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Flash Player Autoupdate Not Working On Any Of My Computers

Jun 11, 2012 9:05 AM

Tags: #flash #autoupdate_failure

Hi there, have several computers on different networks. All Windows 7 (32bit), some installed from scratch, some with a image based solution, all on current Patch Level.

Can't Autoupdate get to work on any of them...

 

All have Version 11.2.202.235 Installed (and won't update to 11.3.300.257):

1.JPG

 

mms.cfg:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

 

 

The Log ist almost identical on all of the computers:

 

2012-5-9+10-3-47.539 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-44.091 ========
0000 [I] 00000010 S:\winupdate\w7\install_flash_player_11_active_x_32bit.exe  -install
0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_235.ocx
0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.e xe
0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.d ll
0005 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0006 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0007 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0008 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0009 [W] 00001106
0010 [W] 00001106
0011 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-49.769 ========

2012-5-9+10-3-51.953 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-50.300 ========
0000 [I] 00000010 S:\winupdate\w7\install_flash_player_11_plugin_32bit.exe  -install
0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 [W] 00001036 Software\Opera Software/Last CommandLine 2
0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
0004 [W] 00001036 Software\Opera Software/Plugin Path 2
0005 [W] 00001036 Software\Opera Software/Plugin Path 2
0006 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll
0007 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.ex e
0008 [I] 00000017 C:\Windows\system32\Macromed\Flash
0009 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0010 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0011 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0012 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0013 [W] 00001106
0014 [W] 00001106
0015 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-53.701 ========

2012-6-11+15-0-0.183 [info] 1614
2012-6-11+15-0-0.230 [info] 1615
2012-6-11+15-0-0.293 [info] 1618
2012-6-11+15-0-0.324 [info] 1619 1063
2012-6-11+15-0-0.355 [info] 1614
2012-6-11+15-0-0.371 [info] 1615
2012-6-11+15-0-0.386 [info] 1618
2012-6-11+15-0-0.402 [info] 1608
2012-6-11+15-0-0.402 [info] 1604
2012-6-11+15-0-0.417 [info] 1612
2012-6-11+15-0-0.433 [info] 1620
2012-6-11+15-18-0.220 [info] 1614
2012-6-11+15-18-0.236 [info] 1615
2012-6-11+15-18-0.314 [info] 1618
2012-6-11+15-18-0.329 [info] 1619 1063
2012-6-11+15-18-0.361 [info] 1614
2012-6-11+15-18-0.376 [info] 1615
2012-6-11+15-18-0.392 [info] 1618
2012-6-11+15-18-0.407 [info] 1608
2012-6-11+15-18-0.407 [info] 1604
2012-6-11+15-18-0.423 [info] 1612
2012-6-11+15-18-0.439 [info] 1621
2012-6-11+15-18-0.454 [info] 1620
2012-6-11+15-23-0.44 [info] 1614
2012-6-11+15-23-0.107 [info] 1615
2012-6-11+15-23-0.122 [info] 1618
2012-6-11+15-23-0.169 [info] 1619 1063
2012-6-11+15-23-0.216 [info] 1614
2012-6-11+15-23-0.232 [info] 1615
2012-6-11+15-23-0.232 [info] 1618
2012-6-11+15-23-0.263 [info] 1604
2012-6-11+15-23-0.263 [info] 1608
2012-6-11+15-23-0.294 [info] 1612
2012-6-11+15-23-0.310 [info] 1621
2012-6-11+15-23-0.310 [info] 1620
2012-6-11+15-30-7.806 [info] 1614
2012-6-11+15-30-8.86 [info] 1615
2012-6-11+15-30-8.102 [info] 1618
2012-6-11+15-30-8.118 [info] 1619 1063
2012-6-11+15-30-8.149 [info] 1614
2012-6-11+15-30-8.164 [info] 1615
2012-6-11+15-30-8.180 [info] 1618
2012-6-11+15-30-8.196 [info] 1608
2012-6-11+15-30-8.196 [info] 1604
2012-6-11+15-30-8.227 [info] 1612
2012-6-11+15-30-8.242 [info] 1621
2012-6-11+15-30-8.258 [info] 1620
2012-6-11+15-31-14.698 [info] 1614
2012-6-11+15-31-14.730 [info] 1615
2012-6-11+15-31-14.745 [info] 1618
2012-6-11+15-31-14.761 [info] 1619 1063
2012-6-11+15-31-14.776 [info] 1614
2012-6-11+15-31-14.808 [info] 1615
2012-6-11+15-31-14.808 [info] 1618
2012-6-11+15-31-14.823 [info] 1608
2012-6-11+15-31-14.823 [info] 1604
2012-6-11+15-31-14.839 [info] 1612
2012-6-11+15-31-14.839 [info] 1621
2012-6-11+15-31-14.839 [info] 1620
2012-6-11+15-37-19.801 [info] 1614
2012-6-11+15-37-19.879 [info] 1615
2012-6-11+15-37-19.894 [info] 1618
2012-6-11+15-37-19.910 [info] 1619 1063
2012-6-11+15-37-19.941 [info] 1614
2012-6-11+15-37-19.941 [info] 1615
2012-6-11+15-37-19.941 [info] 1618
2012-6-11+15-37-19.957 [info] 1604
2012-6-11+15-37-19.957 [info] 1608
2012-6-11+15-37-19.957 [info] 1612
2012-6-11+15-37-19.972 [info] 1620

