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Error when auto updater attempts to install update

Jun 25, 2012 2:52 PM

My wife got an update on her computer, I was able to save the "error report" prior to closing the updater.  Where would you like it sent?  When will Adobe fix this?  Obviously the issue was not addressed with the new Installer/Uninstaller (11.3 r300).       -kd5-

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Jun 10, 2012 6:09 PM   in reply to kd5150

    kd5150 wrote:

     

    I was able to save the "error report" prior to closing the updater.  Where would you like it sent?

    Why don't you post it here in the forum?

     
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    Mark as:
  • Currently Being Moderated
    Jun 10, 2012 10:07 PM   in reply to kd5150

    You can use the standard keyboard shortcut Ctrl+V to paste in the forum editor.

     
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    Mark as:
  • Currently Being Moderated
    Jun 10, 2012 10:09 PM   in reply to kd5150

    Can you also post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

     
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    Mark as:
  • Currently Being Moderated
    Jun 24, 2012 4:43 AM   in reply to kd5150

    I am having the same problem.

    Error message: 

     

    Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem .......

    Any solution yet?

     

     
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    Mark as:
  • Currently Being Moderated
    Jun 25, 2012 12:37 PM   in reply to Pat Willener

    Same error here as well.

     

    Win XP Home

     

    Error:  Adobe Flash Player Installer/Uninstaller 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.

     

    FlashPlayerUpdateService.exe - App Error: The instruction at "0x007a0283" referenced memory at "0x887a7be2". The memory could not be "written".

     

    FlashInstall log:

    =O====== M/10.1.53.64 2010-06-12+02-46-41.250 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\FlashPlayerUpdate.exe"

    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.1.53.64 2010-06-12+02-49-54.953 ========

     

    =O====== M/10.1.53.64 2010-08-17+02-17-12.515 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.1.53.64 2010-08-17+02-21-15.625 ========

     

    =O====== M/10.1.82.76 2010-08-17+02-21-15.609 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.1.82.76 2010-08-17+02-21-26.890 ========

     

    =O====== M/10.1.82.76 2010-09-27+01-07-11.625 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.1.82.76 2010-09-27+01-13-30.875 ========

     

    =O====== M/10.1.85.3 2010-09-27+01-13-30.937 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.1.85.3 2010-09-27+01-13-40.578 ========

     

    =O====== M/10.1.85.3 2010-11-09+02-59-36.015 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.1.85.3 2010-11-09+03-00-20.875 ========

     

    =O====== M/10.1.102.64 2010-11-09+03-00-20.875 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.1.102.64 2010-11-09+03-00-27.250 ========

     

    =O====== M/10.1.102.64 2011-02-15+02-29-31.156 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.1.102.64 2011-02-15+02-37-24.031 ========

     

    =O====== M/10.2.152.26 2011-02-15+02-37-24.000 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.2.152.26 2011-02-15+02-37-31.625 ========

     

    =O====== M/10.2.152.26 2011-03-22+02-47-22.921 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.2.152.26 2011-03-22+02-52-08.625 ========

     

    =O====== M/10.2.153.1 2011-03-22+02-52-08.640 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.2.153.1 2011-03-22+02-52-15.234 ========

     

    =O====== M/10.2.153.1 2011-04-20+02-04-10.750 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.2.153.1 2011-04-20+02-11-12.671 ========

     

    =O====== M/10.2.159.1 2011-04-20+02-11-12.671 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    =X====== M/10.2.159.1 2011-04-20+02-11-19.828 ========

     

    =O====== M/10.2.159.1 2011-05-18+01-42-20.984 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.2.159.1 2011-05-18+01-48-05.656 ========

     

    =O====== M/10.3.181.14 2011-05-18+01-48-05.640 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\3.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    =X====== M/10.3.181.14 2011-05-18+01-52-49.046 ========

     

