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KD0101
KD0101
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Downloading a Photoshop Elements Mac trial — download/install does not start

Mar 6, 2012 12:20 PM

Tags: #adobe_download_assistant

I am attempting to download Elements 10 trial on a Mac Book Pro.  I have turned off my pop up blockers, firewalls, third party blockers, etc...  I downloaded the assistant and once it installs nothing happens.  It disappears out of the dock without downloading Elements.  I tried to download AIR as well as it stated that it may need that downloaded before the assistant could work.  Same thing happened.

Thank you,

262884 Views   17 Replies   Latest reply: Jeff A Wright, Feb 25, 2013 7:58 AM
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  • Jeff A Wright
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    1. Jeff A Wright,
    Mar 8, 2012 9:30 AM   in reply to KD0101
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    Check the Automatic Graphics setting located in your Energy Saver preference pane.  This can prevent AIR applications, such as the Adobe Download Assistant, from functioning properly. 

    If you continue to have difficulties please let us know what version of Mac OS you are using, and if you are receiving any error messages.

     
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  • KD0101
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    2. KD0101,
    Mar 3, 2012 4:59 PM   in reply to Jeff A Wright
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    I got it to work by deselecting the automatic graphics choice.  Thank you for your help!

     

    Kate Desjardins

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Mar 5, 2012 9:00 AM   in reply to KD0101
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    Excellent great to hear KD0101!

     
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  • davidmiller4
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    4. davidmiller4,
    Jun 11, 2012 11:43 PM   in reply to KD0101
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    i get the warning message invalid checksum           what am i to do?

     

    the download took over six hours.    downloaded LR 4 in a fraction of that time

     

    OS 10.6.8        MacBook Pro 4.1   17inch non glare screen

     
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  • davidmiller4
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    5. davidmiller4,
    Jun 11, 2012 11:45 PM   in reply to KD0101
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    still read   extracting   this may take a while

     

    help

     
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  • Vikrant Rai
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    6. Vikrant Rai,
    Jun 12, 2012 6:47 AM   in reply to davidmiller4
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    Invalid Checksum error appears if the download got corrupt which could be due to a bad or slow internet connection.

    You could try temporarily disabling Error Checking. See http://forums.adobe.com/message/4370247#4370247 to see out how.

     

    If that does not resolve the issue, I woudl recommend using a different internet connection to download again..

     
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  • davidmiller4
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    7. davidmiller4,
    Jun 12, 2012 10:46 AM   in reply to Vikrant Rai
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    I did what the instructions said.    That part went well.

     

    However,:       Now,what do I do?    

     

     

    First download took over six (6) hours.    LR4    took only several minutes.

     

    And, I discover I cannot download again.   I am prevented from another download

     

    HELP

     
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  • KETAman
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    8. KETAman,
    Nov 29, 2012 6:24 AM   in reply to davidmiller4
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    Dreamweberが必要なのにCloudからダウンロードできません

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Nov 29, 2012 8:54 AM   in reply to KETAman
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    I am sorry KETAman I was unable to translate your post.  Did you have an inquiry related to downloading the Photoshop Elements trial on Mac OS?

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Jan 10, 2013 6:52 AM   in reply to Jeff A Wright
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    This issue has now been resolved with an updated version of Adobe AIR.

     
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  • Bogdan Cinepa
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    11. Bogdan Cinepa,
    Jan 11, 2013 9:45 AM   in reply to KD0101
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    ok, so first you should install Adobe AIR to install Photoshop CS2 on Mac

     
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  • Jeff A Wright
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    12. Jeff A Wright,
    Jan 12, 2013 3:30 PM   in reply to Bogdan Cinepa
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    No please re-review the thread.  This issue was only related to installing and utilizing Adobe AIR applications such as the Adobe Download Assistant.

     
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  • Esta Jo Schifter
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    13. Esta Jo Schifter,
    Feb 24, 2013 10:29 AM   in reply to Jeff A Wright
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    I am on Mac OSX 10.5.8.  Under energy saver there was no Auto Graphics setting.  Which trial version of Elements should I download ?  Should I download AIR first?

    Thanks.

     
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  • Jeff A Wright
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    14. Jeff A Wright,
    Feb 24, 2013 10:36 AM   in reply to Esta Jo Schifter
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    Esta Jo Schifter this issue has now been resolved.  You may want to post a new discussion in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup.

     
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  • Esta Jo Schifter
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    15. Esta Jo Schifter,
    Feb 24, 2013 10:42 AM   in reply to Jeff A Wright
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    Could you be more specific about which forum & post I should go to?  Thanks.

     
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  • Jeff A Wright
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    16. Jeff A Wright,
    Feb 24, 2013 10:44 AM   in reply to Esta Jo Schifter
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    You can follow the URL which was offered in message #14.

     
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  • Jeff A Wright
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    17. Jeff A Wright,
    Feb 25, 2013 7:58 AM   in reply to Jeff A Wright
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    Locking this discussion as this issue was resolved with an updated version of Adobe AIR.

     
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