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I can't install Adobe Flash Player 11

New Here ,
Jun 09, 2012 Jun 09, 2012

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I keep trying to download the most recent adobe flash player to my computer, so I can watch a video on youtube. However when I click 'run' and get to the installation process, at 50% installed it tells me I must close internet explorer to continue. I have, yet the message still comes up, I'm really not very good with computers and just have no idea what to do!

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Adobe Employee ,
Jun 09, 2012 Jun 09, 2012

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Moving this discussion to the Installing Flash Player forum.

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LEGEND ,
Jun 09, 2012 Jun 09, 2012

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Download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht... and save it to disk, then close all browser windows and run the downloaded installer.

If you still need help, please specify your Windows version and IE version.

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Guest
Jun 10, 2012 Jun 10, 2012

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my mom has the same error yesterday.  using IE8 with windows xp.

thank you

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LEGEND ,
Jun 10, 2012 Jun 10, 2012

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And my suggestion did not help...?

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Guest
Jun 10, 2012 Jun 10, 2012

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She (mom)  downloaded as you suggest here at point 2, Flash Player for Active X (Internet explorer).  Attempting to run it she got an error "not a valid Win32 application"  and was not able to continue.

Thanks again,

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LEGEND ,
Jun 10, 2012 Jun 10, 2012

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That message usually indicates that the installer executable was corrupted during the download; please have her download the installer again.

The offline installer for Internet Explorer has a size of 8.79 MB 9,010 KB / 9,225,928 bytes.

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