Since yesterday I have the problem, that I can't open/save pictures as PNG any more, the option is completely gone.
When I try to open one, it says "not the right kind of document".
I don't know what I've done, I just wanted to install filters and I've put them in the Plug-ins/Filters folder.
But they didn't work so I've put them out again.
I already deleted my preferences and I am desperate, I don't know what to do anymore.
I have Photoshop CS5.
Thanks for the possbile help I could get.
Before we waste both your time and mine exchanging potentially irrelevant information, would you be so kind to specify whether you are on a Macintosh or a Windows PC?
If you're on a Mac, I may have a suggestion or two; if on Windows, I can't help you at all.
Thanks in advance.
Could you post the content of help>system info? (remove the serial number)
Did you set an additional plug-ins folder in your preferences? Don't point to the root of the previous version's plug-ins folder, or you'll run in file formats plug-ins.
staion_two it is the multiformat plug-ins, I think, or something similar.
Adobe Photoshop Version: 12.0 (
System architecture: AMD CPU Family:15, Model:6, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2393 MHz
Built-in memory: 4094 MB
Free memory: 709 MB
Memory available to Photoshop: 3418 MB
Memory used by Photoshop: 60 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 6650M
Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600
Video Card Number: 1
Video Card: AMD Radeon HD 6650M
Driver Version: 8.783.2.0
Driver Date: 20101028000000.000000-000
Video Card Driver: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,ati umdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 900 x 4294967296 Farben
Video Card Caption: AMD Radeon HD 6650M
Video Card Memory: 1024 MB
Photoshop scratch has async I/O enabled
Startup, 583,4G, 329,6G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
A3DLIBS.dll A3DLIB Dynamic Link Library 188.8.131.52
ACE.dll ACE 2010/03/10-08:31:04 61.423599 61.423599
adbeape.dll Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/03/29-17:44:28 3.0.91 61.425789
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/03/04-10:02:26 61.281542 61.281542
AdobePIP.dll Adobe Product Improvement Program 184.108.40.2061
AdobeXMP.dll Adobe XMP Core 5.0 61.134777
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
AdobeXMPScript.dll Adobe XMP Script 5.0 61.134777
adobe_caps.dll Adobe CAPS 3,0,116,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 220.127.116.11 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
AFlame.dll AFlame 2010/02/23-17:27:33 61.421976 61.421976
AFlamingo.dll AFlamingo 2010/02/23-17:27:33 61.421978 61.421978
AGM.dll AGM 2010/03/10-08:31:04 61.423599 61.423599
ahclient.dll AdobeHelp Dynamic Link Library 1,5,0,30
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib (64 Bit) 18.104.22.168 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
amtlibBACKUP.dll AMTLib (64 Bit) 22.214.171.124 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
amtservices.dll AMTServices (64 Bit) 126.96.36.199 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
ARE.dll ARE 2010/03/10-08:31:04 61.423599 61.423599
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2010/02/23-17:27:33 61.421978 61.421978
AXEDOMCore.dll AXEDOMCore 2010/02/23-17:27:33 61.421978 61.421978
Bib.dll BIB 2010/03/10-08:31:04 61.423599 61.423599
BIBUtils.dll BIBUtils 2010/03/10-08:31:04 61.423599 61.423599
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/03/10-08:31:04 61.423599 61.423599
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/02/24-17:43:58 61.131544 61.131544
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/02/24-17:43:58 61.421978 61.421978
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5 CS5
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 188.8.131.526
PSArt.dll Adobe Photoshop CS5 CS5
PSViews.dll Adobe Photoshop CS5 CS5
SCCore.dll ScCore 2010/03/05-08:21:15 61.423205 61.423205
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 184.108.40.206
TfKernel.dll Kernel 220.127.116.11
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wu3d.dll U3D Writer 184.108.40.206
Accented Edges 12.0
Angled Strokes 12.0
Bas Relief 12.0
Camera Raw 6.0
Chalk & Charcoal 12.0
Cineon 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Colored Pencil 12.0
Conté Crayon 12.0
Crop and Straighten Photos 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Dark Strokes 12.0
Diffuse Glow 12.0
Dry Brush 12.0
Embed Watermark 4.0
FastCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Film Grain 12.0
Filter Gallery 12.0
Glowing Edges 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
Ink Outlines 12.0
JPEG 2000 2.0
Measurement Core 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
MMXCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
Ocean Ripple 12.0
Paint Daubs 12.0
Palette Knife 12.0
PCX 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Pixar 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Plastic Wrap 12.0
Portable Bit Map 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Poster Edges 12.0
Radiance 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Read Watermark 4.0
Rough Pastels 12.0
Save for Web & Devices 12.0
Smudge Stick 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Torn Edges 12.0
Water Paper 12.0
WIA Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Wireless Bitmap 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE
I tried to install the additional plugins you know see in this list. But they don't work or at least I don't know where to find them.
Maybe I did something wrong and made something to my PNG because of the installation of the other plugins.
You said " I tried to install the additional plugins you know see in this list."
I don't see PNG listed, as in this list (for Ps extended, but still)http://forums.adobe.com/message/4365009#4365009
I'd try to reinstall.
Also, you seem to have an old graphic card driver, that might cause other issues.
It doesn't work because you've deleted some of the Photoshop plugins, including the one that has the PNG format code in it (multiplugin).
You need to restore the plugins that shipped with Photoshop to get all the filters and supported file formats.
This may not be what your problem was, but it may help others when they are troubleshooting..
I was having the same issue after they upgraded my computer to Win7. I was getting ready to send IT an email to see if they could reinstall when I thought what about running as administrator... So when I right clicked on Photoshop in my startup menu and click on Run as Administrator, I now have Save As Web and Device and can now save to other file formats. YAY! And if you want it to always run as administrator - Right click the icon, Properties, Compatibility and click the box next to Run this Program as Administrator.
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