Adobe Community: Can't open/save pictures as PNG anymore! NEED HELP!

McPheirsonRae111 Calculating status...

Currently Being Moderated

Can't open/save pictures as PNG anymore! NEED HELP!

Jun 7, 2012 4:59 AM

Tags: #problem #help #plugin #plug-in #photoshop_cs5 #plug_ins

Hello!

Since yesterday I have the problem, that I can't open/save pictures as PNG any more, the option is completely gone.

When I try to open one, it says "not the right kind of document".

I don't know what I've done, I just wanted to install filters and I've put them in the Plug-ins/Filters folder.

But they didn't work so I've put them out again.

I already deleted my preferences and I am desperate, I don't know what to do anymore.

I have Photoshop CS5.

Thanks for the possbile help I could get.

3001 Views 16 Replies Latest reply: lisettelovebug, Jun 21, 2012 9:25 AM

Replies

Currently Being Moderated

1. station_two,

Jun 7, 2012 5:17 AM in reply to McPheirsonRae111

Report

Boilerplate-text macro:

Before we waste both your time and mine exchanging potentially irrelevant information, would you be so kind to specify whether you are on a Macintosh or a Windows PC?

If you're on a Mac, I may have a suggestion or two; if on Windows, I can't help you at all.

Thanks in advance.

|
Mark as:
Currently Being Moderated

2. McPheirsonRae111,

Jun 7, 2012 5:45 AM in reply to station_two

Report

I'm on Windows.
So you won't be able to help me.

|
Mark as:
Currently Being Moderated

3. station_two,

Jun 7, 2012 5:55 AM in reply to McPheirsonRae111

Report

Thank you for the courtesy of your reply.

You may want to check that you have the PNG plug-in installed in the Plug-ins > File Formats folder, though.

|
Mark as:
Currently Being Moderated

4. McPheirsonRae111,

Jun 7, 2012 6:05 AM in reply to station_two

Report

I did check that and there was no plugin. And then It googled it. There was never one, it isn't a plugin.
I downloaded this SuperPNG, but I couldn't get it to work.

|
Mark as:
4,758 posts
Jan 11, 2006

Currently Being Moderated

5. PECourtejoie,

Jun 7, 2012 6:09 AM in reply to McPheirsonRae111

Report

Hello!
Could you post the content of help>system info? (remove the serial number)
Did you set an additional plug-ins folder in your preferences? Don't point to the root of the previous version's plug-ins folder, or you'll run in file formats plug-ins.
staion_two it is the multiformat plug-ins, I think, or something similar.

|
Mark as:
Currently Being Moderated

6. McPheirsonRae111,

Jun 7, 2012 6:17 AM in reply to PECourtejoie

Report

Adobe Photoshop Version: 12.0 (
Version: 6.1
System architecture: AMD CPU Family:15, Model:6, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2393 MHz
Built-in memory: 4094 MB
Free memory: 709 MB
Memory available to Photoshop: 3418 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 6650M
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: AMD Radeon HD 6650M
Driver Version: 8.783.2.0
Driver Date: 20101028000000.000000-000
Video Card Driver: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,ati umdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 900 x 4294967296 Farben
Video Card Caption: AMD Radeon HD 6650M
Video Card Memory: 1024 MB
Serial number:

Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 583,4G, 329,6G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2010/03/10-08:31:04   61.423599   61.423599
   adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986
   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0
   AdobeOwl.dll   Adobe Owl 2010/03/29-17:44:28   3.0.91   61.425789
   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
   AdobePDFL.dll   PDFL 2010/03/04-10:02:26   61.281542   61.281542
   AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021
   AdobeXMP.dll   Adobe XMP Core   5.0   61.134777
   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
   AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777
   adobe_caps.dll   Adobe CAPS   3,0,116,0
   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
   AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976
   AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978
   AGM.dll   AGM 2010/03/10-08:31:04   61.423599   61.423599
   ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30
   aif_core.dll   AIF   2.0   53.422628
   aif_ogl.dll   AIF   2.0   53.422628
   amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
   amtlibBACKUP.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
   amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
   ARE.dll   ARE 2010/03/10-08:31:04   61.423599   61.423599
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1
   AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978
   AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978
   Bib.dll   BIB 2010/03/10-08:31:04   61.423599   61.423599
   BIBUtils.dll   BIBUtils 2010/03/10-08:31:04   61.423599   61.423599
   boost_threads.dll   DVA Product   5.0.0
   cg.dll   NVIDIA Cg Runtime   2.0.0015
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015
   CoolType.dll   CoolType 2010/03/10-08:31:04   61.423599   61.423599
   data_flow.dll   AIF   2.0   53.422628
   dvaadameve.dll   DVA Product   5.0.0
   dvacore.dll   DVA Product   5.0.0
   dvaui.dll   DVA Product   5.0.0
   ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205
   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   image_flow.dll   AIF   2.0   53.422628
   image_runtime.dll   AIF   2.0   53.422628
   JP2KLib.dll   JP2KLib 2010/02/24-17:43:58   61.131544   61.131544
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2, 0, 1, 11
   MPS.dll   MPS 2010/02/24-17:43:58   61.421978   61.421978
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS5   CS5
   Plugin.dll   Adobe Photoshop CS5   CS5
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746
   PSArt.dll   Adobe Photoshop CS5   CS5
   PSViews.dll   Adobe Photoshop CS5   CS5
   SCCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205
   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.64 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.64
   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
   wu3d.dll   U3D Writer   9.3.0.113