    =O====== M/10.3.181.14 2011-06-23+02-32-20.109 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.3.181.14 2011-06-23+02-34-55.406 ========

     

    =O====== M/10.3.181.26 2011-06-23+02-34-55.406 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\17.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0011 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/10.3.181.26 2011-06-23+02-35-04.343 ========

     

    =O====== M/10.3.181.26 2011-08-12+01-20-34.875 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.3.181.26 2011-08-12+01-22-54.140 ========

     

    =O====== M/10.3.183.5 2011-08-12+01-22-54.125 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\11.dir\InstallFlashPlayer.exe" -iv 0

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0011 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/10.3.183.5 2011-08-12+01-23-00.000 ========

     

    =O====== M/10.3.183.7 2011-09-07+07-47-09.828 ========

    0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player.exe" -dlm -install

    0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0008 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe

    0009 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0010 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0011 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/10.3.183.7 2011-09-07+07-47-10.890 ========

     

    =O====== M/10.3.183.7 2011-09-23+01-44-53.734 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

    =X====== M/10.3.183.7 2011-09-23+01-46-58.718 ========

     

    =O====== M/10.3.183.7 2011-10-04+14-53-37.375 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

    =X====== M/10.3.183.7 2011-10-04+15-05-16.343 ========

     

    =O====== M/10.3.183.7 2011-10-13+01-46-03.546 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/10.3.183.7 2011-10-13+01-49-24.656 ========

     

    =O====== M/11.0.1.152 2011-10-13+01-49-24.640 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\35.dir\InstallFlashPlayer.exe" -iv 0

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe

    0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/11.0.1.152 2011-10-13+01-49-48.906 ========

     

    =O====== M/11.1.102.55 2011-11-17+03-52-40.156 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 4

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe 5

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/11.1.102.55 2011-11-17+03-53-22.640 ========

     

    =O====== M/11.0.1.152 2011-11-17+03-50-13.218 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/11.0.1.152 2011-11-17+03-53-22.703 ========

     

    =O====== M/11.1.102.62 2012-02-20+19-05-07.015 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\2.dir\InstallFlashPlayer.exe" -iv 4

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe 5

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/11.1.102.62 2012-02-20+19-05-34.109 ========

     

    =O====== M/11.1.102.55 2012-02-20+19-03-28.578 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -update plugin

    0001 [I] 00000011 0

    =X====== M/11.1.102.55 2012-02-20+19-05-34.156 ========

     

    =O====== M/11.2.202.228 2012-04-03+20-31-25.234 ========

    0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install -au 0

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll 5

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.ex e

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0014 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0015 [W] 00001102

    0016 [W] 00001106

    0017 [I] 00000012

    =X====== M/11.2.202.228 2012-04-03+20-31-29.859 ========

     

    =O====== M/11.2.202.228 2012-04-03+21-12-48.687 ========

    0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

    0001 [F] 00001041

    =X====== M/11.2.202.228 2012-04-03+21-12-49.968 ========

     

    =O====== M/11.2.202.228 2012-04-03+21-54-51.437 ========

    0000 [I] 00000010 "C:\Documents and Settings\Jodie\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll

    0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.ex e

    0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0014 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0015 [W] 00001106

    0016 [W] 00001106

    0017 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0018 [I] 00000012

    =X====== M/11.2.202.228 2012-04-03+21-54-55.234 ========

     

    =O====== M/11.2.202.233 2012-04-14+17-57-03.281 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_228.dll 5

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.ex e

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0015 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0016 [W] 00001106

    0017 [W] 00001106

    0018 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0019 [I] 00000012

    =X====== M/11.2.202.233 2012-04-14+17-57-07.046 ========

     

    =O====== M/10.3.183.16 2012-04-24+19-48-07.593 ========

    0000 [I] 00000010 C:\DOCUME~1\Jodie\LOCALS~1\Temp\60377607-a0fb-49b0-adba-9c435df33687\ flashplayer10_3r183_16_winax.exe -install

