Dear Mr. Wright,
I appreciate your concern. But again, please wipe out anything about me on your database. To make a long story short, my patience endured through telephone conversation with an agent (for which I waited about one full hour.)
The chats also failed to address my problem.
You have the technology to resolve the issue of Adobe Assistant, and the Adobe Illustrator. It just became a dead and wasted presence on my computer.
Next, I know when I should visit the FAQ. I don't need to do that.
I appreciate your E-mail, but to me it seems that sloppy organization is a result of poor inter-department communication.
A good chunk of your revenue comes from little people like me. I'm not oversimplifying the matter; you do have the resources to trouble-shoot. But from what I had experienced, too many of your agents were ill-equipped to advise; and when they do make the effort, they tell me what I already know, or I get cut off when trying to pull out the ID number of that transaction.
I might try it again when my new computer arrives, or- I will not do business with Shutterstock anymore.
With all due respects,
Melinda de los Santos
Date: Sat, 9 Jun 2012 12:18:37 -0600
From: forums@adobe.com
To: <removed by moderator>
Subject: Re: Adobe Download Assistant, and Adobe Ilustrator CS6 Adobe Download Assistant, and Adobe Ilustrator CS6
Re: Adobe Download Assistant, and Adobe Ilustrator CS6
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Mel1nda this a public forum so you may not always receive an immediate response through this support channel. Which operating system are you using? This will allow myself or another forum member to provide you with the appropriate directions to remove the software.
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