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TLC66
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Activation Issues with Captivate 5.5

May 22, 2012 3:03 AM

Tags: #adobe #captivate #captivate_5.5_

Hi

 

Hope someone can shed some light on this issue for me.

 

I have Captivate 5 already installed on my PC (Installed by CD), I recently purchased and downloaded the upgrade to Captivate 5.5 from the Adobe site.

 

Everything installed fine (a couple of conflicts with media encoder 5 & something else from version 5) and it accepted the activation code supplied with the download. Captivate 5.5 was working fine. I launched it the next day and it tells me that activation is required. Tried to do this online, but Adobe keeps saying I'm not connecting to the internet, but I am. When I select the option. "Can't connect online" I type in the activate code and it says it's not valid for this product. I'm now getting slightly confused and frustrated.I've tried calling and chatting with online help but I feel I'm not getting anywhere fast.

 

I launched Captivate again the following day and wasn't asked for activation. I thought everything was sorted, until I launched it today and was asked to activate again.

 

Could it have anything to do with Captivate 5 still being on my machine? I asked online help previously if this was an issue and was ignored.

 

I'm using Windows XP

 

Thanks in advance

2270 Views   18 Replies   Latest reply: akalra7, Jan 25, 2013 12:08 AM
 
Replies
  • RodWard
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    1. RodWard,
    May 22, 2012 4:27 AM   in reply to TLC66
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    I think you should pursue this issue with Adobe Support.  It sounds like for some reason your product activation isn't sticking.  Is this your own personal PC, or a PC owned by the corporation you work for?

     
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  • www.cpguru.com
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    2. www.cpguru.com,
    May 22, 2012 8:08 AM   in reply to TLC66
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    Any chance that you are on a corporate network using proxy servers or routing tables? If so then that is the likely cause. I have the same issue with my work pc everytime I need to activate a piece of Adobe software, so I usually bring my computer home (a big desktop workstation) and connect it to my network at home. Then once it's activated I bring it back to work again.

     

    www.cpguru.com - Adobe Captivate Widgets, Tutorials, Tips and Tricks and much more..

     
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  • TLC66
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    3. TLC66,
    May 22, 2012 8:14 AM   in reply to www.cpguru.com
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    It is a work PC, but we're not using any proxy servers or routing tables.

     

    Just confused by the fact that it did intial activate then the next time it was launched, it said it wasn't activated.

     
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  • AdityaKalania
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    4. AdityaKalania,
    May 22, 2012 8:29 AM   in reply to TLC66
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    Hi TLC66,

     

    I have sent you a Private message. Please reply to that and provide your contact details. I will contact you and will help you with the issue.

     

    Regards

    Aditya Kalania

    Adobe Support

     
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  • AdityaKalania
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    5. AdityaKalania,
    May 25, 2012 3:25 AM   in reply to TLC66
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    Hi,

     

    Is the issue resolved?

     
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  • Saggyy
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    6. Saggyy,
    Jun 5, 2012 7:04 AM   in reply to AdityaKalania
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    Hi Aditya ,

     

    We are also facing the same problem in our environment . User has purchased one license and it is not upgrading the evaluation or trial version of Captivate 5.5 . User is getting the same error . Can you please advise me .

    You can contact me at sagar7178@gmail.com

     
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  • AdityaKalania
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    7. AdityaKalania,
    Jun 6, 2012 2:19 AM   in reply to Saggyy
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    Hi,

     

    I have sent an email to you. Please reply to that email so that we can troubleshoot the activation issue.

     

    Thanks

     
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  • TLC66
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    8. TLC66,
    Jun 6, 2012 2:24 AM   in reply to AdityaKalania
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    Hi

     

    Apologises for delay in replying.

     

    So far I have not been receiving the activate required message when opening Captivate 5.5.  It looks like this could be resolved. (Hopefully)

     

    Thanks

     
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  • Saggyy
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    9. Saggyy,
    Jun 6, 2012 1:20 PM   in reply to AdityaKalania
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    Hi ,

     

    I have replied to tcssup@adobe.com mentioning all the details .Could you pleae help me asap .

     
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  • EnigmaV8
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    10. EnigmaV8,
    Aug 7, 2012 1:09 PM   in reply to TLC66
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    Okay...so...   What was the fix?  Sure would be nice to enlighten all of us still having the issue.