    0001 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10zb.ocx

    0002 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10zb_ActiveX.exe

    0003 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10zb_ActiveX.dll

    0004 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0005 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0006 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    =X====== M/10.3.183.16 2012-04-24+19-48-13.296 ========

     

    =O====== M/11.2.202.233 2012-04-24+21-57-18.390 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0003 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_233.ocx

    0004 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.e xe

    0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.d ll

    0006 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0008 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0009 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0010 [W] 00001106

    0011 [W] 00001106

    0012 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0013 [I] 00000012

    =X====== M/11.2.202.233 2012-04-24+21-57-24.093 ========

     

    2012-5-5+7-57-8.484 [error] 1226 1062

    =O====== M/11.2.202.235 2012-05-05+07-57-02.968 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_235.ocx

    0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe

    0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll

    0005 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0006 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0008 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0009 [W] 00001106

    0010 [W] 00001106

    0011 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0012 [I] 00000012

    =X====== M/11.2.202.235 2012-05-05+07-57-08.593 ========

     

    2012-5-5+16-57-7.171 [error] 1226 1062

    =O====== M/11.2.202.235 2012-05-05+16-57-03.859 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Plugin Path 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll 5

    0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll

    0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.ex e

    0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0015 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0016 [W] 00001106

    0017 [W] 00001106

    0018 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0019 [I] 00000012

    =X====== M/11.2.202.235 2012-05-05+16-57-07.203 ========

     

    =O====== M/11.3.300.257 2012-06-13+14-52-57.484 ========

    0000 [I] 00000010 "C:\DOCUME~1\Jodie\LOCALS~1\Temp\{474812ED-7AA4-4345-9385-BC4D930871B E}\InstallFlashPlayer.exe" -iv 4

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.ex e 5

    0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_2_202_235_Plugin.exe/ 2

    0011 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll

    0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.ex e

    0013 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0014 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0015 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0018 [W] 00001106

    0019 [W] 00001106

    0020 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0021 [I] 00000012

    =X====== M/11.3.300.257 2012-06-13+14-56-14.703 ========

     

    =O====== M/11.2.202.235 2012-06-13+14-43-57.296 ========

    0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.e xe" -update plugin

    0001 [I] 00000011 0

    =X====== M/11.2.202.235 2012-06-13+14-56-14.921 ========

     

    2012-6-23+2-57-20.750 [error] 1226 1062

    =O====== M/11.3.300.262 2012-06-23+02-57-12.265 ========

    0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

    0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

    0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0007 [W] 00001036 Software\Opera Software/Plugin Path 2

    0008 [W] 00001036 Software\Opera Software/Plugin Path 2

    0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll 5

    0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_3_300_257_Plugin.exe/ 57

    0011 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_3_300_262.dll

    0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_3_300_262_Plugin.ex e

    0013 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

    0014 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

    0015 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

    0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

    0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

    0018 [W] 00001106

    0019 [W] 00001106

    0020 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

    0021 [I] 00000012

    =X====== M/11.3.300.262 2012-06-23+02-57-20.843 ========

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 25, 2012 2:52 PM   in reply to Emulatron

    Branched this discussion to it's own thread.  Forwarding along to the installer team for their review.

     

    Chris

     
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  • Currently Being Moderated
    Jun 26, 2012 11:50 AM   in reply to Chris Campbell

    I am having this exact same problem with Adobe on my Windows XP system. We need a fix for this problem.

     
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  • Currently Being Moderated
    Jun 27, 2012 6:16 AM   in reply to kd5150

    untitled1.JPG

     

    I'm also facing say issue several times in a single day.

