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silasmp
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Adobe Reader 10.1.3 crashes when printing

Apr 19, 2012 7:51 AM

Adobe Reader 10.1.3 crashes when printing all documents longer than 5 pages and often documents shorter than that.  Operating system is Windows 7 32-bit.  The crash happens opening within a browser (have tried IE9 and Chrome) and opening PDFs directly.  Please help!

 
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  • Currently Being Moderated
    Apr 23, 2012 2:42 AM   in reply to silasmp

    Dear user,

    Thanks for reporting the issue.

    1. Can you please check if this is any PDF specific. Is it occuring for all PDF's when opened in browser?

    2. What happens if you save this pdf and then take out the print using standalone Reader (without browser). Is it still crashing?

    3. What is your printer name, printer type and printer connection type (shared/ network/ local)?

    4. Can you please share the link with which the issue is reproducible?

    5. Also explain at what point it crashes. Is it crashing only at the point of print or while opening also. Kindly paste the crash log also.

     

    Hope for you timely help.

    Thanks

    -Sonal

     
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  • Currently Being Moderated
    May 27, 2012 6:37 PM   in reply to sonal2890

    is it solved yet? I still have the same issue on my citrix environment.

    It worked for 2-3 days after installed and it crashed when users click print or preference.

    Again after reinstalled , it worked for 2-3 days.

     
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  • Currently Being Moderated
    May 30, 2012 11:12 AM   in reply to silasmp

    WARNING: This disables protected mode at startup, which may increase your risk when opening malicious PDF files!

     

    Try this:

     

    1. Open Acrobat Reader
    2. Edit -> Preferences -> General
    3. Un-check "Enable Protected Mode at startup"
    4. Accept the change and restart Acrobat Reader.
     
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  • Currently Being Moderated
    May 30, 2012 10:11 PM   in reply to jbgrobler

    did that before.. i wont solve.

    I hope adobe come out fix in next patch

     
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  • Currently Being Moderated
    Jun 9, 2012 9:45 AM   in reply to sonal2890

    I have this same problem.

     

    1) happens when I attempt to print any PDF.

    2) happes regardless of whether PDF is opened from browser or from HDD

    3) my printer is Canon MX882 over Wifi

    4) since it affects all PDFs, no link.

    5) it freezes (Not Responding) when I a) click the Print icon on the menu bar or b) select Print from the File menu.  the Print dialog does not even open.

     

    thank you for your assistance in resolving this problem.

     

    Jay

     

    PS - I tried turning off protected mode and this did not resolve the problem.

     
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  • Currently Being Moderated
    Jul 26, 2012 11:04 AM   in reply to silasmp

    Did you get any help with this?  I too have Windows 7 32 bit computer.  Have recently updated to Adobe Reader 10.1.3.  Now it crashes when I try to print.

     
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