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Problem with sound after update

Jun 9, 2012 5:01 AM

Hello

 

After update to 11.3 I have no bass sound in subwoofer in Firefox browser (youtube). I uninstall the newest version and install previous (11.2) and bass plays ok.

My os: Windows 7 x64. Sound card Creative X-fi.

 
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  • Currently Being Moderated
    Jun 9, 2012 2:53 PM   in reply to manitu75

    I have no sound in flash player videos in MSIE9.0 after update to Flash Player 11.3.300.257 (cz), Win7 Ultimate 64-bit !!!

     

    I have Realtek sound card integrated on motherboard and I use jack output for middle front speaker(subwoofer) for my headset. Therefore I had set check box interpolate speaker in Realtek HD manager and I have the same stereo sound i my headset as from left and right front speakers without changing cables in one jack socket. It have worked till now OK, but no with version 11.3. Video picture is still OK, but sound not.

    In other application e.g. Windows Media Player it works still correctly, but not in Flash Player in MSIE.

     

    If I uninstall this Flash Player 11.3 some videos get back sound on youtube, but then most videos on other servers can't be played at all.

    With previous flash player versions there were no problems. Please fix it quickly.

     
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  • Currently Being Moderated
    Jun 9, 2012 10:23 AM   in reply to manitu75

    I also have no sound in any browser after installing update 11.3 this monring.

     

    Windows Vista

    Firefox 12

     

    11,3,300,257 installed

     

    I have disabled protected mode following these steps and it has no impact

     

    To disable, add the following line to your mms.cfg file located in:

     

    Windows 32bit: C:\windows\system32\macromed\flash

    Windows 64bit: C:\windows\syswow64\macromed\flash

     

    ProtectedMode = 0 
     
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  • Currently Being Moderated
    Jun 10, 2012 6:18 PM   in reply to mdavid_highsprings

    Same thing, this morning June 10th i got the newest update for adobe flash player.  I'm using Win 7 64-bit Ultimate, and Firefox 12.  At first, when i go to youtube.com it hangs and it locks up my brower for 10 to 15 seconds, then it loads the page and there's no sound on any videos.  I first thought it was just Firefox hasn't updated thier browser to work with the newest update for Adobe Flash player, but then when i downloaded and installed Google Chrome, lastest version available, the same problem happens.  No sound, but instead of chrome locking up for 15 seconds, the video that is loading on youtube get about 10 seconds into playing, and it restarts from the begining.  This issue hasn't happened until the flash player update came

     

    I deleted all temporary internet files, cleared browser cache, history, offline pages, and temp files within my OS.  Uninstalled adobe flash, and reinstalled, still no solution.

     
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  • Chris Campbell
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    Jun 11, 2012 9:41 AM   in reply to h@terade

    Can everyone running into sound issues please post their system details (instructions for generating this information can be found here: Windows, Macintosh).  In addition, please try playing audio from both of the test links below, if audio fails for both HTML5 and Flash Player, then you might be running into a problem with your browser / audio mixer.

     

    HTML5 Audio Test

    Flash Player Audio Test

     

    Thanks,

    Chris

     

    Ps. mdavid, thanks for testing out the protectedmode setting and letting us know it didn't make any difference.  Just a reminder, you'll want to enable protectedmode again if you haven't already done so.

     
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  • Currently Being Moderated
    Jun 11, 2012 10:03 AM   in reply to Chris Campbell

    I'm running Vista 64 bit with IE9.  I saw FP 11.3 does not support this version of windows.  Before I upgraded to the latest version I had audio from internet sources.  Now I only have the video.  The HTML5 audio test plays fine but the Flash Player audio test doesn't even load.  All plug-ins are enabled and Active-X filtering is off.  If this doesn't help I'll send system specs.

     

    Why is it so difficult to roll-back to the previous version of Flash player?

     
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  • Chris Campbell
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    Jun 11, 2012 10:13 AM   in reply to GKezarik

    GKezarik, do you see any flash content on this page?  If so, what version is reported back?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    By the way, Flash Player will work just fine in Vista 64 with IE9.  I assume you are using the 32bit version of IE?

     

    How do I determine what version of Internet Explorer is running?

     
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  • Currently Being Moderated
    Jun 11, 2012 10:43 AM   in reply to manitu75

    I'm also having this exact same problem - since installing 11.3 today, I have no sound in Flash content, such as YouTube.

