AM   in reply to Clint Porter
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    Never mind, everyone. I just had this crash happen to me outside of the Adobe apps. I booted into Snow Leopard 10.6.7 (on my other startup disk) and did some work in DVD Studio Pro. Eventually it gave me the same crash. So while the Adobe Apps definitely trigger the problem right away, it apparently isn't Adobe-specific.

     
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  • Pharther Phurther
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    4. Pharther Phurther,
    Jun 7, 2012 10:44 AM   in reply to Clint Porter
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    Try running the "Console" app in the apllications / utilitiy folder prior to anything and look at "All System Logs".

     

    You have two video cards. I am no expert ... but try just the 4000.

     
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  • bogiesan
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    5. bogiesan,
    Jun 8, 2012 7:52 AM   in reply to Pharther Phurther
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    Yes, two cards can be a disaster on the Macintosh, depending on many factors. We took all the extra cards out of our video production systems simply to eliminate all OS/hardware issues. Ww sufferred a bit of lag time in certain apps but that was easier to deal with than inexplicable crashes. Are you spending any time on the Apple hardware discussions at apple.com?

     

    Sorry you're having trouble but I wanted to say thanks for offerieng up a good suggestion in your thread; hardly anyone does that around here and it's really helpful. Good luck with your search for a solution. If you find one, consider coming back and closing the thread.

     
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  • Clint Porter
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    6. Clint Porter,
    Jun 12, 2012 6:58 AM   in reply to bogiesan
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    Thanks, Pharther… what am I looking for exactly?

     

    I think it might somehow be related to the Quadro card itself or to the logic board in the Mac. It happens even when either display is unplugged from the card, but hasn't happened yet when I've totally removed the card.

     

    I've been using the Quadro card in combination with the GT120 for most of a year on Snow Leopard with zero problems. I fresh installed Lion a few weeks ago and made sure at the time that I had all the latest updates on the OS, apps, and drivers. It was rock solid on Lion as well for those first three weeks.

     

    I'll head over to Apple discussions to continue any troubleshooting on this issue. Thanks everyone!

     
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  • Oostenburgermiddenstraat
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    7. Oostenburgermiddenstraat,
    Jun 27, 2012 12:59 AM   in reply to Clint Porter
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    I have exactly the same problem (crash report looks very similar). Just bought a new Quadro 4000. Worked fine for two weeks. Then my Mac Pro 4,1 (2009) started to freeze at random moments. Even during start-up. Tried everything to solve the problem. (Resetting PRAM, hardware-test, repair permissions, re-install/update drivers, clean cashes etc). If I re-install my old (original) video-card, everything works fine. As soon as I install the Quadro 4000, my system starts freezing again.

    Did jou find any solution for it?

     
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  • Clint Porter
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    8. Clint Porter,
    Jun 28, 2012 10:12 AM   in reply to Oostenburgermiddenstraat
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    I sent the Mac in and they found problems with the logic board and replaced it. But when I got the mac back and put my Quadro back in, I still had the issues. Now I've put the two stock GT120s back in and it's worked fine since. I sent the 4000 in under warranty and hopefully will get a repaired or replacement unit back soon so I can try again. I really need it for PP and AE.

     

    The 4000 worked great for me on Snow Leopard for almost a year, and it worked great on Lion for about three weeks.

     
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  • Oostenburgermiddenstraat
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    9. Oostenburgermiddenstraat,
    Jul 3, 2012 12:50 PM   in reply to Clint Porter
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    After removing every hidden piece of software (using file buddy) that had something to do with Nvidia, my system was still freezing with the quadro 4000 installed. I called Apple, and they did send me a new quadro 4000 right away. I installed it, and no more freezing after that. After a week of looking for a software solution it looks like is was the quadro 4000 hardware... I wonder for how long the new one will work...

     
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