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"unexpected error" when w export a film from Adobe CS6 Project manager? Help?

Jun 5, 2012 6:27 PM

When trying to copy over a production via Project manager to another drive the system seems to be exporting the media etc and at the very end it says "Unexpected Error. Save yoru file and retry." We've done this several times and been on the phone with tech support for eleven hours and no joy.

 

Anyone have any ideas? We are on 6.01 and this is still a buggy program.

 
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    Jun 5, 2012 8:26 PM   in reply to killen1234
     
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    Jun 6, 2012 5:46 AM   in reply to killen1234

    If you need to get a file over for sound don't use project manager.  Just export a file (windows media or QuickTime) as a reference for the sound department.

     
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    Jun 6, 2012 7:49 AM   in reply to killen1234

    Anyone have any ideas?

     

    Use the right tool for the job.  If you want to copy/move/rename files, you use a File Manager like Windows Explorer or Finder, not an NLE.

     

    In other words, do it manually.

     
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    Jun 7, 2012 2:59 AM   in reply to killen1234

    Having the same issue with media manager, on CS6.1, on Mac OS6.  No dynamic linking was used in project.  Using the media manager to collsolidate footage in several different directories to archive.

     

    Will try renaming project, and retry.  Had no time to further investigate issue by finding a possible offending file, will start to delete files, titles, a wmv file, graphic file types until success.

     
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    Jun 8, 2012 12:52 PM   in reply to killen1234

    So, it looks like the media manager works perfectly - as long as you uncheck the "Rename Files to Match Clip Names" box.  Maybe it's been running into conflicts and can't handle them well?  Regardless - not renaming files isn't an issue, so going forward that'll work - we just have to remember to uncheck it.

     
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    Jun 8, 2012 1:05 PM   in reply to stevecahill
     
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