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groove25
groove25
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Help! Flash bug reports returned as "undeliverable"

May 31, 2012 10:36 AM

Tags: #flash #bug_report #undeliverable #flash_authoring

I've been attempting to submit a bug report regarding Flash Professional CS6 and CS5 on Adobe's official bug reporting page:

 

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

 

I've made three attempts in the past 4 days, and each one has been returned to me as "undeliverable":

 

Delivery has failed to these recipients or distribution lists:

 

flash_feedback@namailhost.corp.adobe.com
The recipient's e-mail address was not found in the recipient's e-mail system...

 

I've successfully submitted reports regarding Fireworks and Dreamweaver, so the error is not on my end. Does anyone know what's going on here?

 

As there is no "Flash Professional" option in the list of product names, I've been choosing "Flash Authoring", which I've seen mentioned elsewhere as a suitable choice for general issues with Flash Professional.

976 Views   6 Replies   Latest reply: groove25, Jun 7, 2012 4:39 PM
 
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  • groove25
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    1. groove25,
    Jun 4, 2012 11:43 AM   in reply to groove25
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    Tried again this week with the same results.

     

    Other Adobe products do not generate this e-mail reponse. Can someone at Adobe (or the Flash team) look into this?

     

    I don't know where else to register this problem.

     
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  • John T Smith
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    2. John T Smith,
    Jun 4, 2012 6:58 PM   in reply to groove25
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    This is more for products, but it does go to Adobe

     

    Bug Report and Feature Request https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • John Hawkinson
    5,515 posts
    Jun 25, 2009
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    3. John Hawkinson,
    Jun 4, 2012 7:22 PM   in reply to John T Smith
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    John T. Smith, please read the post. That is the URL that is generating the bounces.

     

    groove25: Have you tried posting in the flash forums or reaching out to the flash product managers?

     
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  • groove25
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    4. groove25,
    Jun 4, 2012 8:29 PM   in reply to John Hawkinson
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    Originally, I posted this in the Flash Pro forum... but after a day, I moved it here as I had received no response and it's not a Flash product question, per se. (Also, I'd noticed that the top participants on that forum were all Community Members, whereas this forum includes an Adobe Employee as its top participant and features a number of employee/admin responses.)

     

    I'm not aware of how to reach out to the Flash product managers... Any advice on that subject would be appreciated.

     

    Thanks!

     
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  • John Hawkinson
    5,515 posts
    Jun 25, 2009
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    5. John Hawkinson,
    Jun 4, 2012 8:47 PM   in reply to groove25
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    I'm not aware of how to reach out to the Flash product managers... Any advice on that subject would be appreciated.

    I'm not really a flash developer so I don't know the team well, but I've PM'd groove25 with a suggestion. Anyone with a better answer should probably do so instead. groove25, let us know how it turns out, please.

     
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  • groove25
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    6. groove25,
    Jun 7, 2012 4:39 PM   in reply to John Hawkinson
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    Thanks, John!

     

    I was able to contact a Flash product manager and received a quick response, as well as an assurance that my bug report would be hand-delivered to the Flash Pro engineering team. I'm not sure what the problem was in the bug submission process, but I've made them aware of it.

     
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