Can anyone help me get a serial number from Adobe & Identit-e?

[kguild03]

I bought the Adobe Creative Suite 6 Design Standard Student & Teacher edition through Amazon online. I followed the instructions inside the package to verify my eligibilty as an educator. I received a message on the screen after submitting my materials that I was verified & I would be receiving a serial number.  This was on June 1. I contacted Adobe Chat and a rep. told me to wait 2 -3 business days, but still no email with serial number had arrived. On June 7, I contacted Adobe Chat again and the rep told me to contact customer service at identit-e.  I have sent  identit-e two emails with no response. It has been one week of trying to get my serial number from either Adobe or identit-e.  Can anyone help me get my serial number?

Product Code <removed by moderator>. 

My work email is <Removed by moderator>

[Jeff A Wright]

Kguild03 if you have already submitted your proof of eligibility I would recommend reviewing our Education FAQ.  In specific please review the section How do I check the status of my education order - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_order_status.

Also I have removed your Product Code and e-mail address as this is a public forum.

[kguild03]

Jeff,

I ordered through Amazon and not through Adobe so there is not a record of my order on the Adobe website.  I do have a record of the order with Amazon so I requested a refund through Amazon.  The product is unusable without the serial number.  It has been 8 days since my eligibility  was verified with identit-e.  I have spoken with three Adobe rep.s and two unanswered email to identit -e trying to get the serial number since I was verified as eligible to receive the student/educator version of Creative Suites. I am very disaapointed with the lack of help I have received from Adobe with this issue.

Being referred to identit-e or to a FAQ page is not what I needed to solve the problem- I needed the serial number  I have lost complete confidence in Adobe's customer service and that the serial number will ever be provided.

Kathie

[Jeff A Wright]

Have you tried entering your product code into https://www.identit-e.com/default/index/selfHelp/p/14? 

[kguild03]

Yes, multiple times since June 1st I have entered the product code onto the link listed in your reply. I get an automatic response  from identiti- e that my eligibility has been approved/verified and I will receive the serial number at my email, but I still have not received it. I have checked regularly in both inbox and in spam/trash - no serial number or response/reply of any kind from identit-e.

Kathie

[Jeff A Wright]

Do you have an order number or case number which I can review?  You may ultimately still need to continue working with our support team but I can review your current case history.

[kguild03]

Jeff,

I received the serial number today from identit-e.  Thanks for your help.  I have downloaded the Adobe Creative Suites.  Still not sure what the hold up was, but very glad to have the serial number so I can use the product.

Kathie