Hi. I am on 10.7.4 and am trying to download premium. I was hoping to avoid reinstalling just because of the time it takes. Should I take this to mean that the download is not complete untill installation is done?

It happens during the install after I choose my app folder etc. Funny enough, there is a window *somewhere*, of course now I can not remember where I saw it or how to get to it again in my computer, where I actually saw the dmg downloaded file for CS^ MasterAND photoshop which is what I tried first before I realized I could try the whole enchilada in 6. So, it would seem as if those installer downloads are on my drive but are greyed out. You can not see them in the application file but below it where it shows the file location (or the MAC russian doll display as I like to call it) it says it is there in another adobe file I can not seem to trip over. Meanwhile my download assistant still has 4 hours left to dowload CS6 Master...again.

Hi

ALSO The min left has increased to11330 but still at 8%. What is ays it is installing is also different from last night but the bar has barely moved. Is it using the internet still at this stage or is it just internal?

I downloaded the support advisor and got this:

Here is the package code:

00-13279-180109062012

If I have two installations going I can only see one.

Thanks

UPDATE: Still says 8% but now has 15482 min. remaining. The percentage and the bar are static but the min. steadily incease. Aaaaaah, LOL.

Message was edited by: danimuschick1

I uninstalled ALL the trials of six I have tried to download. Of course it said there was nothing to uninstall because none of them ever installed. So then I ran the cleaner on the link you gave me. And AGAIN it has stopped at 8% but the mn. keep increaseing. I have been trying to  install this trial since LAST Thurs and nothing I have tried or what you have suggested has worked. I used the CS5 trial a couple of months ago- is that the problem? I heard 6 was out so I wanted to play around with that. I had CS2 but lost it when I upgraded my operating system. I was trying to see if I want to pony up for 6 or buy a copy of the 5.5. This is taking SO long. I have to be doing something wrong. It downloaded overnight and now this is a screenshot of where it is now. It has said 8% for 45 min.

As you can see it is the same thing. Could it be because I am on Wi-Fi? These are the only things I can think of.

A

I finally figured out that you mean activity monitor which I never use but anyway I am only running ONE! I already used the cleaner and removed ALL copies (which were not fully installed copies) and RE downloaded from the latest email you sent me re the cleaner app. Furthermore I am not getting any of the messages that you have suggested That I was recieving:

Jeff A Wright wrote:

Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:

 

 

“You are already running another Adobe installer. Please close other installer and select Retry option.”

“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”

Click Quit (for the first message) or No (for the second message) to exit the installer.

 

 

For some reason It wont let me upload an image of the activity  (task) manager, but I assure u there is only 1 Download assistant and 1 Application manager running.

Still stumped

Message was edited by: danimuschick1

Holy Cow! Jeff, my man. That only took me forever, and I am forever grateful to you (on a trial basis for 30 days anyway), LOL.

Thanks Again,

Ann Marie