Installed plug-ins:
   Accented Edges 12.0
   ADM 3.11x01
   Angled Strokes 12.0
   Bas Relief 12.0
   Camera Raw 6.0
   Chalk & Charcoal 12.0
   Charcoal 12.0
   Chrome 12.0
   Cineon 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Colored Pencil 12.0
   Conté Crayon 12.0
   Craquelure 12.0
   Crop and Straighten Photos 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Crosshatch 12.0
   Cutout 12.0
   Dark Strokes 12.0
   Diffuse Glow 12.0
   Dry Brush 12.0
   Embed Watermark 4.0
   FastCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Film Grain 12.0
   Filter Gallery 12.0
   Fresco 12.0
   Glass 12.0
   Glowing Edges 12.0
   Grain 12.0
   Graphic Pen 12.0
   Halftone Pattern 12.0
   HDRMergeUI 12.0
   Ink Outlines 12.0
   JPEG 2000 2.0
   Measurement Core 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   MMXCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Mosaic Tiles 12.0
   Multiprocessor Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Neon Glow 12.0
   Note Paper 12.0
   Ocean Ripple 12.0
   Paint Daubs 12.0
   Palette Knife 12.0
   Patchwork 12.0
   PCX 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Photocopy 12.0
   Pixar 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Plaster 12.0
   Plastic Wrap 12.0
   Portable Bit Map 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Poster Edges 12.0
   Radiance 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Read Watermark 4.0
   Reticulation 12.0
   Rough Pastels 12.0
   Save for Web & Devices 12.0
   ScriptingSupport 12.0
   Smudge Stick 12.0
   Spatter 12.0
   Sponge 12.0
   Sprayed Strokes 12.0
   Stained Glass 12.0
   Stamp 12.0
   Sumi-e 12.0
   Texturizer 12.0
   Torn Edges 12.0
   Underpainting 12.0
   Water Paper 12.0
   Watercolor 12.0
   WIA Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
   Wireless Bitmap 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Plug-ins that failed to load: NONE

Flash: 0
Installed TWAIN devices: NONE

I tried to install the additional plugins you know see in this list. But they don't work or at least I don't know where to find them.
Maybe I did something wrong and made something to my PNG because of the installation of the other plugins.

|
Mark as:
Currently Being Moderated

7. Curt Y,

Jun 7, 2012 6:23 AM in reply to McPheirsonRae111

Report

Looks like you are using version 12.0 of PS. If so that is way out of date. Should be 12.05 I believe. So update to that version.

|
Mark as:
Currently Being Moderated

8. McPheirsonRae111,

Jun 7, 2012 6:33 AM in reply to Curt Y

Report

I am updating it now, maybe it solves my problem!

|
Mark as:
Currently Being Moderated

9. McPheirsonRae111,

Jun 7, 2012 7:19 AM in reply to Curt Y

Report

I updated it, but it is still not working.

|
Mark as:
4,758 posts
Jan 11, 2006

Currently Being Moderated

10. PECourtejoie,

Jun 7, 2012 7:35 AM in reply to McPheirsonRae111

Report

You said " I tried to install the additional plugins you know see in this list."
Which ones?
I don't see PNG listed, as in this list (for Ps extended, but still)http://forums.adobe.com/message/4365009#4365009
I'd try to reinstall.
Also, you seem to have an old graphic card driver, that might cause other issues.

|
Mark as:
Currently Being Moderated

11. McPheirsonRae111,

Jun 7, 2012 9:32 AM in reply to PECourtejoie

Report

I tried installing SuperPNG.
It didn't work before but now I could make it work!

I have to thank you all for supporting me, a big thanks to everyone!

|
Mark as:
Currently Being Moderated

12. Chris Cox,

Jun 7, 2012 10:12 AM in reply to McPheirsonRae111

Report

It doesn't work because you've deleted some of the Photoshop plugins, including the one that has the PNG format code in it (multiplugin).
You need to restore the plugins that shipped with Photoshop to get all the filters and supported file formats.

|
Mark as:
Currently Being Moderated

13. McPheirsonRae111,

Jun 7, 2012 10:22 AM in reply to Chris Cox

Report

I didn't delete anything. If so, I would have found it in my bin. But I couldn't find it.

|
Mark as:
Currently Being Moderated

14. Chris Cox,

Jun 7, 2012 5:41 PM in reply to McPheirsonRae111

Report

Well, you're missing several plugins that are installed by default.
You, or someone using your machine, have deleted or disabled those plugins.

|
Mark as:
4,758 posts
Jan 11, 2006

Currently Being Moderated

15. PECourtejoie,

Jun 8, 2012 12:45 AM in reply to McPheirsonRae111

Report

Hi, try to do a reinstall.

|
Mark as:
Currently Being Moderated

16. lisettelovebug,

Jun 21, 2012 9:25 AM in reply to McPheirsonRae111

Report

This may not be what your problem was, but it may help others when they are troubleshooting..
I was having the same issue after they upgraded my computer to Win7. I was getting ready to send IT an email to see if they could reinstall when I thought what about running as administrator... So when I right clicked on Photoshop in my startup menu and click on Run as Administrator, I now have Save As Web and Device and can now save to other file formats. YAY! And if you want it to always run as administrator - Right click the icon, Properties, Compatibility and click the box next to Run this Program as Administrator.

|
Mark as: