Adobe Community: Installation Downloads Confusion

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1. Pat Willener,

Jun 10, 2012 6:06 PM in reply to alexandershom

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alexandershom wrote:

Does it mean both 64-bit and 32-bit are covered by the same installation?

Yes, see http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header

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2. alexandershom,

Jun 10, 2012 9:25 PM in reply to Pat Willener

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Pat, I would like to believe that, but the link you provided doesn't say so. How did you establish this from this link?

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3. Pat Willener,

Jun 10, 2012 10:01 PM in reply to alexandershom

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You are right; the link I provided does not make that clear.

I have tried to look up from where I originally obtained that information (that the 32-bit & 64-bit installers have been combined), but I cannot find it,

not in the announcement http://forums.adobe.com/thread/1019911
not in the release notes http://helpx.adobe.com/flash-player/release-note/enduser-release-notes -11_3.html
not in the security bulletin http://www.adobe.com/support/security/bulletins/apsb12-14.html
not in the admin guide http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_gu ide.html

The only thing that implies that change is that previously (FP 11.2) there were 4 installers for Windows

install_flash_player_11_active_x_32bit.exe
install_flash_player_11_plugin_32bit.exe
install_flash_player_11_active_x_64bit.exe
install_flash_player_11_plugin_64bit.exe

Now there are only two

install_flash_player_11_active_x.exe
install_flash_player_11_plugin.exe

and they will install both 32-bit and 64-bit Flash Players on 64-bit systems.

Note that also the distribution download page has changed to reflect only two Windows installers: http://www.adobe.com/products/flashplayer/distribution3.html

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4. Pat Willener,

Jun 10, 2012 10:03 PM in reply to alexandershom

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P.S. also, the 11.3 installers are about double in size from the 11.2 installers.

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5. alexandershom,

Jun 11, 2012 7:44 AM in reply to Pat Willener

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Thank you, Pat. Your last post is the most convincing. How/Where can we give the publisher feedback about the lack of information on combining the two installers? Leaving users in the dark, guessing what is going on is not a friendly conduct.

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6. Another fpupdate,

Jun 11, 2012 8:32 AM in reply to alexandershom

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so does it mean that if one has a 32 bit system that the 64 bit version installs also?

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Apr 9, 2012

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7. Johnathon_,

Jun 11, 2012 1:07 PM in reply to alexandershom

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alexandershom wrote:

Thank you, Pat. Your last post is the most convincing. How/Where can we give the publisher feedback about the lack of information on combining the two installers? Leaving users in the dark, guessing what is going on is not a friendly conduct.

I agree, this should be specified in the documentation. I suspected the two were combined and had to manually confirm by installing it on a x64 OS and x32 OS. Hopefully an Adobe employee will see this and make note to have this included in the future documenation.

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8. Johnathon_,

Jun 11, 2012 1:13 PM in reply to Another fpupdate

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Another fpupdate wrote:

so does it mean that if one has a 32 bit system that the 64 bit version installs also?

No if your system is 32-bit, then only the 32-bit version of flash will be installed\updated.

Installer behavior (this is what I found in my testing):

32-bit OS - Install or update 32-bit Flash Player

64-bit OS - Install or update 32-bit and 64bit Flash Player (both versions are installed regardless of what version exists prior to installation)

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May 4, 2010

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9. Chris Campbell,

Jun 11, 2012 1:53 PM in reply to Johnathon_

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Just to confirm, officially from Adobe, we now have unified installers for Windows Flash Player for Internet Explorer and Plugin based browsers. When you download, you'll get both the 32 and 64bit binaries in a single installer. If installing on a 32bit system, only the 32bit player will be installed. When installing on a 64bit system, both 32 and 64bit binaries will be installed.

I too am surprised we didn't publicize this further. I think it's a welcome change. I'd like to see us just have a single installer regardless of the browser some day in the future.

Chris

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10. Another fpupdate,

Jun 11, 2012 2:52 PM in reply to Chris Campbell

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Thanks in regard to my question in theis thread. : )

Now as far as the uninstaller. Is there just one uninstaller now when one goes to the help page?

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11. Chris Campbell,

Jun 11, 2012 2:56 PM in reply to Another fpupdate

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Yes, just a single uninstaller for both 32 and 64bit windows.

http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

Also noted on our help page:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

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12. Pat Willener,

Jun 11, 2012 6:38 PM in reply to Chris Campbell

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Chris Campbell wrote:

I'd like to see us just have a single installer regardless of the browser some day in the future.

Anybody agreeing with this statement, please go to https://bugbase.adobe.com/index.cfm?event=bug&id=2945082 and vote for it!

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13. alexandershom,

Jun 11, 2012 8:55 PM in reply to Chris Campbell

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Chris, Thank you for your official note and the communication. I hope the responsible party realized the necesity for proper documentation listing new features and changes in each new release, and will make the efforts to provide such documentation on future download webpages. Two lines could have prevented all the confusion and the time spent on finding answers on this forum.

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Installing Flash Player

Installation Downloads Confusion

Jun 10, 2012 11:51 AM

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