When trying to copy over a production via Project manager to another drive the system seems to be exporting the media etc and at the very end it says "Unexpected Error. Save yoru file and retry." We've done this several times and been on the phone with tech support for eleven hours and no joy.
Anyone have any ideas? We are on 6.01 and this is still a buggy program.
Can we please have some more info?
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I am producing TV shows for FOX TV in LA. We completed editing a 30 minute special for local broadcast. We need to get the piece off of our machine in the contract studio and over to sound so that we can do a sound EQ. I am using the following process.
Project Manager> Source is the film sequence with a small animation piece> Collect files and copy to a new location (our esternal media/show drive) Includes all files The project size is 125 GB. and resulting project size calculates at 125 Gb.
We next select OK and the project manager seems to be copying the project to a new location. It takes about 30 minutes and when the time bar reaches 98% it cashes. We get a diaglouge that says "an unexpected error has occured please save and try again."
We have spent hours on the phone with tech support and gone through a number of ideas inclduing checking for Microsoft conflicts etc. No joy. The machine this is on is not a server. It's a Dell on Windows 7 running 16GB of RAM but no Cuda card.
We have deadline to meet and this is not helping. If we can;t do this here we will recut the show in FCP on the MAC. I prefer Premiere but at least FCP works.
Please advise and thank you.
Thanks tclark513 but they need the entire show. Adobe tech just told us that for some reason the program is nto performing dynamic linking and that they had no answers. Perhaps the 10 seconds of animation is corrupting the process.
Thanks Jim, We wanted to pull the bins so that we did not loose the dynamic links with the project. We decided to copy off the project and then copied off the mov files. We'll relink them on another computer and hope we don;t have dynamic linking issues with CS6.
Having the same issue with media manager, on CS6.1, on Mac OS6. No dynamic linking was used in project. Using the media manager to collsolidate footage in several different directories to archive.
Will try renaming project, and retry. Had no time to further investigate issue by finding a possible offending file, will start to delete files, titles, a wmv file, graphic file types until success.
Steve you are on the right track. 6.1 is touchy about files. For future projects (we are starting today) we are archiving during the workflow. That will allow us to spot an offending file early in the process.
So, it looks like the media manager works perfectly - as long as you uncheck the "Rename Files to Match Clip Names" box. Maybe it's been running into conflicts and can't handle them well? Regardless - not renaming files isn't an issue, so going forward that'll work - we just have to remember to uncheck it.