 

Changing user of the update task to a domain administrator didn't work either....

 

What can I do?

 

Thanks!

 

Werner

 
Replies
  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 11:05 AM   in reply to WernerPMuc

    Hi Werner,

    Because FP 11.3 was a quarterly release, the silent automatic update will not occur during the typical 24 hour period.  Instead, you will be notified on system restart within 7 days from the last system check.  If you do not restart your system or click "remind me later" you will receive the 11.3 release in 30 days as long as you have the automatic update feature enabled.

     

    Chris

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 11:51 AM   in reply to WernerPMuc

    with that setting, a quarterly update will:

     

    prompt for update within 7 days (after reboot on Windows)

    silently update after 30 days if the user has not accepted the prompt before then

     

    If a security/hotfix release is made before 30 days, the system will update to that within 24 hours.

     
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    Jun 11, 2012 4:13 PM   in reply to Chris Campbell

    Is there another cfg setting that would make the process prompt-free regardless of update type?  That's what I thought we had already with the "Allow Adobe to install updates" setting in the UI, so this distinction between types of updates is surprising and unwanted. I can tell you that our users don't want to see prompts. I'd prefer that Adobe install even a quarterly update sooner rather than later.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 4:18 PM   in reply to bjf2000

    I hear you.  Unfortunately, this ability is not available at this time.  I'd like to recommend opening a new bug report/feature request for this at bugbase.adobe.com.  Once added, please post back with the bug's URL so that other's with the same expectations or needs can vote and comment.

     
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    Jun 11, 2012 8:23 PM   in reply to Chris Campbell
     
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    Jun 12, 2012 12:44 AM   in reply to bjf2000

    Thank you for the bug report; you have my vote!

     
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    Jun 12, 2012 3:03 AM   in reply to Pat Willener

    You have my vote, too.

    In our environment the users don´t have admin rights so they will never get a message about quaterly updates - in other words they will only be updated after 30 days....

     
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    Jun 14, 2012 1:53 PM   in reply to Chris Campbell

    You got my vote

     
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  • Currently Being Moderated
    Jun 18, 2012 2:02 PM   in reply to bjf2000

    Voting for this now. A truly auto-updating Flash Player (a la Chrome's AU behavior) would be a God send!

     
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    Jun 19, 2012 3:20 AM   in reply to FITESully

    So, we have the same issue, sorry for the cross-post, so i'll continue in this thread.

    I don't know if i understand Chris' posting correct. If I start the FlashPlayerUpdateService by hand, nothing happens, only this entries are written to the log:

    2012-6-14+3-46-1.359 [info] 1614

    2012-6-14+3-46-1.359 [info] 1615

    2012-6-14+3-46-1.359 [info] 1618

    2012-6-14+3-46-1.366 [info] 1608

    2012-6-14+3-46-1.366 [info] 1604

    2012-6-14+3-46-1.998 [info] 1612

    2012-6-14+3-46-1.999 [info] 1621

    2012-6-14+3-46-1.999 [info] 1620

     

    There is also no pop-up showing that a new version is available. If I understand the Auto-Updatefeature correct, the version should be updated automatically to the newest one, we have installed at the moment 11.2.202.235 and waiting for the 11.3.x version

     

    Marcus

     
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