     

    I'm running 32-bit Vista and using Firefox 13.

     

    Strangely though, when I use IE9 on the same computer, the sound works fine. Only Firefox has no sound.

     

    It's clearly related to the 11.3 update though. Before the update today, sound worked perfectly in Firefox.

     
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  • Chris Campbell
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    Jun 11, 2012 10:48 AM   in reply to StuttgartKiwi

    Stuttgart, can you please try this troubleshooting FAQ to see if Protected Mode is causing the loss of your sound?  Given mdavid's report I suspect it won't matter but I'd like to verify anyway.

     

    How do I disable Flash Player's protected mode for Firefox?

     
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  • Currently Being Moderated
    Jun 11, 2012 10:53 AM   in reply to Chris Campbell

    I do see the flash content.  Version reported back is current:  11.3.300.257

    Still no audio.

    And you are correct: IE9 is 32bit.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Jun 11, 2012 10:57 AM   in reply to GKezarik

    GKezarik,

    Thanks for checking.  Please open a new bug report on this issue at bugbase.adobe.com.  In the bug report, please include a copy of your system's dxdiag report, a specific URL that causes the problem, any additional steps, and a link to the forum post.  When done, please post back with the bugs URL so that others affected can add their comments and votes.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 11, 2012 11:03 AM   in reply to Chris Campbell

    Hello, I updated Flash about 10 minutes ago on my MacBook and now the audio on YouTube videos randomly cuts out for a few seconds.

     

     

    MacBook 2.4Ghz Core 2 Duo

    2GB RAM, OSX Lion, FireFox 12.0

     
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  • Chris Campbell
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    Jun 11, 2012 11:08 AM   in reply to p4wn3d

    p4wn3d,

    Do both of these test links fail to produce audio?

     

    Test 1

    Test 2

     

    Chris

     
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  • Currently Being Moderated
    Jun 11, 2012 11:28 AM   in reply to Chris Campbell

    Disabling Protected Mode made no difference for me - still no sound. (I've enabled it again now).

     

    The HTML5 test at http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True works great, sound is there.

     

    I just realised that my IE9 is still running Flash 11.2, which explains why I still have sound there but not in Firefox. I'm not gonna update Flash in IE until this bug is fixed though.

     

    Incidentally, why is it that the Flash updater only updates one browser (Firefox) and not the other? Wouldn't it be nicer and more convenient to have a single updater that updates both browsers at the same time?

     
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  • Currently Being Moderated
    Jun 11, 2012 11:37 AM   in reply to Chris Campbell

    I'm also having the issues with the new flash and firefox 13 audio capabilities. I'm running Win 7 Ultimate 64 bit. I've gone through the forum here and tried the different links as well. The HTML5 links work fine, the Flash links do not. These last test links both play with sound. Anything else with Flash doesn't seem to work with the audio.

     

    Since it appears that someone else is already in the process of filing a bug report, I'll keep an eye out for it and vote on it as well.

     
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  • Chris Campbell
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    Jun 11, 2012 11:43 AM   in reply to pantherwitch

    Could someone on this thread please create a new bug report at bugbase.adobe.com.  In it, please include your system's dxdiag report, a test URL, steps to reproduce, and a link to this thread.  Once added, please post back with the bug's URL so that others affected can add their dxdiag reports, votes and comments.

     

    I'm going to follow up internally and escalate this issue.

     

    Thanks,
    Chris

     
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  • Chris Campbell
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    Jun 11, 2012 11:45 AM   in reply to Chris Campbell

    Its also ok if we get duplicate bug reports.  I'd rather have that then not have any.  In fact, manitu, I suspect you might want to open your own report since your case only affects the subwoofer channel.

     
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  • Currently Being Moderated
    Jun 11, 2012 11:58 AM   in reply to Chris Campbell

    https://bugbase.adobe.com/index.cfm?event=bug&id=3210970 There is my bug report. Thanks, Chris.

     
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  • Currently Being Moderated
    Jun 11, 2012 2:08 PM   in reply to Chris Campbell

    I read through the thread and it reflects my problem somewhat closelty. I'm not losing all audio, but my audio instead behaves like stereo when it should be 5.1. Bug report submitted as requested here:

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3211050

     
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  • Currently Being Moderated
    Jun 11, 2012 2:48 PM   in reply to Chris Campbell

    I tried the HTML5 link you posted and i get sound no problem, i used the adobe flash play sound test link and there's no sound and it won't play.

