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For the past week or so, I am having problems with anything that requires Flash.
I am running Windows 7 Home, 64 bit.
I have a Toshiba Sattelite l745.
I don't know what started this problem but i have uninsalled and reinstalled Flash many times since it happened to no avail. I have even used the Adobe uninstaller many times. I have done this in Safe Mode as well as normal mode.
I can use Flash on a few games using Chrome, but when I try to use it on any other browser (IE, Firefox, Safari) it either doesn't load at all, or I get an error message.
I am at my wit's end, Please help.
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Moving this discussion to the Installing Flash Player forum.
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Can you try a clean install, then with IE verify the installation.
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I had done the clean install several times, but followed all the instructions for that and the IE enabling page to no avail.
When I go to the Adobe test page, I don't see any box although flash is enabled.
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What exactly you see in the following page? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Do you see an animation or is it a blank grey box?
Thanks,
Sunil
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I see just a blank space below "can you see the movie below", not even a grey box, just a white field.
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What files do you have in
Can you also post the contents of the FlashInstall.log files from both these folders?
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C:\Windows\system32\Macromed\Flash
Flash64_11_2_202_235.ocx
FlashInstall
FlashUtil64_11_2_202_235_ActiveX.dll
FlashUtil64_11_2_202_235_ActiveX
FlashUtil64_11_2_202_235_Plugin
NPSWF64_11_2_202_235.dll
C:\Windows\syswow64\Macromed\Flash
Flash32_11_2_202_235.ocx
FlashInstall
flashplayer.xpt
FlashPlayerUpdateService
FlashUtil32_11_2_202_235_ActiveX.dll
FlashUtil32_11_2_202_235_ActiveX
FlashUtil32_11_2_202_235_Plugin
mms.cfg
NPSWF32_11_2_202_235.dll
C:\Windows\system32\Macromed\Flash
=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0
0001
0002
0003
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000011 1
0011 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========
=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8
0001
0002
0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
0013 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe
0014 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 00000011 1
0016 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========
=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001
=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========
=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0003 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0004 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0005 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00000011 1
0007 00000012
=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========
C:\Windows\syswow64\Macromed\Flash
=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA65E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001
0002
0003
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========
=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001
0002
0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
0014 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe
0015 00000017 C:\windows\SysWOW64\Macromed\Flash
0016 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0017
0018
0019 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020
0021
0022
0023 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========
=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4AD8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0004 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0005 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0006 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008
0009 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010
0011
0012
0013 00000012
=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========
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I have posted the requested information and would appreciate some feedback. I am still having the problem.
Can anyone help me fix this?
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When you did a clean install, did you restart Windows after running the uninstaller?
Did you check that the following files were removed during the uninstall:
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I am sorry, I misunderstood what was expected.
I just did a clean install, reobooted and now the contents consist of:
C:\Windows\system32\Macromed\Flash
FlashInstall
contents:
=O====== M/11.2.202.235 2012-05-22+23-37-17.129 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8 -au 0
0001
0002
0003
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000011 1
0011 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-22.929 ========
=O====== M/11.2.202.235 2012-05-23+00-25-27.238 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_64bit.exe" -iv 8 -install -iv 8
0001
0002
0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
0013 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe
0014 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 00000011 1
0016 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.564 ========
=O====== M/11.2.202.235 2012-05-26+21-24-41.037 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001
=X====== M/11.2.202.235 2012-05-26+21-24-41.213 ========
=O====== M/11.2.202.235 2012-05-26+21-24-52.683 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8 -install -iv 8
0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0003 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0004 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0005 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 00000011 1
0007 00000012
=X====== M/11.2.202.235 2012-05-26+21-25-00.040 ========
=O====== M/11.2.202.233 2012-06-05+17-19-32.852 ========
0000 00000010 "C:\Users\Kiki\Downloads\uninstall_flash_player_64bit.exe" -force -force
0001
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0027 00000011 1
=X====== M/11.2.202.233 2012-06-05+17-19-47.032 ========
C:\Windows\syswow64\Macromed\Flash
FlashInstall
mms.cfg
FlashInstall contents are:
=O====== M/11.2.202.235 2012-05-22+23-37-19.534 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{A2A7D619-4F2E-4B43-99A0-F0A85D6BA65E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001
0002
0003
0004 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0007 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0008 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0009 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011 00000012
=X====== M/11.2.202.235 2012-05-22+23-37-21.851 ========
=O====== M/11.2.202.235 2012-05-23+00-25-28.358 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{90355E0C-B6DC-4516-B709-D5058CEC60E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001
0002
0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
0014 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe
0015 00000017 C:\windows\SysWOW64\Macromed\Flash
0016 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0017
0018
0019 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020
0021
0022
0023 00000012
=X====== M/11.2.202.235 2012-05-23+00-25-30.358 ========
=O====== M/11.2.202.235 2012-05-26+21-24-56.578 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{BE9FAE2E-2612-4FE0-A485-D85481FA4AD8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0004 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0005 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0006 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008
0009 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010
0011
0012
0013 00000012
=X====== M/11.2.202.235 2012-05-26+21-24-59.902 ========
=O====== M/11.2.202.233 2012-06-05+17-19-40.995 ========
0000 00000010 "C:\Users\Kiki\AppData\Local\Temp\{0A36663F-3626-47D9-BD6F-A5A2C9B836C0}\InstallFlashPlayer.exe" -force -uninstall
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=X====== M/11.2.202.233 2012-06-05+17-19-43.148 ========
I am sorry for the confusion.
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Could you try the steps listed in this FAQ?
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There is no change, it still doesn't work.
I appreciate your continued assistance.
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ck626@hotmail.com wrote:
I just did a clean install...
Did you follow the instructions for a clean install in Chris' reply #2?
I don't think so, you posted your "clean install" comment above on June 6, yet the FlashInstall.log file still shows entries from May 22. You cannot possibly have performed a clean install according Chris' instructions.
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ck626@hotmail.com wrote:
...or I get an error message.
And what is that error message?
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The error message I get when trying to play a specific game is, "Failed to load Slotomania, OOps, loading failed due to system overload. Please try again later.
I always get this no matter which browser I use.