     
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  • Currently Being Moderated
    Jun 27, 2012 6:35 AM   in reply to Nabahat Khan

    I am as well for the past few days. I installed the new version, uninstalled the old that seemed to still be there, uninstalled both and cleaned the registry. It stopped. I installed again last night and lo and behold it is there again this morning. Do I have to uninstall and not use Flash for this to stop? I have WinXP and Firefox 13.0.1, but I think it happened

    with the previous version of FIrefox too.
    Error 3.PNG

     
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  • Currently Being Moderated
    Jun 27, 2012 1:04 PM   in reply to ECUMCMUSIC

    same problem here getting the crash daily for a few days, on two different xp pro sp3 pc's...

     
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  • Currently Being Moderated
    Jun 27, 2012 7:07 PM   in reply to kd5150

    I also am getting the error message several times a day. XP, well updated, with the latest version of Adobe Flash. Dang!

     
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  • Currently Being Moderated
    Jun 27, 2012 7:21 PM   in reply to kd5150

    Like those who replied previously, I am also getting this error message several times a day.  XP SP3, Firefox 13.0.1, etc.  It doesn't sound like un-installing/re-installing anything resolves this, so I am also among those waiting for a fix.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 27, 2012 10:29 PM   in reply to jwgarfield

    For those affected by this bug, please visit this bug report and cast a vote for it being fixed:

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

     

    I think we might be able to work around this by

    1.       Opening the Flash Player control panel in the Windows control panels

    2.       Selecting the Advanced tab

    3.       Clicking “Change Update Settings”

    4.       Choosing “Notify me to install updates”

     

    Please give that a try and let me know how it works.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 28, 2012 6:16 AM   in reply to Chris Campbell

    I am having the same problem, but I have Windows 7 Pro and use IE 8.

     
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  • Currently Being Moderated
    Jun 28, 2012 5:37 PM   in reply to kd5150

    I am having the same symptoms:

    "Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close.  We are sorry for the inconvenience."

    This notice occurs time after time. A manual installation made no difference. The Adobe Flash site tells me that I have version 11,3,300,262 installed, so I am unsure just why there is an updating attempt.

     

    Win XP 32bit Service Pack 3.

    I will switch to manual updating as Chris recommends and see if there is any difference.

     
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  • Currently Being Moderated
    Jul 1, 2012 3:31 AM   in reply to Chris Campbell

    In regards to: "please visit this bug report and cast a vote for it being fixed"

     

    I was unaware there was a bug election going on.

    I suppose that what I perceived as an error in the software installer is actuall an unwanted campaign poster.

    What other bugs are in the running?

    If it is close will there be a run-off election?

     

    What a novel way to address the problem - support by democracy.

     

    ====================================================================== =

    For those affected by this bug, please visit this bug report and cast a vote for it being fixed:

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

     

    I think we might be able to work around this by

    1.       Opening the Flash Player control panel in the Windows control panels

    2.       Selecting the Advanced tab

    3.       Clicking “Change Update Settings”

    4.       Choosing “Notify me to install updates”

     

    Please give that a try and let me know how it works.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jul 1, 2012 11:07 AM   in reply to AcrobatSpider

    My honored member of the low life opposition...

     

    Obviously you are a progressive socialist with little faith in our system of Adobe gubment. I suppose you think Adobe would correct this bug by royal decree, much as was done with the computer health care issue recently?

     

    Let me tell you something, my friend. In the Adobe nation we are ruled by concrete, immutable, and logical computer calculation, and not by the whims of rebellious rapscallion reactionary upstarts such as yourself.

     

    Let me be the first to assure you that THE MOMENT that Adobe thinks it is good and proper, they will address this minor hiccup, most probably, that makes us want to run naked and screaming and tear out our very living hair follicles... in a timely and forceful manner... sufficient for the cure.

     

    And the ONLY way they are going to know the proper time is when enough of us vote for it so that they know the problem even exists. The actual mechanics of how this vote process brings the probem to their attention in the first place isn't important for rapscallions to understand. You are ONLY required to accept it with the proper humility and grace.

     

    So, I suggest you remove yourself from your high horse of uncertain lineage and start voting. Often. About 12-15 times a day should do for a start.

