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charlyw85
charlyw85 Calculating status...
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Illustrator CS keeps crashing. Help!

Jun 10, 2012 7:55 AM

HI Everyone,

 

Would be really gratefull if someone could help me.

 

my illustrator won't open without crashing. It gets as far as letting me select a new document but as it tries to open it it quits. I have had it for bout 5 yrs with no problems. Photoshop CS is still working fine.

 

I've had a look at other forums that suggest it is a problem with adobe reader 8.3 but I have tried to download a previous version but I haven't been able to find it.

 

This is the error log.

 

Process:     Illustrator CS [70602]
Path:        /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Identifier:  com.adobe.illustrator
Version:     11.0 (11.0)
Code Type:   PPC (Translated)

Parent Process:  launchd [142]

 

Interval Since Last Report:      8686 sec
Crashes Since Last Report:       10

Per-App Interval Since Last Report:  250 sec

Per-App Crashes Since Last Report:   9

 

Date/Time:   2012-06-10 15:36:44.793 +0100
OS Version:  Mac OS X 10.5.8 (9L31a)

Report Version:  6

Anonymous UUID:  6AD61BFF-9470-471C-8CD5-7947D823A141

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000002

Crashed Thread:  0

 

Thread 0 Crashed:

0   translate                 0xb80bc718 0xb8000000 + 771864
1   translate                 0xb80b7007 0xb8000000 + 749575
2   translate                 0xb80d49c0 0xb8000000 + 870848
3   translate                 0xb813ce79 spin_lock_wrapper + 1981
4   translate                 0xb8011b64 0xb8000000 + 72548

 

Thread 1:

0   ???                       0x800bc166 0 + 2148254054
1   ???                       0x800c395c 0 + 2148284764
2   translate                 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3   ???                       0x800ed055 0 + 2148454485
4   ???                       0x800ecf12 0 + 2148454162

 

Thread 2:

0   translate                 0xb815289e spin_lock_wrapper + 90594
1   translate                 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2   translate                 0xb80bdb8b 0xb8000000 + 777099
3   translate                 0xb80b7007 0xb8000000 + 749575
4   translate                 0xb80d49c0 0xb8000000 + 870848
5   translate                 0xb813d75f spin_lock_wrapper + 4259
6   translate                 0xb8011b64 0xb8000000 + 72548

 

Thread 3:

0   translate                 0xb8152863 spin_lock_wrapper + 90535
1   translate                 0xb816e79d CallPPCFunctionAtAddressInt + 84281
2   translate                 0xb80bdb8b 0xb8000000 + 777099
3   translate                 0xb80b7007 0xb8000000 + 749575
4   translate                 0xb80d49c0 0xb8000000 + 870848
5   translate                 0xb813ce79 spin_lock_wrapper + 1981
6   translate                 0xb8011b64 0xb8000000 + 72548

 

Thread 4:

0   translate                 0xb8152c24 spin_lock_wrapper + 91496
1   translate                 0xb816c825 CallPPCFunctionAtAddressInt + 76225
2   translate                 0xb80bdb8b 0xb8000000 + 777099
3   translate                 0xb80b7007 0xb8000000 + 749575
4   translate                 0xb80d49c0 0xb8000000 + 870848
5   translate                 0xb813d75f spin_lock_wrapper + 4259
6   translate                 0xb8011b64 0xb8000000 + 72548

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000002  ebx: 0xb80b6c78  ecx: 0xa8030002  edx: 0x00000003

  edi: 0x8080d180  esi: 0x00000000  ebp: 0xb7fffa08  esp: 0xb7fff9ec

   ss: 0x0000001f  efl: 0x00010206  eip: 0xb80bc718   cs: 0x00000017

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0x00000002

 

Binary Images:

0xb8000000 - 0xb81d7fe7  translate ??? (???) /usr/libexec/oah/translate

 

Translated Code Information:

Rosetta Version:  21.03

Args:  /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchC FMApp /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS

Exception: EXC_BAD_ACCESS (0x0001)

 

Thread 0: (0xb011cd64, 0xb8152863)

0x970c179c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40

0x8446add4: No symbol

0x8446b010: No symbol

0x8446aa28: No symbol

0x970ad388: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80

0x970ad388: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80

0x92376074: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/Launch CFMApp :   + 0

 

PPC Thread State

srr0: 0x00000000srr1: 0x00000000         vrsave: 0x00000000
cr:  0xXXXXXXXXxer: 0x00000000 lr: 0x970c17e0ctr: 0x922e50e0
r00: 0xffffffda r01: 0xf0101cd0 r02: 0x00136000 r03: 0x00004d03
r04: 0x7fffffff r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x001360f0 r10: 0x00000000 r11: 0xa04cca78
r12: 0x922e50e0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x7fffffff r30: 0x00000000 r31: 0x970c1780

 

Thread 1: (0xb019ed38, 0xb8152c24)

0x923281d8: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260

0x9674d00c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync : pthreadSemaphoreWait(t_pthreadSemaphore*) + 40

0x96760bb0: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ColorSync.framework/Versions/A/ColorSync : CMMConvTask(void*) + 52

0x92376074: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/Launch CFMApp :   + 0

 