     
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  • Priyank Srivastava
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    11. Priyank Srivastava,
    Aug 7, 2012 2:23 PM   in reply to EnigmaV8
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    Hi There,

     

    Can you please let me know few things.

     

    1. Do you have internet access?

    2. If you have internet access, Are you using proxy?

    3. If you don't have internet access, what is the reason?

     

    Or please send these details to above mention email address with the serial number.

     

    Thanks

    Priyank

     
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  • MemberFirst
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    12. MemberFirst,
    Sep 12, 2012 5:23 PM   in reply to TLC66
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    Having the same issue here too. Corporate environment, have an active internet connection, but Captivate 6 activation screen telling me I don't. Unable to get my subscription started. I have checked with IT and there is no activity on the proxy or any firewall resrtictions that are stopping it. Have run all the adobe tests and they have passed. Any ideas as my trial is about to run out, I have paid for a subscription but can't get the two to talk. Very frustrating!

     
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  • Priyank Srivastava
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    13. Priyank Srivastava,
    Sep 12, 2012 5:28 PM   in reply to MemberFirst
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    Hi,

     

    Can you please tell me few thing here.

     

    Before you purchased Cp 6 subscription, did you already using Cp 6 in your machine, if yes, did you uninstall and reinstall the Captivate 6 with the Subscription option of Captivate 6?

     

    Please let me know so I can suggest few steps.

     

    Thanks

    Priyank

     
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  • MemberFirst
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    14. MemberFirst,
    Sep 12, 2012 6:57 PM   in reply to Priyank Srivastava
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    Hi Priyank,

    I have now unistalled and reinstalled, selecting the Subscription option and it now works. Might be an idea to let people know this requirement more broadly.

    Thanks.

     
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  • Priyank Srivastava
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    15. Priyank Srivastava,
    Sep 13, 2012 8:53 AM   in reply to MemberFirst
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    Hi,

     

    This process of subscription has been change from CS6, however I will pass on this to the concern team. Thanks for letting me know that it is working fine now.,

     

    Thanks

    Priyank

     
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  • cdmazoff
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    16. cdmazoff,
    Oct 16, 2012 6:01 PM   in reply to AdityaKalania
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    Hi Aditya. I have the same problem.. I went to open my Captivate 5.5 and I got the Activation menu and no internet connection.. Well I bought the program over a year ago (I think) I have activated it and used it!!! plenty. My harddrive was replaced ..twice.. but I'm sure it worked on my new SSD)... I did download the new Adobe Application Manager and I'm wondering whether or not that has something to do with it.. I only have Captivate on my laptop (and the spare hard drive)... I have the software CD and need help quickly, since we use this for work!!!!  (duh!!  )   hahah

     

    Thanks in advance

     

    CD

     

     

    UpDATE:  I found this post following another link and it solved my problem

     

     

    5. VikramGaur,

     

        

      Aug 29, 2012 12:19 PM    in reply to TrueFinish 

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    Hello,

     

    You can follow these instructions :

     

    1) Close Captivate 6

    2) Go to this folder : C:\Windows\System32\drivers\etc

    3) Rename "hosts" to hosts.old

    4) Launch Captivate 6 again and try to activate

     

    Thanks,

    Vikram

     

     

    Was this helpful?  Yes    No  

     

     

      Reply     

     

     

    Message was edited by: cdmazoff

     
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  • akalra7
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    17. akalra7,
    Jan 25, 2013 12:08 AM   in reply to AdityaKalania
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    Hi Aditya,

     

    I raised somewhat similar query. The details are available at

     

    http://forums.adobe.com/thread/1141461?tstart=0

     

    Could you please assist on the same request on priority. My Email ID is akalra7@csc.com

     

    Thanks

    Ankit Kalra

     
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  • akalra7
    Currently Being Moderated
    18. akalra7,
    Jan 25, 2013 12:08 AM   in reply to Priyank Srivastava
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    Hi Priyank,

     

    I raised somewhat similar query. The details are available at

     

    http://forums.adobe.com/thread/1141461?tstart=0

     

    Could you please assist on the same request on priority. My Email ID is akalra7@csc.com

     

    Thanks

    Ankit Kalra

     
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