    I've subbmitted my bug report.  I hope that this issue is resolved.

     

    bug report - https://bugbase.adobe.com/index.cfm?event=bug&id=3211059

     
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  • Currently Being Moderated
    Jun 12, 2012 3:50 AM   in reply to Chris Campbell

    Hello!

    My problem is summed up in this topic.

    Updated Flash Player with 11.3 this morning (june 12th 2012) and since then my 7.1 Sound System works only 2.1. If i enable EAX Effects, works on 7.1 but since it`s just a room it sounds very odd.

    I have no problem with sound on HTML 5 websites for that matter, Winamp, Video Players, games.

    Uninstalled Flash Player, sounds work ok without it on different browsers, other than Chrome (since it has FP built in).

     

    I hope for a sollution soon.

     

    Thank you.

     

    *edit*

    Untill there is a permanent solution, i found a way to deal with my issue and i hope it will help others.

    I personally use Chrome and this is for this browser:

     

    1. Type "about:plugins" w/o the quotation in the navigation bar.

    2. On the upper right u will see "Details" click it then find the word "flash", and you will see something like this:

     

    Flash (3 files) - Version: 11,3,300,257

    Shockwave Flash 11.3 r300
    Name: Shockwave Flash
    Description: Shockwave Flash 11.3 r300
    Version: 11,3,300,257

     

     

    3. I say again, this worked for me on Chrome. The 3 files i have, two of them are Version 11,3,300,257 and one is 11.2.31.144

    4. Simply disable the lates version 11.3 and enable the previous version 11.2
    I hope this helps.

     

    Message was edited by: AndrewPAM

     
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  • Currently Being Moderated
    Jun 12, 2012 3:57 AM   in reply to AndrewPAM

    I did something similar, though in my case I uninstalled Flash Player 11.3 and downloaded a legacy version from 11.2 from the Adobe site. It works for now, and I won't upgrade until I hear of a fix.

     
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  • Currently Being Moderated
    Jun 12, 2012 5:08 AM   in reply to manitu75

    Same problem here with Firefox 13. In addition, had a BSOD this morning related to my sound driver.  Downloaded/installed the latest driver from Dell (which was the driver I already had), but I expect this will continue as often as I try to use this latest version of Flash.

     

    Windows XP SP3

    3GB RAM

     

    BSOD points to sthda.sys as the faulting module.

     

    As this latest version of Flash patches some pretty serious security flaws, rather than roll back to an old version and put my computer at risk, I'm going to uninstall Flash completely and monitor the boards for a patch or updated version that fixes the obvious problems with this version of Flash player.

     
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  • Currently Being Moderated
    Jun 13, 2012 10:38 AM   in reply to Chris Campbell

    Hi Chris,

     

    I'm running Flash Player 11.3.300.257 in Chrome 19.0.1084.56 under Vista 64-bit, and on your `Test #2` link to Youtube, I'm not getting any audio either.  The Clip "Test #1" that uses HTML 5 video works just fine.

     
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  • Currently Being Moderated
    Jun 13, 2012 12:42 PM   in reply to Chris Campbell

    I have also been having audio problems since the 11.3 update - both in Chrome and Firefox.  Html5 works fine.  Flash has crackling sounds and other distortions.

    https://bugbase.adobe.com/index.cfm?event=bug&id=3212648

     
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  • Currently Being Moderated
    Jun 13, 2012 2:50 PM   in reply to manitu75

    Same problem here. Both with Firefox and Chrome the audio is full of crackling noise and distortions.

    Will like to go back to the previous working version of 11.2 as suggested here but unable to find the link. Can someone please point me to the link to download 11.2?

     
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  • Currently Being Moderated
    Jun 13, 2012 3:00 PM   in reply to sumname

    Flash 11.2 can be downloaded from <link removed>. I've just reinstalled it from there and it works fine - now I have audio working perfectly again!!