PPC Thread State

srr0: 0x00000000srr1: 0x00000000         vrsave: 0x00000000
cr:  0xXXXXXXXXxer: 0x00000000 lr: 0x9232831cctr: 0x922f037c
r00: 0x0000014e r01: 0xf0182d70 r02: 0xf0182db0 r03: 0x00003f03
r04: 0x00004003 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x00000001 r10: 0x92327cb8 r11: 0xa04cc934
r12: 0x922f037c r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa04c7d00
r28: 0x0083e380 r29: 0x0084e400 r30: 0x0083e3ac r31: 0x92327d00

 

Thread 2: Crashed (0xb7fff9ec, 0xb80bc718)

0x3fac4968: No symbol

0x3fac4400: No symbol

0x6d33ef78: No symbol

0x6d340ee8: No symbol

0x6d33ce6c: No symbol

0x6d33ca40: No symbol

0x3fac33e8: No symbol

0x8461c010: No symbol

0x8461bea0: No symbol

0x8461a918: No symbol

0x8461cd90: No symbol

0x84625fb8: No symbol

0x84a07a60: No symbol

0x849f8c08: No symbol

0x84d636d0: No symbol

0x84d69808: No symbol

0x84d6b818: No symbol

0x84623584: No symbol

0x84d8ee4c: No symbol

0x93b68c4c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488

0x93b67de4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468

0x93b67c00: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56

0x93b97b8c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 312

0x93b690a0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2596

0x93b67de4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468

0x93b84d08: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56

0x93bf34ac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : _ToolboxEventDispatcher + 88

0x93bef9e8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox : _RunApplicationEventLoop + 168

0x84d8e9d8: No symbol

0x844faca4: No symbol

0x844ebeec: No symbol

0x844ebe64: No symbol

 

PPC Thread State

srr0: 0x00000000srr1: 0x00000000         vrsave: 0x00000000
cr:  0xXXXXXXXXxer: 0x20000000 lr: 0x3fac4968ctr: 0x6f191a10
r00: 0x00000001 r01: 0xbfffd7c0 r02: 0x00a7ba00 r03: 0x00000000
r04: 0x00000000 r05: 0x0d57207c r06: 0x00000101 r07: 0x0e317c04
r08: 0x00000000 r09: 0x000007ef r10: 0x000007ee r11: 0x6f3a91ac
r12: 0x0d516e3c r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0x00000000 r21: 0x123c613c r22: 0x00000000 r23: 0x0ead731c
r24: 0x00000002 r25: 0x0e341b5c r26: 0x0e341a24 r27: 0x00000030
r28: 0x00000080 r29: 0x00000028 r30: 0x00a7c584 r31: 0x00a7c574

 

Thread 3: (0xb009ad60, 0xb815289e)

0x923281d8: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260

0x9708d944: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244

0x9708d718: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432

0x970bf8ac: /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore : _TimerThread + 72

0x92376074: /usr/lib/libSystem.B.dylib : __pthread_body + 40

0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/Launch CFMApp :   + 0

 

PPC Thread State

srr0: 0x00000000srr1: 0x00000000         vrsave: 0x00000000
cr:  0xXXXXXXXXxer: 0x20000000 lr: 0x92328218ctr: 0x922e50f0
r00: 0xffffffd9 r01: 0xf0080c90 r02: 0xa04c753c r03: 0x00003d03
r04: 0x00003e03 r05: 0x0000003c r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x00000001 r10: 0xf0080e48 r11: 0xa04cca74
r12: 0x922e50f0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xa0bdf86c r21: 0x9716d570 r22: 0x9716d570 r23: 0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0xf0080e48 r27: 0xa04c7d00
r28: 0xa0bd7bc4 r29: 0xa04c753c r30: 0xa0bd7bf8 r31: 0x92327d00

 

Any help would be greatly appreciated as i really need my illustrator to work!

 

Thanks,

 

Charley

406 Views   2 Replies   Latest reply: Wade_Zimmerman, Jun 10, 2012 8:11 AM
 
Replies
  • John Hawkinson
    5,515 posts
    Jun 25, 2009
    Currently Being Moderated
    1. John Hawkinson,
    Jun 10, 2012 8:06 AM   in reply to charlyw85
    Report

    Ummm...when was the last time this worked?

    You're running Mac OS X 10.5.8, have you ever used Illustrator CS under it?

     

    Illustrator CS is ancient.

     

    It's a PPC binary and OS X uses Rosetta technology to translate the machine code from PPC to Intel.

    That's not exactly a reliable or error-free proposition, and I suspect the problem here is as much Apple's as Adobe's. But really it's bit rot.

     

    I bet you can find cheap copies of Illustrator CS5 (maybe even CS4) for sale legally, now that CS6 is out.

    Trying to use Illustrator CS in today's professional environments should not really be considered viable.

     
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  • Wade_Zimmerman
    Currently Being Moderated
    2. Wade_Zimmerman,
    Jun 10, 2012 8:11 AM   in reply to charlyw85
    Report

    Sounds like a permissions problem or a corrupt preference

     

    permission use the disk utility to repair the permissions or try to repar the permissions for the adobe illustrator settings folder the same one mentioned below. You right or control click the folder and go to Ge Info go the the Sharing and Permissions it might be called Ownership and permission on yoour system and make sure that the permissions are read write for all listed users

     

    you can tr this as well

     

    1. Quit Illustrator.
    2.Go to User/username/Library/Preferences/ Adobe illustrator CS Settings and either rename the folder (to something like Old Adobe Illustrator CS Settings) or trash the settings folder, the whole folder not just the contents of the folder..
    3. Start Illustrator. Illustrator creates a new preferences file.

     
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