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I am having problems with Flash in all Browsers, can anyone help me?

Guest
May 17, 2012 May 17, 2012

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For the past week or so, I am having problems with anything that requires Flash.

I am running Windows 7 Home, 64 bit.

I have a Toshiba Sattelite l745.

I don't know what started this problem but i have uninsalled and reinstalled Flash many times since it happened to no avail.  I have even used the Adobe uninstaller many times.  I have done this in Safe Mode as well as normal mode.

I can use Flash on a few games using Chrome, but when I try to use it on any other browser (IE, Firefox, Safari) it either doesn't load at all, or I get an error message.

I am at my wit's end, Please help.

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Adobe Employee ,
May 18, 2012 May 18, 2012

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Moving this discussion to the Installing Flash Player forum.

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Adobe Employee ,
May 18, 2012 May 18, 2012

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Can you try a clean install, then with IE verify the installation.

How do I do a clean install of Flash Player?

Enabling Flash Player in Internet Explorer 9

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Guest
May 22, 2012 May 22, 2012

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I had done the clean install several times, but followed all the instructions for that and the IE enabling page to no avail.

When I go to the Adobe test page, I don't see any box although flash is enabled.

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Adobe Employee ,
May 23, 2012 May 23, 2012

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What exactly you see in the following page? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Do you see an animation or is it a blank grey box?

Thanks,

Sunil

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Guest
May 26, 2012 May 26, 2012

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I see just a blank space below "can you see the movie below", not even a grey box, just a white field.

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LEGEND ,
May 26, 2012 May 26, 2012

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What files do you have in

  • C:\Windows\system32\Macromed\Flash ?
  • C:\Windows\syswow64\Macromed\Flash ?

Can you also post the contents of the FlashInstall.log files from both these folders?

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Guest
Jun 01, 2012 Jun 01, 2012

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C:\Windows\system32\Macromed\Flash

Flash64_11_2_202_235.ocx

FlashInstall

FlashUtil64_11_2_202_235_ActiveX.dll

FlashUtil64_11_2_202_235_ActiveX

FlashUtil64_11_2_202_235_Plugin

NPSWF64_11_2_202_235.dll

C:\Windows\syswow64\Macromed\Flash

Flash32_11_2_202_235.ocx

FlashInstall

flashplayer.xpt

FlashPlayerUpdateService

FlashUtil32_11_2_202_235_ActiveX.dll

FlashUtil32_11_2_202_235_ActiveX

FlashUtil32_11_2_202_235_Plugin

mms.cfg

NPSWF32_11_2_202_235.dll

C:\Windows\system32\Macromed\Flash

=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx

0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe

0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll

0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000011 1

0011 00000012

=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========

=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0007 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll

0013 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe

0014 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0015 00000011 1

0016 00000012

=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========

=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8

0001 00001041

=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========

=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8

0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx

0003 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe

0004 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll

0005 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00000011 1

0007 00000012

=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========

C:\Windows\syswow64\Macromed\Flash

=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA65E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx

0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll

0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0011 00000012

=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========

=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll

0014 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

0015 00000017 C:\windows\SysWOW64\Macromed\Flash

0016 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0017 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0018 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

0019 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0020 00001106

0021 00001106

0022 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0023 00000012

=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========

=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4AD8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx

0004 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

0005 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll

0006 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0008 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

0009 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0010 00001106

0011 00001106

0012 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0013 00000012

=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========

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Guest
Jun 04, 2012 Jun 04, 2012

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I have posted the requested information and would appreciate some feedback.  I am still having the problem. 

Can anyone help me fix this?

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LEGEND ,
Jun 04, 2012 Jun 04, 2012

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When you did a clean install, did you restart Windows after running the uninstaller?

Did you check that the following files were removed during the uninstall:

  • C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
  • C:\windows\SysWOW64\FlashPlayerApp.exe
  • C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

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Guest
Jun 05, 2012 Jun 05, 2012

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I am sorry, I misunderstood what was expected.

I just did a clean install, reobooted and now the contents consist of:

C:\Windows\system32\Macromed\Flash

FlashInstall

contents:

=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx

0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe

0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll

0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000011 1

0011 00000012

=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========

=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0007 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll

0013 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe

0014 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0015 00000011 1

0016 00000012

=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========

=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8

0001 00001041

=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========

=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8

0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx

0003 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe

0004 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll

0005 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00000011 1

0007 00000012

=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========

=O====== M/11.2.202.233 2012-06-05+17-19-32.852 ========

0000 00000010 "C:\Users\Kiki\Downloads\uninstall_flash_player_64bit.exe" -force   -force 

0001 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0002 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0003 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0004 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0005 00001021

0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0007 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0010 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0011 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0012 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0013 00001021

0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0015 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0017 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0018 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

0019 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0020 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0021 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0022 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0023 00001036 Software\Opera Software/Last CommandLine 2

0024 00001036 Software\Opera Software/Last CommandLine 2

0025 00001036 Software\Opera Software/Plugin Path 2

0026 00001036 Software\Opera Software/Plugin Path 2

0027 00000011 1

=X====== M/11.2.202.233 2012-06-05+17-19-47.032 ========

C:\Windows\syswow64\Macromed\Flash

FlashInstall

mms.cfg

FlashInstall contents are:

=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA65E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx

0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll

0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0011 00000012

=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========

=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0007 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0008 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Last CommandLine 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00001036 Software\Opera Software/Plugin Path 2

0013 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll

0014 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

0015 00000017 C:\windows\SysWOW64\Macromed\Flash

0016 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0017 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0018 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

0019 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0020 00001106

0021 00001106

0022 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0023 00000012

=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========

=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4AD8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx

0004 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe

0005 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll

0006 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0008 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

0009 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0010 00001106

0011 00001106

0012 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0013 00000012

=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========

=O====== M/11.2.202.233 2012-06-05+17-19-40.995 ========

0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{0A36663F-3626-47D9-BD6F-A5A2C9B836C0}\InstallFlashPlayer.exe" -force  -uninstall

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0007 00001021

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0011 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0012 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0013 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0014 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0015 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0016 00001021

0017 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0018 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0019 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0020 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0021 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 2

0022 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0023 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0024 00001106

0025 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0026 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0027 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0028 00001036 Software\Opera Software/Last CommandLine 2

0029 00001036 Software\Opera Software/Last CommandLine 2

0030 00001036 Software\Opera Software/Plugin Path 2

0031 00001036 Software\Opera Software/Plugin Path 2

=X====== M/11.2.202.233 2012-06-05+17-19-43.148 ========

I am sorry for the confusion.

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Adobe Employee ,
Jun 06, 2012 Jun 06, 2012

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Could you try the steps listed in this FAQ?

How do I fix Windows permission problems with Flash Player?

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Guest
Jun 07, 2012 Jun 07, 2012

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There is no change, it still doesn't work.

I appreciate your continued assistance.

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LEGEND ,
Jun 07, 2012 Jun 07, 2012

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LATEST

ck626@hotmail.com wrote:

I just did a clean install...

Did you follow the instructions for a clean install in Chris' reply #2?

I don't think so, you posted your "clean install" comment above on June 6, yet the FlashInstall.log file still shows entries from May 22.  You cannot possibly have performed a clean install according Chris' instructions.

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LEGEND ,
May 18, 2012 May 18, 2012

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ck626@hotmail.com wrote:

...or I get an error message.

And what is that error message?

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Guest
May 22, 2012 May 22, 2012

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The error message I get when trying to play a specific game is, "Failed to load Slotomania, OOps, loading failed due to system overload.  Please try again later.

I always get this no matter which browser I use.

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