     

    I thank the right honored gentleman.

     

     

    In regards to: "please visit this bug report and cast a vote for it being fixed"

     

    I was unaware there was a bug election going on.

     
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  • Currently Being Moderated
    Jul 1, 2012 10:11 PM   in reply to ElNorm

    Point of Order!

     

    If I may, I think my good friend from cyberspace misses the point. If we are to be more than a mob of spamming surrogates, slaves to the problems we face in Adobeland, we need leaders.

     

    And I submit that we do need leaders - leaders that will make the important decisions of the day and not delegate that responsibility to the pollsters and lobbyist and those of us guided by our emotions.

     

    I submit that we must also remember that, no matter what the connection strength or operating system, we all put on our Internet one key at a time.

     

    And furthermore, I think my esteemed colleague would agree that name calling and otherwise bowing to the public pressures of an entertainment-sustained contingent, is no more likely to bring us productive solutions than is the over-simplification and minimization of the problem itself.

     

    Wherefore, I applaud the gentlewoman's energy in the matter, but submit that the most productive and reassuring portion of her post was that which disclosed she is not an Adobe staff member.

     

    I say to you now, consumers one and all, do not go gentle into that good night of support populism. I say that if there be low life among us, that they are those who refuse to demand more from the software upon which they base their productivity; I say they must be those that allow corporate abandonment to dictate their computer functionality, and; they most certainly must be those that, like mindless drones, defend every move of the corporation with such patriotic zeal that it undermines our very purchases.

     

    Thank you.

     

    I yield my remaining time to the gentlewoman.

     
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  • Currently Being Moderated
    Jul 2, 2012 6:26 PM   in reply to AcrobatSpider

    Could it be an unexpected bug due to the fact that the ActiveX and Plugin versioning doesn't match now?

    I don't recall this happening on our systems, until we pushed out the newer plugin (only) build to be compatible with FF13.x.

     

    I remoted into one system and it had

    Faulting application FlashPlayerUpdateService.exe, version 11.3.300.262, faulting module ntdll.dll, version 5.1.2600.6055 ...

     

    on 6/30 at 9:58pm

    on 7/2 at 1:58pm

    on 7/2 at 3:13pm

    on 7/2 at 7:12pm

     

    The 3:13pm and 7:12pm times are when I remoted into this system.  The other times look to be scheduled times FlashPlayerUpdateService.exe runs as schtasks.exe shows...

     

    Adobe Flash Player Updater

    "Every 1 hour(s) from 12:58 AM for 24 hour(s) every day, starting 1/1/2000"

     

     

    So, it obviously doesn't crash every single time it runs, since it runs hourly.  I rebooted this particular system and logged in again and it didn't crash and I've executed it manually a few times and it hasn't crashed yet.

     

    However, until Adobe fixes this bug, I guess I'm going to run

    FlashPlayerUpdateService.exe -deleteTask

    on all of our systems, to keep it from running hourly and crashing every so many times.

     
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  • Currently Being Moderated
    Jul 3, 2012 6:54 AM   in reply to kd5150

    I received a test build from Adobe (version 11.3.300.265). Initial testing appears good. I'll post back with more results.

     
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  • Currently Being Moderated
    Jul 4, 2012 7:10 AM   in reply to Chris Campbell

    I have the same error message, I have experienced this on two machines running Windows XP 32bit one has SP2 the other SP3, has anybody found a fix?

     

    Kind regards,

    Rhys

     
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  • Currently Being Moderated
    Jul 4, 2012 8:01 AM   in reply to robot_rhys16

    Until Adobe comes out with a new build of flashplayerupdateservice.exe which doesn't keep crashing, I would delete the scheduled task and also the AdobeFlashPlayerUpdateSvc service.

