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CS5 Ecore stops responding on startup

Jun 11, 2012 4:52 PM

I am running Windows 7 Home Preminum on an HP 17 Envy Laptop. Windows, drivers and CS5 are up to date.


Encore stops responding on start up, Windows search for a solution and closes Encore. All other CS5 Pro programs function normally.


I have tried all solutions offered on forums under the search "Adobe encore has stopped working on startup" including repairing Encore and re-installing Encore. This seems to be a common problem andthat no one has solution to fix it. I even tried installing the Roxio update that was suggested.


Apparenty this problem started with CS4 and has continued to CS6.


We are on a four month motor home trip and I need Encode for the documentry that I am working on. Encore did work for a while.


Is not Adobe interested in solving this recurring problem?


I am willing to let Adobe remotely log into my computer if it would help resolve this problem.


I can be contacted via email at



  • Currently Being Moderated
    Jun 11, 2012 7:49 PM   in reply to raija1941

    This is a user to user forum, not Adobe support... click the Contact Adobe link at the bottom for Adobe support


    I have never had a problem with Encore on my desktop computer, so really have not much else to offer


    As well as the below, right click the Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option


    Run as Administrator


    Odd Errors

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  • Currently Being Moderated
    Jun 12, 2012 9:12 AM   in reply to raija1941

    >Adobe really has a problem with Encore


    Well... no... some people have problems, but if there was a GENERAL problem there would be hundred/thousands of messages like yours... and there are not


    As for laptops... some more reading... may not apply to you, but free to read


    Dual laptop video

    -Use BIOS


    HP Fingerprint/Password conflict

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  • Currently Being Moderated
    Jun 12, 2012 3:19 PM   in reply to raija1941

    In case you have not come across these links:


    Troubleshoot damaged projects in Encore on Windows

    Troubleshoot system errors and freezes | Adobe software on Windows

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