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Error getting license Server communication problem: E_ADEPT_IO

Jun 5, 2012 1:07 AM

This is really annoying me.  I cant download any books from my local library and I've tried uninstalling and reinstalling  ADE.  The only thing that might be relevant is I've changed ISP's but my old email addy is good for the next 12 months so am not even sure if changing ISP's could be a factor.

 
Replies
  • Currently Being Moderated
    Jun 5, 2012 2:35 AM   in reply to fibre0ptic

    Reinstalling the software won't help - and doing so may cause other

    problems if you don't do it properly.

     

    The issue may be caused by the way your Windows 7 software is configured.

    Check to make sure that it will allow communication with the website.

     

    Also, there are some issues concerning digital rights of the materials

    you're dealing with.  Check out THIS

    LINK<http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getti ng-license-message-in-adobe-digital-editions/>

    for

    a description of this type of error and what to do about it.

     

    Hope this helps!

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  • Currently Being Moderated
    Jun 5, 2012 3:04 AM   in reply to fibre0ptic

    The FAQ's in ADE's HELP section may have your answer.  Try the F1 key in

    Library mode, and look through the index....  If you're up at this hour,

    what else is there to do? 

     

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  • Currently Being Moderated
    Jun 5, 2012 7:45 PM   in reply to fibre0ptic

    Sorry you had trouble.  But I have to comment on your comment.

     

    There are tens of thousands of people who use ADE and don't have the kind

    of problems you've had.  It's not 'buggy' software, but as you've found

    out, some other software that interacts with it don't play well with it.

     

    ============

     
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  • Currently Being Moderated
    Jun 6, 2012 12:32 PM   in reply to fibre0ptic

    In July of 2011, I kept receiving this "E_ADEPT_IO" message.  The resolution is that I have to turn McAfee's Firewall OFF before I download books from the library to Adobe Digital Editions, AND keep it off until I have transfered the books to my Nook.

     

    ADE has some background program that doesn't know enough to ask McAfee's permission to go to the internet.  That program checks on the license for the borrowed books.  At least this is the understanding I have from that whole process of trying to borrow a libray book.

     
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  • Currently Being Moderated
    Jun 6, 2012 12:43 PM   in reply to Golferguy08

    It's not quite that way, if I understand the process correctly.

     

    ADE will try to establish a download connection to the websites you visit.

    McAfee and Win  7 have security settings you can adjust to allow ADE to do

    this.  If you don't do the adjustments, that software will prohibit the

    download, not ADE, and that's why the message is generated from ADE.  The

    'background' program you refer to is simply part of ADE, not some other

    piece of software.

     

     

    If your firewall has to be turned 'off' in order for ADE to interact with

    an external hard drive (your Nook), then you have some configuring to

    do....  That shouldn't happen.

     

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  • Currently Being Moderated
    Jun 7, 2012 3:29 PM   in reply to Frustrated in AZ

    Actually, when I returned a library e-book just now, I did not have either Nook plugged into my PC.

     

    I received the E_ADEPT_IO message when ADE attempted to communicate to the Library via the internet.  When I turned off my McAfee Firewall, ADE functioned successfully to return the e-book.  I understand what you stated about security levels that can be adjusted in McAfee; however, it would be just as easy for ADE to change their software to ask for permission to access the internet. 

     
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  • Currently Being Moderated
    Aug 6, 2012 5:00 PM   in reply to Golferguy08

    I'm having this problem a year into using MacBook Air with Safari as my browser. Using a Nook Simple Touch.   Free Library of Philadelphia uses OverDrive.  Had no problems for the first 75 books I borrowed. I upgraded from the original Nook to the Simple Touch in January and things were fine til about May.. 

     

    After the occasional problem downoading to ADE, solved by persistence, re-downloading and trying the new download to ADE, now nothing works.  This time there is just NO way to get the book file into my computer. 

     

    The librarian was unable to help me.  When I get the time (Friday probably), I'll go over to the BN store & see what they suggest.  Very flipping annoying, expecially that the freeze happened on a book I have been waiting months for and the librarian says I'll go back to the end of the line in 3 weeks.  Can't even get in line now b/c, according to the library's computer, i've currently got the book checked out!

     
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  • Currently Being Moderated
    Aug 6, 2012 5:15 PM   in reply to MizLoo

    OK - new craziness: I just tried again and when I opened ADE, it asked did I want to complete unfinished downloads.  I clicked GO and got what (back when i programmed on punch cards) used to be called a "DO LOOP."  Exactly 20 times - I counted - the download bar appeared, moved all the way across, then did it again, and again.  About 4 times the error message screen appeared, blinking off before I clicked anything.  I juat watched this display repeatedly go through the motions;  twice the cover of the book partially appeared on the ADE window, only to finally vanish, replaced by the error message - Error getting license, etc.

     

    Sigh!

     
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