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Firestorm108
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Creative Cloud CS6 Acrobat Install Error: Exit Code 6

Jun 9, 2012 9:42 PM

Installing Creative Cloud CS6 on Win7 32bit Dell Precision M6400 - all Win7 updates installed.  Have Web Premium CS4 installed.  Had issues with updating Acrobat X reader in the past.  Other Cloud apps install fine.  Have tried to uninstall Acrobat X reader (OK).  Acrobat 9 pro still installed - can't find a way to uninstall.  Need to keep CS4 installed.

 

Install fails with the log as shown below.

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 2 warning(s)

 

 

 

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

 

WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

 

ERROR: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1714.The older version of Adobe Acrobat X Pro - English, Français, Deutsch cannot be removed.  Contact your technical support group. 

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Acrobat Professional: Install failed

 

---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    Jun 11, 2012 4:45 PM   in reply to Firestorm108

    Might check to see if you have an older version of Acrobat X installed previously under

     

    Mac HD > Applications > Utilities > Adobe Installers

     

    If you have an uninstaller for Acrobat X try uninstalling it then installing again like you did through Creative Cloud.

     

    -Dave

     
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  • Currently Being Moderated
    Jun 26, 2012 9:56 PM   in reply to Firestorm108

    hi

     
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