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mike-squidinc
mike-squidinc Calculating status...
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cant sign up to creative cloud

Jun 5, 2012 1:36 PM

it wont take payment, this credit card works everywhere else with the same details..

 

also at adobe.com I cant sign in, I have to go acrobat.com to sign in, what's up with that?

 

and I tried changing region to UK while in the forum.. page cant be displayed?

1198 Views   14 Replies   Latest reply: lowwhistler, Jun 29, 2012 3:27 PM
 
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  • lycamera11
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    1. lycamera11,
    Jun 5, 2012 1:57 PM   in reply to mike-squidinc
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    If you're using safari try another browser, I had a semilar problem today

     
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  • mike-squidinc
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    2. mike-squidinc,
    Jun 5, 2012 2:00 PM   in reply to lycamera11
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    I've tried chrome and IE neither works..

     
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  • lycamera11
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    3. lycamera11,
    Jun 5, 2012 2:02 PM   in reply to mike-squidinc
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    I am on  mac, and now Firefox is working,.... so, wait a while and try again,... and hope they will fix this soon

     
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  • mike-squidinc
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    4. mike-squidinc,
    Jun 7, 2012 2:38 AM   in reply to mike-squidinc
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    still cant buy anything, do I abandon all hope of signing up or is there some issue that I should be aware of?

     
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  • mike-squidinc
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    5. mike-squidinc,
    Jun 7, 2012 5:23 AM   in reply to mike-squidinc
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    can someone please have a look at my account and let me know if something is wrong, I'm trying to throw money at you..

     
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  • mike-squidinc
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    6. mike-squidinc,
    Jun 9, 2012 11:17 AM   in reply to mike-squidinc
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    still cant sign up? what's going on? there is nothing wrong with my credit card, I used it yesterday

     
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  • lowwhistler
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    7. lowwhistler,
    Jun 13, 2012 9:05 PM   in reply to mike-squidinc
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    I'm in the same boat Mike, been trying to give Adobe money for weeks now. Eventually got a helpful guy in telesales who said he'd help, but never called back. It's really bizarre that we're trying our best to give them money but they won't take it!

     
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  • mike-squidinc
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    8. mike-squidinc,
    Jun 18, 2012 5:50 AM   in reply to mike-squidinc
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    ok, this is getting silly.. why no staff response? what am I supposed to do to get this to work?

    is this deliberate so I wont be able to buy until after the special offer expires or what?

     
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  • Ken G. Rice
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    9. Ken G. Rice,
    Jun 20, 2012 11:43 AM   in reply to mike-squidinc
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    @mike-squidinc and @lowwhistler - Please email me your Adobe ID at kenrice@adobe.com. We will investigate and get the problem resolved.

     

    UPDATE

    Issue was resolved for both customers.

     
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  • lowwhistler
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    10. lowwhistler,
    Jun 28, 2012 2:55 PM   in reply to Ken G. Rice
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    No it wasn't. I still don't have access, and worse still, the trial has now expired, so I can't even use CS6 now. Love to move to another vendor, but of course we can't can we...

     
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  • mike-squid
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    11. mike-squid,
    Jun 28, 2012 3:04 PM   in reply to lowwhistler
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    works for me now, hope they get it sorted for you soon whistler

     
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  • lowwhistler
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    12. lowwhistler,
    Jun 28, 2012 3:05 PM   in reply to mike-squid
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    Glad to hear there's hope

     
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  • Ken G. Rice
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    13. Ken G. Rice,
    Jun 28, 2012 3:29 PM   in reply to lowwhistler
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    @lowwhistler - My apologies. A lot of people have emailed me directly and I believed the issue was resolved for you. Please email me your Adobe ID and include your handle 'lowwhistler' so that I know for sure it is you. Will work to resolve the issue quickly.

     
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  • lowwhistler
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    14. lowwhistler,
    Jun 29, 2012 3:27 PM   in reply to Ken G. Rice
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    And good to your word, it is now indeed resolved. Thanks Ken

     
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