     

    flashplayerupdateservice.exe -deleteTask

    flashplayerupdateservice.exe -uninstall

     
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  • Currently Being Moderated
    Jul 6, 2012 5:59 PM   in reply to JeffS47

    Me too.  Win XP Home SP3, FF 13.x,  Adobe 11.3.300.265.

    I have disabled the update service.

     
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  • Currently Being Moderated
    Jul 7, 2012 3:14 AM   in reply to cogx

    Same problem.  Also on XP. 

     

    Bored of it!  Voted for fix. 

     

    Meanwhile, stopping the updater seems sensible.  Not sure how best to do it.  What interface(s) should I use to delete the flashplayerupdateervice.exe?  

     

    Task Manager first to delete the task, then Add/Remove programs to uninstall?

     

    tx

     
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  • Currently Being Moderated
    Jul 7, 2012 11:00 PM   in reply to WoldinghamUser

    Click START, RUN, type in "services.msc" (no quotes), hit ENTER.  You'll get a window with local services listed.  In that list is "Adobe Flash Player Update Service".  Double click on it and in the following PROPERTIES window will be a "Startup Type" box.  Select "disabled" and click "Apply".

    No more problem until the cure comes along! 

    I hope!

    Regards,

    skid13

     
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  • Currently Being Moderated
    Jul 8, 2012 12:05 AM   in reply to skid13

    Services rather than apps level, righto. Thanks, skid13! 

     
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  • Currently Being Moderated
    Jul 23, 2012 9:39 AM   in reply to WoldinghamUser

    Here's what I've done to disable the auto-update service enterprise wide using SCCM.

     

    1) Push out the following C:\Windows\System32\Macromed\Flash\mms.cfg file to all machines with the problematic versions of Flash:

     

    AutoUpdateDisable=1

    SilentAutoUpdateEnable=0

     

    (since we're updating Flash with SCCM, I'm not worried about turning off the Auto-Update service. Set AutoUpdateDisable=0 if you want to keep the "Notify Me to Install Updates" option turned on.)

     

    2) It appears mearly pushing out the config change will not disable the update service, even with a restart, so push the following out as well to delete the service:

     

    cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled & cmd /c sc delete "AdobeFlashPlayerUpdateSvc"

     

    (I disable the service before deleting it, as in one test it threw an error if I deleted it immediately.)

     
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  • Currently Being Moderated
    Jul 23, 2012 9:45 AM   in reply to jones948

    In my scripted tasks, I prefer to use these commands:

     

    flashplayerupdateservice.exe -setDisableAutoUpdate

    flashplayerupdateservice.exe -deleteTask

    flashplayerupdateservice.exe -uninstall

     
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  • Currently Being Moderated
    Jul 27, 2012 9:56 AM   in reply to WoldinghamUser

    The votes keep climbing over at

    https://bugbase.adobe.com/index.cfm?event=bug&id=3225162

     

    For those who haven't yet disabled the update service, has the latest 11.3.300.268 build of FlashPlayerUpdateService.exe been crashing all the same or can it be that perhaps this bug was finally found and corrected?  It sure wasn't fixed in .265.

     
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  • Currently Being Moderated
    Aug 1, 2012 4:09 PM   in reply to cogx

    Unfortunately, I can answer my own question...

     

    "Faulting application FlashPlayerUpdateService.exe, version 11.3.300.268, faulting module ntdll.dll"

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 1, 2012 6:03 PM   in reply to cogx

    Quick update to let you know we hope to have a fix available for the Update Service crash very soon (possibly as early as tomorrow).  I'll post with additional details as soon as they are available.

     

    Thanks for your patience.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 2, 2012 5:33 PM   in reply to Chris Campbell

    If you haven't seen the news, we've release Flash Player 11.3.300.270 today to specifically address this problem (crash in FlashPlayerUpdateService.exe).  Please see this announcement post for additional details and links to the installers:

     

    8/2/2012 - Flash Player 11.3 Update

     

    Thanks,

    Chris

     
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