     

    You'll need to uninstall 11.3 first from the "Programs" app in your Windows Control Panel, before installing 11.2.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 13, 2012 2:59 PM   in reply to sumname

    Thank you everyone for trying the tests out.  It's clear that Flash Player 11.3 has an issue with certain audio configurations.  To help us reproduce this problem, please take a minute and add your dxdiag report to either a new bug or one of the existing audio bugs.  Having this information, along with comments that include specific URL's that demonstrate the problem will be critical for us to fix these issues.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3212648

    https://bugbase.adobe.com/index.cfm?event=bug&id=3211059

    https://bugbase.adobe.com/index.cfm?event=bug&id=3211050

    https://bugbase.adobe.com/index.cfm?event=bug&id=3210970

     

    Thanks,

    Chris

     
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  • Chris Campbell
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    Jun 13, 2012 3:02 PM   in reply to StuttgartKiwi

    Stuttgart,

    I added a FAQ that describes the rollback process with links to past versions hosts at adobe.com last night.  Please feel free to pass this link along.  If you see anything missing, please let me know.

     

    How do I revert to a previous version of Flash Player?

     
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  • Currently Being Moderated
    Jun 13, 2012 3:38 PM   in reply to StuttgartKiwi

    Thanks StuttgartKiwi1, after downgrading to 11.2 it works just fine.

    Chris, I've added a new bug with my dxdiag report: 3213587.

     
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  • Currently Being Moderated
    Jun 13, 2012 6:57 PM   in reply to Chris Campbell
     
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  • Chris Campbell
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    May 4, 2010
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    Jun 13, 2012 7:19 PM   in reply to grahamfinch

    grahamfinch - Thanks for the report.  Could you also attach a copy of your system's dxdiag report?

     
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  • Currently Being Moderated
    Jun 14, 2012 12:46 AM   in reply to Chris Campbell

    Okay, dxdiag report added.

     
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  • Chris Campbell
    9,456 posts
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    Jun 14, 2012 1:38 PM   in reply to grahamfinch

    Quick update.  The video / audio team is still hard at work trying to fix the audio problems introduced in 11.3.  Would anyone in this thread be willing to test a build of Flash Player that contains a few changes and additional debug logging functionality?  If so, please contact me directly at ccampbel@adobe.com.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 15, 2012 8:28 AM   in reply to Chris Campbell

    Hi Chris, I have been going nuts myself over the past couple of days, uninstalling, re-installing restarting computer many times over. With the 11.3.300.257 I was getting video but no sound. Being technically challenge I didnt know what was going on; was my virus protection causing a problem, some setting that was wrong on my computer, so on and so on. Anyway, my system is Windows Vista 32 bit, Internet Explorer 9.

     

    With the latest flash player installed, 11.3.300.257, I ran your test and got sound on the HTM25 Audio Test and no sound on the Flash Player Test.

     

    I followed the instuction on un-installing the 11.3.300.257 version and re-installed the 10.3 version of Flash Player. Once I got the 10.3 verion installed I am able again to view and hear video of all types. Now I feel better knowing my computer is not at fault.

     

    I am not able to send you a Bug Report because as my screen name implies, I am actually technically challenged. I will upgrade to the latest version when the bugs are worked out.

     

    Thanks for you help in this matter.

     
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  • Currently Being Moderated
    Jun 16, 2012 8:58 AM   in reply to Chris Campbell

    I filed a report id 3215881 about the crackling audio - then discovered that changing from 'SRS' premium audio to 'idt' audio in the Windows control panel eliminates the problem entirely

     
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  • Currently Being Moderated
    Jun 18, 2012 8:27 AM   in reply to manitu75

    After updating to Flash 11.3 I did not have sound in Firefox, Chrome or Safari.  I think I have determined that the source of this problem was a conflict between Flash 11.3 and my sound card, which is a Creative Sound Blaster Audigy SE.

     

    I have started a new thread with details of my experience and to specifically find out what role sound cards might have in causing problems with Flash Player 11.3.

     

    If you are using a sound card and are having problems with Flash 11.3 please go there and post your information:

     

    No sound with Flash 11.3 - Sound card conflict?

    http://forums.adobe.com/message/4501371#4501371

     
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  • Currently Being Moderated
    Jun 22, 2012 5:19 AM   in reply to manitu75

    I've just seen that Flash Player 11.3.300.262 (a new version) has been released today. Is this new version supposed to fix this audio bug we're experiencing?

     
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